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HP PageWide Pro 777 User Guide - Page 218

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error reports 104 error-correction 155 forwarding 94 log, clear 105 log, print 104 manual receive 101 monitor dialing 99 pauses, inserting 91 phone-book entries 97 print last transaction details 105 redial settings 92 reports 103 reprinting from memory 101 ring patterns 95, 96 rings-to-answer 95 sending from software 99 solve general problems 164 stamp-received 96 unable to receive 163 unable to send 161 using DSL, PBX, or ISDN 90 using VoIP 90 V.34 setting 155 volume settings 96 fax date, setup use control panel 86 fax header, setup use control panel 86 fax time, setup use control panel 86 fax troubleshooting checklist 154 faxing from a computer (OS X) 99 from a computer (Windows) 99 features 1 firewall 16 Fit to Page setting, fax 96 forwarding faxes 94 fraud Web site 53 G gateway, setting default 21 General Office setting 54 glass, cleaning 110 group phone-book entries creating 102 editing 102 H HP Customer Support 172 HP fraud website 53 HP Utility (OS X) opening 31 I identification cards copying 74 input tray loading 39, 44, 46 installing product on wired networks 15 IPv4 address 21 ISDN faxing 90 J jams causes of 112 document feeder, clearing 115 locating 114 output bin, clearing 136 paper path, clearing 123, 124, 127, 129, 131, 132, 134, 135 paper to avoid 51 stacker, clearing 137 stapler, clearing 138 L left door jams, clearing 131 left duplexer jams, clearing 132 light/dark settings fax 93 lightness copy contrast 73 fax light/dark 93 link speed settings 22 loading envelopes input tray 44 loading letterhead 46 input tray 46 loading paper input tray 39 loading preprinted forms 46 input tray 46 log, fax print 104 logs, fax error 156 M Mac problems, troubleshooting 170 maintenance check cartridge levels 54 managing network 21 manual faxing receive 101 send 99 matching colors 65 material restrictions 186, 187 memory deleting faxes 101 reprinting faxes 101 mercury-free product 186, 187 models, feature overview 1 monitor dialing 99 N network password, changing 21 password, setting 21 settings, changing 21 settings, viewing 21 networks default gateway 21 IPv4 address 21 subnet mask 21 networks, wired installing product 15 non-HP supplies 53 O OCR edit scanned documents 83 online support 172 OS X HP Utility 31 scanning from TWAIN-compliant software 81 output bin jams, clearing 136 outside lines dial prefixes 91 pauses, inserting 91 202 Index ENWW

