HP Pro 3500 Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto
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- HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 1
Maintenance & Service Guide HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC HP Pro 3500 Microtower Business PC HP Pro 3505 Microtower Business PC - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP of Hewlett-Packard Company. Maintenance & Service Guide Second Edition (June 2012) First Edition (September 2011 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 4
iv About This Book - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 5
Features ...1 Feature Overview ...1 Microtower Components ...3 Small Form Factor Components ...4 2 Installing and Customizing the Software ...5 Installing the Operating System ...5 Downloading Microsoft Windows Updates 5 Installing or Upgrading Device Drivers (Windows systems 6 Accessing Disk - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 6
Keyboard ...40 Cleaning the Monitor ...40 Cleaning the Mouse ...41 Service Considerations ...41 Power Supply Fan ...41 Tools and Software Requirements Battery 42 7 Removal and Replacement Procedures - Microtower Chassis 43 Serviceability Features ...43 Preparation for Disassembly ...43 Access Panel ... - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 7
Front Bezel ...45 Memory ...46 DDR3-SDRAM DIMMs ...46 Populating DIMM Sockets 47 Removing Memory Modules 48 Expansion Cards ...50 Cable Management ...56 Cable Connections ...57 Drives ...58 Installing Additional Drives 59 System Board Drive Connections 60 Removing an Optical Drive 63 Removing a - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 8
Codes 137 Appendix D Troubleshooting Without Diagnostics 141 Safety and Comfort ...141 Before You Call for Technical Support 141 Helpful Hints ...142 Solving General Problems ...144 Solving Power Problems ...147 Solving Diskette Problems ...148 Solving Hard Drive Problems ...150 Solving Media - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 9
Solving Audio Problems ...159 Solving Printer Problems ...161 Solving Keyboard and Mouse Problems 162 Solving Hardware Installation Problems 164 Solving Network Problems ...166 Solving Memory Problems ...168 Solving Processor Problems ...170 Solving CD-ROM and DVD Problems 170 Solving USB Flash - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 10
x - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 11
1 Product Features Feature Overview The HP Pro 3400/3500 series includes the following features: ● Choice of Intel® (HP Pro 3500, HP Pro 3400, and HP Pro 3410) or AMD processor (HP Pro 3505 and HP Pro 3405) ● Choice of integrated graphics or ATI or NVIDIA discrete graphics cards ● Up to 8 GB DDR3 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 12
DVI-D Model 3410 VGA HDMI ● HP Wireless NIC 802.11b/g/n Mini Card (1x1) (optional for HP Pro 3500, 3400, and 3405) ● 5.1 channel audio (HP Pro 3500, 3400, and 3410); 7.1 channel audio (HP Pro 3405) ● Genuine Windows 7 versions, FreeDOS, or RedFlag Linux 2 Chapter 1 Product Features - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 13
jack, audio in/out jacks (5.1 channel audio out) 4 Front I/O includes: (2) USB 2.0 ports, dedicated 9 Display (sold separately) headphone output, microphone jack 5 (1) internal 3.5" hard drive bays 1 HP Pro 3500, 3400, and 3405 only, HP Pro 3410 has no mini PCI slot Microtower Components 3 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 14
miniPCI slot, (4) USB 2.0 ports, RJ-45 network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out) 4 Front I/O includes: (2) USB 2.0 ports, dedicated 9 headphone output 5 HP 6-in-1 Media Card Reader (some models) Power Supply USB Scroll Mouse - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 15
with Windows 7 loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie . Downloading Microsoft Windows Updates 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 16
the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 17
, memory, audio, storage, communications, and input devices. ● Modify the boot order of is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press the system is turned on or restarted. ● Enter the Asset Tag or property identification number assigned - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 18
drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 6. To apply and NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 19
Computer Setup-File NOTE: Support for specific Computer Setup options may vary depending on ) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number ● Asset tracking number Displays copyright notice. - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 20
Emulation type has the following choices: ● None (prevents BIOS data accesses and disables it as a boot device) ● Hard Disk (treated as a hard BIOS Integrator IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 21
(to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 22
Windows. If a setup password is set, the computer requires that you enter it before accessing the following functions: Boot Menu (F9), Computer Setup (F10), System Recovery (F11), Network Boot (F12). See the Desktop Management Guide for more information. Power-On Password Allows you to set and - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 23
