HP PageWide Pro 777 User Guide - Page 177
Solve problems sending faxes, An error message displays on the control panel
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Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready message with no attempt to send the fax. ● The control panel displays the message "Receiving Page 1" and does not progress beyond that message ● Faxes can be received, but not sent ● Unable to use fax functions from the control panel ● Unable to use phone-book entries ● Unable to use group phone-book entries ● Receive a recorded error message from the phone company when trying to send a fax ● Unable to send a fax when a phone is connected to the product An error message displays on the control panel For fax error messages, see Fax error messages . Document feeder paper jam ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original to Letter, A4, or Legal-sized paper, and then resend the fax. Scanner error ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15 in) for faxing. ● Copy or print the original onto Letter, A4, or Legal-sized paper and then resend the fax. The control panel displays a Ready message with no attempt to send the fax. ● Check the fax activity log for errors. For more information, see Information pages. ● If an extension phone is connected between the product and the wall, make sure that the phone is hung up. ● Connect the product directly into the wall telephone jack and resend the fax. The control panel displays the message "Receiving Page 1" and does not progress beyond that message Delete stored faxes from memory. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off and then on. ENWW Fax issues 161