Section	Page
Get started	17
Product features	17
HP PageWide Pro MFP 772-777 series	17
Tray capacity (75 gsm or 20–lb bond paper)	17
Print	18
Copy	18
Scan	18
Fax	19
Connectivity	19
Wireless	19
Finishing	20
Optional accessories	20
Environmental features	20
Accessibility features	20
Product views	20
Front left view	21
Front right view	22
Back view	23
Cartridge and product numbers	23
Power on and off	24
Turn the product on and off	24
Manage power	25
Use the control panel	26
Control panel buttons	26
Control panel home screen	27
Control panel dashboard	28
Quick Sets	28
Help features	29
Printer information	29
Help animations	29
Connect the product	30
Connect the product to a computer or a network	30
To connect the product using a USB cable	30
To connect the product to a network	31
Supported network protocols	31
Connect the product using a wired network	31
Connect the product using a wireless network (wireless models only)	32
To enable wireless capability on the product	32
To connect the product to a wireless network using the Wireless Setup Wizard	32
To connect the product to a wireless network using WPS	33
To connect the product to a wireless network manually	33
Use Wi-Fi Direct	34
To turn on Wi-Fi Direct	34
To print from a wireless-capable mobile device	35
To print from a wireless-capable computer (Windows)	35
To print from a wireless-capable computer (OS X)	35
Install HP printer software for a wireless product already on the network	36
Open the printer software (Windows)	36
Manage network settings	36
View or change network settings	37
Set or change the product password	37
Manually configure TCP/IP parameters from the control panel	37
Link speed and duplex settings	38
Printer management and services	39
HP Embedded Web Server	39
About the EWS	39
About cookies	39
Open the EWS	40
Features	40
Home tab	40
Scan tab	41
Copy/Print tab	42
Fax tab	42
HP JetAdvantage tab	43
Network tab	43
Tools tab	43
Settings tab	44
Product security features	44
Security statements	44
Firewall	45
Security settings	45
Firmware updates	45
HP Printer Assistant in the printer software (Windows)	45
Open the HP Printer Assistant	45
Features	45
Print, Scan & Fax tab	46
Shop tab	46
Help tab	46
Tools tab	46
Estimated Levels tab	47
HP Utility (OS X)	47
AirPrint™ (OS X)	47
Paper and print media	48
Understand paper use	48
Supported media sizes	49
Supported paper and print media sizes	49
Supported envelope sizes (Tray 1 only)	51
Supported card sizes	51
Supported label sizes	51
Supported photo media sizes	52
Supported paper types, tray capacities, and orientations	52
Orientation	52
Paper types and tray capacities	52
Configure trays	53
Guidelines	53
Examples	54
Load media	55
Load Tray 1	55
Load Tray 2 (single) or Trays 2/3 (tandem)	56
Load lower 550-sheet trays	58
Load HCI trays	59
Load envelopes	60
Load letterhead or preprinted forms	62
Load the document feeder	63
Load the scanner	64
Reload the stapler	65
Tips for selecting and using paper	67
Cartridges	69
HP PageWide cartridges	69
HP policy on non-HP cartridges	69
Counterfeit HP cartridges	69
Manage cartridges	69
Store cartridges	70
Print with General Office mode	70
Print when a cartridge is at estimated end of life	70
Check the estimated cartridge levels	70
Order cartridges	71
Recycle cartridges	72
Replace cartridges	72
Tips for working with cartridges	74
Print	76
Print from a computer	76
To print from a computer (Windows)	76
To print from a computer (OS X)	78
To set up printing shortcuts (Windows)	79
To set up printing presets (OS X)	79
To adjust or manage colors	79
Choose a preset color theme for a print job	80
Adjust the color options for a print job manually	80
Match colors to your computer screen	81
Control access to color printing	81
Print from the control panel	81
Print using job storage	82
To disable or re-enable job storage	82
Disable or enable job storage (Windows)	82
Disable or enable job storage (OS X)	82
To apply job storage to one or all print jobs	82
Apply job storage to one print job (Windows)	83
Apply job storage to all print jobs (Windows)	83
Apply job storage to one print job (OS X)	84
Apply job storage to all print jobs (OS X)	85
To print a job stored on the printer	85
To delete a job stored on the printer	86
Print from a USB device	86
Print with NFC	86
Print with AirPrint (OS X)	86
Tips for print success	87
Cartridge tips	87
Paper loading tips	87
Printer settings tips (Windows)	87
Printer settings tips (OS X)	88
Copy and scan	89
Copy	89
Copy settings	89
Adjust lightness or darkness for copies	89
Select a paper tray for copies	89
Reduce or enlarge a copy	90
Load and copy identification cards	90
Copy photos	91
Load and copy mixed-size originals	91
Copy on both sides automatically	92
Cancel a copy job	92
Scan	92
Scan to a USB drive	92
Scan to a computer	93
To set up scan to computer	93
Set up scanning to a computer (Windows)	93
Set up scanning to a computer (OS X)	93
To scan to a computer from the control panel	93
Scan to email	94
To set up scan to email	94
To scan a document or photo to email	94
To change account settings	94
Change account settings in the EWS	95
Change account settings (OS X)	95
Scan to a network folder	95
To set up scan to a network folder	95
To scan to a network folder	95
Scan to SharePoint	96
To set up scan to SharePoint	96
To scan to SharePoint	96
Scan using HP scanning software	96
To scan using HP scanning software (Windows)	97
To scan using HP scanning software (OS X)	97
Scan using other software	97
To scan from a TWAIN-compliant program	97
To scan from a WIA-compliant program	98