Allows you to disable any PCI Express or MiniCard slot. Default is enabled. Enables/disables the computer's ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 24
turning the computer off and then back on. Default is disabled. Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 25
NOTE: Support for specific the arrow (left and right) keys to select the Advanced > Device Options menu and set the S5 Wake on LAN feature to Disable. This obtains the the operating system and reduces the power used by the computer in S5. CPU Fan Speed (view only) - Lets you view fan speed. System Fan - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 26
not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup support under the OS. Default is enabled. ● NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded NIC option ROM to allow the unit to boot - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 27
Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 28
4 Illustrated parts catalog This chapter provides spare part information for all chassis. Microtower Chassis Spare Parts Computer Major Components 18 Chapter 4 Illustrated parts catalog - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 29
System board (includes replacement thermal material) For use in 3500 models with Intel processors For use in 3505 models with AMD processors For use in 3400 models with Intel processors For use in 3410 models with -001 665121-001 657111-001 654601-001 665120-001 Microtower Chassis Spare Parts 19 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 30
X4 A4-3420 for use only in HP Pro 3505 models (2.8 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) 680937-001 A-Series, X4 A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) 667725-001 A-Series, X2 E2-3200 (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core) 667726 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 31
Cables Item (1) (2) (3) Description Power switch/LED assembly SATA cable, 165 mm SATA cable, 254 mm Adapter, DVI to VGA, HF (not illustrated) Spare part number 667850-001 657102-001 667854-001 657401-001 Microtower Chassis Spare Parts 21 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 32
Chassis fan For use in EMEA, North American, and Latin American regions; not for Brazil For use in Brazil Mouse (optical, USB; not illustrated) HP Business Digital Headset Rubber feet (not illustrated) Spare part number 667727-001 657402-001 667853-001 667852-001 657103-001 514238-001, or 434645 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 33
2-GB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use only in HP Pro 3500/3505 models AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card 687580-001 687579-001 657106-001 657108-001 657399-001 634906-001 Microtower Chassis Spare Parts 23 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 34
in Brazil) Intel Core i5 2500 processor (3.3-GHz, 6-MB L3 cache; not for use in Brazil) Intel Core i7 2600 processor (3.4-GHz, 8-MB L3 cache) HP Business Digital Headset ATI Radeon HD 6450 512-MB graphics adapter 1.5-TB, 5400-rpm hard drive Intel Core i5 2300 processor (2.8-GHz, 6-MB L3 cache - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 35
-3400 processor (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core; not for use in Brazil) AMD A-Series X2 E2-3200 processor (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core; not for use in Brazil) Fan sink for use in models with Intel processors Microtower Chassis Spare Parts 25 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 36
GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core) for use only in HP Pro 3505 models AMD A-Series, X4 A8-3820 processor (2.5 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) for use only in HP Pro 3505 models AMD A-Series, X4 A8-3870 processor (3.0 GHz, 4-MB L2 cache, 65W; Radeon HD6550D - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 37
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item (1) (2) (3) (4) Description Access panel Front bezel Power supply 220W 270W System board (includes replacement thermal material) Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 2-GB 1-GB Processors (include - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 38
Item Description 2500 (3.3 GHz, 6-MB L3 cache, 95W) 2405S (2.5-GHz, 6-MB L3 cache, 65W) 2400S (2.5-GHz, 6-MB L3 cache, 65W) 2400 (3.1 GHz, 6-MB L3 cache, 95W) 2320 (3.0 GHz, 6-MB L3 cache, 95W) 2310 (2.9 GHz, 6-MB L3 cache, 95W) 2300 (2.8 GHz, 6-MB L3 cache, 95W) Intel Core i3 processors: 2130 (3.4 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 39
Cables Item (1) (2) Description Power switch/LED assembly SATA cable, 370 mm Spare part number 656984-001 656833-001 Small Form Factor (SFF) Chassis Spare Parts 29 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 40
29-pin (not illustrated) RTC battery (not illustrated) Mouse (optical, USB; not illustrated) Keyboard for use in Brazil Feet HP Business Digital Headset Webcam HD-2200 Printer port Mouse, wireless USB webcam 30 Chapter 4 Illustrated parts catalog Spare part number 656834-001 657402-001 656983-001 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 41
