HP PageWide Pro 777 User Guide - Page 166
The file does not print from the USB storage device
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a. Remove the USB storage device. b. Turn the product off and then on. c. Try printing from another USB storage device. The file does not print from the USB storage device 1. Make sure paper is in the tray. 2. Check the control panel for messages. If paper is jammed in the product, clear the jam. The file that you want to print is not listed in the Memory Device Options menu ● PDF ● All photo formats ● Microsoft Office files, except Excel Improve print quality Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online. NOTE: The HP online troubleshooting wizards may not be available in all languages. You can prevent most print-quality problems by following these guidelines. ● Check for genuine HP cartridges ● Use paper that meets HP specifications ● Use the correct paper type setting in the printer driver ● Use the printer driver that best meets your printing needs ● Print a print-quality report ● Align the printhead Check for genuine HP cartridges Your cartridge may not be a genuine HP cartridge. For more information, see Counterfeit HP cartridges. Replace it with a genuine HP cartridge. Use paper that meets HP specifications Use different paper if you are having any of the following problems: ● The printing is too light or seems faded in areas. ● Specks or smears on the printed pages. ● Printed characters seem misformed. ● Printed pages are curled. Always use a paper type and weight that this product supports. In addition, follow these guidelines when selecting paper: 150 Chapter 9 Solve problems ENWW