Scan using Webscan	98
Scan documents as editable text	99
Guidelines for scanning documents as editable text	99
To scan a document to editable text (Windows)	100
To scan documents as editable text (OS X)	100
Tips for copy and scan success	101
Fax	102
Set up fax	102
Connect fax to a telephone line	102
Configure fax settings	102
To configure fax settings from the control panel	102
To configure fax settings using the HP Digital Fax Setup Wizard	103
Configure fax settings (Windows)	103
Configure fax settings (OS X)	103
Set up HP Digital Fax	104
HP Digital Fax requirements	104
To set up HP Digital Fax	104
Set up HP Digital Fax (Windows)	104
Set up HP Digital Fax (OS X)	104
Set up HP Digital Fax in the EWS	104
To modify HP Digital Fax settings	104
Modify HP Digital Fax settings (Windows)	105
Modify HP Digital Fax settings (OS X)	105
Modify HP Digital Fax settings in the EWS	105
To turn off HP Digital Fax	105
Fax programs, systems, and software	105
Supported fax programs	105
Supported phone services - analog	105
Alternate phone services - digital	106
DSL	106
PBX	106
ISDN	106
VoIP	106
Set fax settings	107
Send-fax settings	107
Set pauses or flash hooks	107
Set a dialing prefix	107
Set tone-dialing or pulse-dialing	108
Set autoredial and the time between redials	108
To set the redial-on-busy option	108
To set the redial-on-no-answer option	108
To set the redial-on-connection-problem option	109
Set the light/dark setting	109
Set the default resolution	109
Use cover-page templates	110
Receive-fax settings	110
Set fax forwarding	110
Block or unblock fax numbers	110
Set the number of rings-to-answer	111
Set distinctive ring	111
Use autoreduction for incoming faxes	112
Set the fax sounds volume	112
Set stamp-received faxes	112
Send a fax	113
Send a fax from the control panel	113
Use phone-book entries	113
Send a standard fax from the computer	114
To send a standard fax from the computer (Windows)	114
To send a standard fax from the computer (OS X)	115
Send a fax from the software	115
Send a fax using monitor dialing	115
Send a fax using printer memory	116
Receive a fax	117
Receive a fax manually	117
Fax memory	117
Reprint a fax	117
Delete faxes from memory	117
Use the phone book	118
Create and edit individual phone-book entries	118
Create and edit group phone-book entries	118
Delete phone-book entries	118
Use reports	119
Print fax confirmation reports	119
Print fax error reports	120
Print and view the fax log	120
Clear the fax log	121
Print the details of the last fax transaction	121
Print a Caller ID Report	121
View the Call History	121
Solve problems	122
Problem-solving checklist	122
Check that the product power is on	123
Check the control panel for error messages	123
Test print functionality	123
Test copy functionality	123
Test the fax-sending functionality	123
Test the fax-receiving functionality	123
Try sending a print job from a computer	124
Test the plug-and-print USB functionality	124
Factors that affect product performance	124
Information pages	124
Factory-set defaults	125
Cleaning routines	126
Clean the printhead	126
Clean the scanner glass strip and platen	126
Clean the document feeder pick rollers and separation pad	127
Clean the touch screen	127
Jams and paper-feed issues	128
The product does not pick up paper	128
The product picks up multiple sheets of paper	128
Prevent paper jams	128
Clear jams	129
Guidelines for clearing jams	130
Jam locations	130
Clear jams from the document feeder	131
Clear jams in Tray 1 (multipurpose tray)	132
Clear jams in Tray 2 (tandem)	132
Clear jams in Tray 3 (tandem)	134
Clear jams in Tray 2 (single)	135
Clear jams in lower 550-sheet trays	137
Clear jams in the 550-sheet tray or in the first tray in stand	137
Clear jams in the second tray in the 3x550-sheet tray and stand	139
Clear jams in the third tray in the 3x550-sheet tray and stand	140
Clear jams in HCI trays	142
Clear jams in left HCI tray	143
Clear jams in right HCI tray	145
Clear jams in the left door	147
Clear jams in the left duplexer	148
Clear jams in the right door	150
Clear jams in the right duplexer	151
Clear jams in the output bin	152
Clear jams in the stapler/stacker	153
Clear jams in the stapler	154
Cartridge issues	156
Refilled or remanufactured cartridges	157
Interpret control panel messages for cartridges	157
Cartridge Depleted	157
Cartridge Low	157
Cartridge Problem	158
Cartridge Very Low	158
Counterfeit or used [color] cartridge installed	158
Do not use SETUP cartridges	158
Genuine HP cartridge installed	158
Incompatible [color]	159
Install [color] cartridge	159
Non-HP cartridges installed	159
Printer Failure	159
Problem with Print System	159
Problem with Printer Preparation	160
Problem with SETUP cartridges	160
Use SETUP cartridges	160
Used [color] installed	160
Printing issues	160
The product does not print	161
Printing troubleshooting checklist	161
Reinstall or replace the left duplexer	162
Remove the printhead wiper restraints	164
The product prints slowly	165
Plug-and-print USB issues	165
The Memory Device Options menu does not open when you insert the USB accessory	165
The file does not print from the USB storage device	166
The file that you want to print is not listed in the Memory Device Options menu	166
Improve print quality	166
Check for genuine HP cartridges	166
Use paper that meets HP specifications	166
Use the correct paper type setting in the printer driver	167
Change the paper type and size setting (Windows)	167
Change the paper type and size setting (OS X)	167
Use the printer driver that best meets your printing needs	167