Drives Description Hard drive 2-TB, 7200-rpm 1.5-TB, 7200-rpm 1-TB, 7200-rpm 750-GB, 7200-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm Optical drive 16X SATA DVD±RW drive DVD-ROM drive Misc Boards Description nVidia GeForce GT530 2-GB graphics adapter nVidia GeForce GT520 1-GB graphics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 42
i5 2400 processor (3.1 GHz, 6-MB L3 cache, 95W) Intel Core i5 2500 processor (3.3 GHz, 6-MB L3 cache, 95W) Printer port kit Intel Core i5 2400S processor (2.5-GHz, 6-MB L3 cache, 65W) HP Business Digital Headset ATI Radeon HD6450 PCIe x16 graphics card, 512 MB ATI Radeon HD6450 PCIe x16 graphics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 43
Spare part number 656834-001 656835-001 656983-001 656984-001 657111-001 657400-001 657401-001 657402-001 657851-001 659354-001 659355-001 660261-001 665117-001 665118-001 665119-001 665120-001 665121-001 665122-001 665123-001 665223-001 665224-001 671734-001 676356-001 Description Chassis fan - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 44
NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 45
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 46
information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 47
fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 48
such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 49
the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 50
the keyboard body, follow the procedures described in Cleaning the Computer Case on page 39. When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions on page 39 before following these procedures: CAUTION: Use safety glasses equipped with side shields before - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 51
source before opening the computer to prevent system board or component damage. Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 52
or replaced. CAUTION: When servicing this computer, ensure that cables packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height are working on in this guide for instructions on the replacement procedures. HP, their authorized partners, or their agents - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 53
- Microtower Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. features listed in this guide are available on all computers. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 54
side to install internal parts. Figure 7-1 Removing the access panel To replace the access panel, reverse the removal steps. 44 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 55
Front Bezel Description Front bezel for use in EMEA region only Front bezel with optical drive door for use in Brazil Front bezel with for use in North American and Latin American regions Spare part number 667849-001 667849-201 670692-001 1. Prepare the computer for disassembly (Preparation for - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 56
for use in 3500/3505 models 4-GB 2-GB DIMM. To achieve the maximum memory support, you can populate the system must also: ● support CAS latency 9 DDR3 1333 MHz (9-9-9 information In addition, the computer supports: ● 512-Mbit, 1-Gbit, SDRAM are not supported NOTE: The system will - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 57
Description Socket Color XMM1 socket, Channel A (populate first) HP Pro 3400: Black HP Pro 3405/3410/3500: Blue XMM2 socket, Channel A HP Pro 3400: Black NOTE: HP Pro 3505 models label this connector as XMM3. HP Pro 3405/3410/3505: Blue NOTE: A memory module must occupy the XMM1/Channel - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 58
memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to components to cool before touching. 48 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 59
4. Open both latches (1) of the memory module socket , and remove the memory module from the socket (2). Figure 7-4 Removing a DIMM To install a memory module, reverse the removal procedures. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 60
card up to 17.46 cm (6.875 inches) in length. PCI Express x1 slots PCI Express x16 slots MiniPCI slot Number of Slots 2 (HP Pro 3410 only) 3 (HP Pro 3500, 3505, 3400, 3405); 1 (HP Pro 3410) 1 1 (HP Pro 3500, 3505, 3400, 3405) 50 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 61
Figure 7-5 Expansion Slot Locations (HP Pro 3400/3405/3500/3505 [3400 shown]) Table 7-3 Expansion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCIe x1 PCIe x1 expansion - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 62
Figure 7-6 Expansion Slot Locations (HP Pro 3410) NOTE: Board appearance and color may vary. NOTE: You can install a PCI Express x1, x4, x8, or x16 board and the corresponding expansion slot on the back of the computer chassis. 52 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 63
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. Figure 7-7 Opening the Slot Cover Lock 5. Before installing an expansion card, remove the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 64
the other components. Figure 7-10 Removing a PCI Express x16 Expansion Card 6. Store the removed card in anti-static packaging. 54 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 65