Print a print-quality report	168
Align the printhead	168
Copy issues	169
Scan issues	169
Fax issues	169
Fax troubleshooting checklist	170
Change error correction and fax speed	171
Set the fax-error-correction mode	171
Change the fax speed	171
Fax logs and reports	171
Print individual fax reports	171
Set the fax error report	172
Fax error messages	172
Communication error.	173
Document feeder door is open. Canceled fax.	173
Fax is busy. Canceled send.	173
Fax is busy. Redial pending.	173
Fax storage is full. Canceling the fax send.	174
Fax receive error.	174
Fax Send error.	174
Fax storage is full. Canceling the fax receive.	175
No dial tone.	175
No fax answer. Canceled send.	176
No fax answer. Redial pending.	176
No fax detected.	176
Solve problems sending faxes	177
An error message displays on the control panel	177
Document feeder paper jam	177
Scanner error	177
The control panel displays a Ready message with no attempt to send the fax.	177
The control panel displays the message \	177
Faxes can be received, but not sent	177
Unable to use fax functions from the control panel	178
Unable to use phone-book entries	178
Unable to use group phone-book entries	178
Receive a recorded error message from the phone company when trying to send a fax	178
Unable to send a fax when a phone is connected to the product	179
Solve problems receiving faxes	179
An error message displays on the control panel	179
The fax does not respond	179
Sender receives a busy signal	180
Cannot send or receive a fax on a PBX line	180
Solve general fax problems	180
Faxes are sending slowly	180
Fax quality is poor	180
Fax cuts off or prints on two pages	181
Connectivity issues	181
Solve USB direct-connect problems	181
Solve network problems	181
Poor physical connection	182
The computer is using the incorrect IP address for the product	182
The computer is unable to communicate with the product	182
The product is using incorrect link and duplex settings for the network	183
New software programs might be causing compatibility problems	183
The computer or workstation might be set up incorrectly	183
The product is disabled, or other network settings are incorrect	183
Wireless network issues	183
Wireless connectivity checklist	183
The product does not print, and the computer has a third-party firewall installed	184
The wireless connection does not work after moving the wireless router or product	184
The wireless product loses communication when connected to a VPN	184
The network does not appear in the wireless networks list	184
Product software issues (Windows)	185
Product software issues (OS X)	186
The printer driver is not listed in the Print & Scan list	186
The product name does not appear in the product list in the Print & Scan list	186
The printer driver does not automatically set up the selected product in the Print & Scan list	186
A print job was not sent to the product that you wanted	186
When connected with a USB cable, the product does not appear in the Print & Scan list after the driv ...	186
You are using a generic printer driver when using a USB connection	187
Service and support	188
Customer support	188
HP limited warranty statement	188
UK, Ireland, and Malta	190
Austria, Belgium, Germany, and Luxemburg	190
Belgium, France, and Luxemburg	191
Italy	192
Spain	192
Denmark	193
Norway	193
Sweden	193
Portugal	193
Greece and Cyprus	194
Hungary	194
Czech Republic	194
Slovakia	195
Poland	195
Bulgaria	195
Romania	196
Belgium and the Netherlands	196
Finland	196
Slovenia	197
Croatia	197
Latvia	197
Lithuania	197
Estonia	198
Russia	198
Technical information	199
Product specifications	199
Print specifications	199
Physical specifications	199
Warning icons	199
Power consumption and electrical specifications	200
Acoustic emission specifications	200
Environmental specifications	200
Environmental product stewardship program	200
Protecting the environment	201
Safety data sheets	201
Ozone production	201
Power consumption	201
European Union Commission Regulation 1275/2008	202
Paper	202
Plastics	202
HP PageWide printing supplies	202
Paper use	202
Electronic hardware recycling	202
Material restrictions	202
Material restrictions	203
Battery disposal in Taiwan	203
California Perchlorate Material Notice	203
European Union Battery Directive	203
Battery notice for Brazil	203
Chemical substances	204
EPEAT	204
Disposal of waste equipment by users	204
Waste disposal for Brazil	204
The Table of Hazardous Substances/Elements and their Content (China)	204
Restriction of hazardous substance (India)	205
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	206
Restriction on hazardous substances statement (Turkey)	207
Restriction on hazardous substances statement (Ukraine)	207
China energy label for printer, fax, and copier	207
Regulatory information	208
Regulatory notices	208
Regulatory model identification number	208
FCC statement	208
VCCI (Class B) compliance statement for users in Japan	209
Power cord instructions	209
Notice to users in Japan about the power cord	209
Notice to users in Korea	209
Noise emission statement for Germany	209
European Union Regulatory Notice	210
Products with wireless functionality	210
Visual display workplaces statement for Germany	210
Additional statements for wireless products	210
Exposure to radio frequency radiation	211
Notice to users in Brazil	211
Notice to users in Canada	211
Notice to users in Canada (5 GHz)	212
Notice to users in Serbia (5 GHz)	212
Notice to users in Taiwan (5 GHz)	212
Notice to users in Taiwan	212
Notice to users in Mexico	212
Notice to users in Japan	213