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new expansion - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 66
the computer, if necessary. Refer to Computer Setup (F10) Utility on page 7 for instructions on using Computer Setup. Cable Management Always follow good cable management practices when working inside the a failed power supply. 56 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 67
Heat sink fan Speaker Power switch Front I/O audio HP Pro 3505: Media card reader HP Pro 3400/3410/3500: Media card reader HP Pro 3405: Front I/O USB HP Pro 3400/3410/3500:Front I/O USB HP Pro 3405: Media card reader HP Pro 3400/3410:Front I/O USB HP Pro 3405:Front I/O USB Primary hard drive Primary - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 68
667719-001 632938-001 667720-001 621419-001 The computer supports up to three drives that may be installed in various upgrading the storage drives. A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. 58 Chapter 7 Removal and Replacement Procedures - Microtower - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 69
◦ HP Pro 3505: CARD_READER system board connector ● The power cables for the SATA drives connect directly to the power supply. The primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 70
Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader F_USB1 (HP Pro 3400/3410/3500) CARD_READER (HP Pro 3505) white black 60 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 71
Figure 7-14 System Board Drive Connections (HP Pro 3405 shown) Table 7-7 System Board Drive Connections - Model 3405 System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 72
Figure 7-15 System Board Drive Connections (HP Pro 3505 shown) Table 7-8 System Board Drive Connections - Model 3505 System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader CARD_READER - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 73
. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 43 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 74
5. Slide the hard drive toward the bottom of the computer (3), and then remove it from the computer.. Figure 7-17 Removing the hard drive To install a hard drive, reverse the removal procedures. 64 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 75
. The assembly cables connect to the following system board connectors: Table 7-9 Front I/O connectors HP Pro 3400/3410 models HP Pro 3405 models HP Pro 3500 models HP Pro 3505 models F_AUDIO - yellow connector F_AUDIO - yellow connector F_AUDIO - yellow connector F_AUDIO - yellow connector - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 76
7-19 Front I/O connectors 7. Pull the assembly outward away from the front of the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, reverse the removal 7-20 Front I/O connectors 66 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 77
Power Switch/LED Assembly Description Power switch/LED assembly Spare part number 667850-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 43). 2. Remove the access panel (Access Panel on page 44). 3. Remove the front bezel (Front Bezel on page 45). 4. Remove the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 78
8. Pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-22 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures. 68 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 79
System Fan Description Chassis fan for use in EMEA, North American, and Latin American regions; not for Brazil Chassis fan for use in Brazil Spare part number 657103-001 514238-001 434645-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 43). 2. Remove the access - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 80
models the connector label is SYS_FAN1. Figure 7-24 Removing the fan To install the fan, reverse the removal procedures. 70 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 81
on page 43). 2. Remove the access panel (Access Panel on page 44). 3. Disconnect the fan sink cable from the white system board connector labeled CPU FAN (1). NOTE: On AMD models the connector label is CPU_FAN1. 4. Loosen the four captive Torx screws (2) that secure the fan sink to the system - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 82
in HP 671610-001 Pro 3505 models X4 A8-3800 (2.4 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) 667723-001 X4 A6-3670 (2.7 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics core) for use only in HP Pro 3505 models 671609-001 72 Chapter 7 Removal and Replacement Procedures - Microtower - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 83
X2 A4-3420 (2.8 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) for use only in HP 680937-001 Pro 3505 models X2 A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) 667725-001 X2 E2-3200 (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core) 667726-001 1. Prepare the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 84
spares kit to the top of the processor and install the heat sink atop the processor. 6. Go to step 8. 74 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 85
the system board. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found on the Web at: http:\\h18000.www1.hp.com/support/files. Processor 75 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 86