Match case Limit results 1 per page

error reports

104

error-correction

155

forwarding

log, clear

105

log, print

104

manual receive

101

monitor dialing

pauses, inserting

phone-book entries

print last transaction details

105

redial settings

reports

103

reprinting from memory

101

ring patterns

95, 96

rings-to-answer

sending from software

solve general problems

164

stamp-received

unable to receive

163

unable to send

161

using DSL, PBX, or ISDN

using VoIP

V.34 setting

155

volume settings

fax date, setup

use control panel

fax header, setup

use control panel

fax time, setup

use control panel

fax troubleshooting

checklist

154

faxing

from a computer (OS X)

from a computer (Windows)

features

ﬁrewall

Fit to Page setting, fax

forwarding faxes

fraud Web site

gateway, setting default

General Oﬀice setting

glass, cleaning

110

group phone-book entries

creating

102

editing

102

HP Customer Support

172

HP fraud website

HP Utility (OS X)

opening

identiﬁcation cards

copying

input tray

39, 44, 46

installing

product on wired networks

IPv4 address

ISDN

faxing

jams

causes of

112

document feeder, clearing

115

locating

114

output bin, clearing

136

paper path, clearing

123, 124,

127, 129, 131, 132, 134, 135

paper to avoid

stacker, clearing

137

stapler, clearing

138

left door

jams, clearing

131

left duplexer

jams, clearing

132

light/dark settings

fax

lightness

copy contrast

fax light/dark

link speed settings

loading envelopes

input tray

loading letterhead

input tray

loading paper

input tray

loading preprinted forms

input tray

log, fax

104

logs, fax

error

156

Mac

problems, troubleshooting

170

maintenance

check cartridge levels

managing network

manual faxing

receive

101

send

matching colors

material restrictions

186, 187

memory

deleting faxes

101

reprinting faxes

101

mercury-free product

186, 187

models, feature overview

monitor dialing

network

password, changing

password, setting

settings, changing

settings, viewing

networks

default gateway

IPv4 address

subnet mask

networks, wired

installing product

non-HP supplies

OCR

edit scanned documents

online support

172

OS X

HP Utility

scanning from TWAIN-compliant

software

output bin

jams, clearing

136

outside lines

dial preﬁxes

pauses, inserting

202

Index

ENWW