. Figure 7-28 Power supply screws 5. Inside of the unit, press the power supply release latch on the chassis base (1). 76 Chapter 7 Removal and Replacement Procedures - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 87
processors (includes thermal material) System board for use in 3500 models with Intel processors (includes thermal material) System board for use in 3505 models with AMD processors (includes thermal material) Spare part number 660281-001 665223-001 660155-001 687577-001 687578-001 When replacing - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 88
six screws that secure the system board to the chassis. NOTE: HP Pro 3405/3505 model system boards are secured with eight screws. 7. Slide the system of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files. - Microtower Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 89
or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 141 chapter for information on backing up the CMOS disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 90
operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Standby," or "Suspend" modes. The power cord should always be disconnected before servicing a unit. 6. Disconnect the power cord from the electrical outlet and then from - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 91
Access Panel Description Access panel Spare part number 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 80). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer. Figure - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 92
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure. 82 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 93
Front Bezel Description Front bezel Spare part number 656835-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 80). 2. Remove the access panel (Access Panel on page 81). 3. Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel 4. Rotate - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 94
board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory: For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 95
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: Channel A then Channel B Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color Channel A (populate first) - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 96
is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 97
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 98
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 99
ATI Radeon HD6450 PCIe x16 graphics card, 512 MB Spare part number 659354-001 657400-001 656789-001 659355-001 647451-001 647450-001 The HP Pro 3410 SFF has one PCIe x16 expansion slot, one PCIe x1 expansion slots, and two PCI 2.2 slots. Figure 8-9 Expansion Slot Locations NOTE: Board appearance - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 100
Table 8-2 Expansion Slots Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 80). - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 101
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 102
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 103
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 104
white dark blue white light blue orange Description Power supply, 24-pin Power supply, 4-pin Chassis fan Heat sink fan Power switch Front I/O audio Media card reader Front I/O USB Front I/O USB Primary hard drive Primary optical drive Second hard drive Second optical drive 94 Chapter 8 Removal and - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 105
Drives Description 16X SATA DVD±RW drive 16X SATA DVD±RW drive 2 TB, 7200 rpm SATA hard drive 1.5 TB, 7200 rpm SATA hard drive 1 TB, 7200 rpm SATA hard drive 750 GB, 7200 rpm SATA hard drive 500 GB, 7200 rpm SATA hard drive 320 GB, 7200 rpm SATA hard drive, 2.5-inch 250 GB, 7200 rpm SATA hard drive - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 106
primary hard drive connects to the power connector labeled P4. the primary optical drive connects to the power connector labeled P3. ● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. CAUTION: To prevent loss of work and damage to the computer or drive: If you are - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 107
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw 7. Return the drive to its normal position. Drives 97 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 108
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 109
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive. Figure 8-19 Lifting the hard drive Drives 99 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 110
7. Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables 8. Remove the hard drive from the computer. Figure 8-21 Removing the hard drive 100 Chapter 8 Removal and Replacement Procedures - Small Form Factor (SFF) Chassis - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 111
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures. Drives 101 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 112
Power Switch Description Power switch/LED assembly Spare part number 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 113
5. Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable 6. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 7. Rotate the power switch right to left (2), - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 114
Front USB Assembly Description Front I/O and card reader (6-in-1) Spare part number 656983-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 115
5. Remove the cables from the clip on the base pan of the computer. Figure 8-27 Removing the cables from the clip 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-28 Removing the front USB assembly screw Front USB Assembly 105 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 116
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-29 Disengaging the front USB assembly 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure. 106 Chapter 8 Removal and Replacement - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 117
Fan Assembly Description Fan Spare part number 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 80). 2. Remove the access panel ( - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 118
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-31 Removing the fan from the metal case To install the fan, reverse the removal procedure. 108 Chapter 8 Removal and Replacement Procedures - Small - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 119
Fan Sink Description Fan sink Spare part number 657402-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 80). 2. Remove the access panel (Access Panel - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 120
4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-33 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 121
Processor Description Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 2500 (3.3 GHz, 6-MB L3 cache, 95W) 2405S (2.5-GHz, 6-MB L3 cache, 65W) 2400S (2.5 GHz, 6-MB L3 cache, 65W) 2400 (3.1 GHz, 6-MB L3 cache, 95W) 2320 (3.0 GHz, - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 122
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 123
board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files. Power Supply Description Power supply, 220W Power supply, 270W Spare part number 656722 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 124
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. Figure 8-35 Removing the power supply screws 6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward, slide it back and toward the side - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 125
System Board Description System board (includes thermal material) Spare part number 665223-001 The system board is secured to the computer with six screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 80). 2. Remove the access panel (Access Panel on page 81). 3. - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 126
9. Remove the six screws that secure the system board to the chassis. NOTE: System board appearance may vary. Figure 8-37 Removing the system board screws 10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. Figure - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 127
chassis serial number in the BIOS. CAUTION: Before reinstalling fire or water. ❑ Replace the battery only with the HP/Compaq spare designated for this product. CAUTION: Before replacing settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 141 chapter for information - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 128
5. To insert the new battery, slide one edge of the replacement battery under the holder's lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 129
the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced. Ethernet BNC Connector and Icon Pin Signal 1 Data 2 Ground USB Connector and Icon Microphone Connector and Icon (1/8" miniphone) Pin Signal 1 +5 VDC - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 130
Headphone Connector and Icon (1/8" miniphone) Line-in Audio Connector and Icon (1/8" miniphone) Line-out Audio Connector and Icon (1/8" miniphone) 4-Pin Power (for CPU) Connector and Icon Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal Audio_left Power_Right Ground Pin 1 (Tip) 2 (Ring) 3 (Shield) Signal - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 131
Monitor Connector and Icon Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not used 5 Ground 6 Ground 7 Ground 8 Ground Pin Signal 9 +5V (fused) 10 Ground 11 Not used 12 DDC Serial Data 13 Horizontal Sync 14 Vertical Sync 15 DDC Serial Clock Serial Interface - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 132
DVI Connector Connector and Icon Pin Signal 1 T.M.D.S. Data2- 2 T.M.D.S. Data2+ 3 T.M.D.S. Data2/4 Shield 4 T.M.D.S. Data4- 5 T.M.D.S. Data4+ 6 DDC Clock 7 DDC Data 8 No Connect 9 T.M.D.S. Data1- 10 T.M.D.S. Data1+ 11 T.M.D.S. Data1/3 Shield 12 T.M.D.S. Data3- Pin Signal - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 133
24-Pin Power Connector Pin Signal 1 +3.3V 2 +3.3V 3 GND 4 +5V 5 GND 6 +5V Pin Signal 7 GND 8 POK 9 +5 Vaux 10 +12V 11 +12V 12 +3.3V Pin Signal 13 +3.3V 14 -12V 15 GND 16 PSON 17 GND 18 GND Pin Signal 19 GND 20 open 21 +5V 22 +5V 23 +5V 24 GND 24-Pin Power 123 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 134
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal 1 PRSNT1 6 JTAG3 2 +12V 7 JTAG4 3 +12V 8 JTAG5 4 GND 9 +3.3V 5 JTAG2 10 +3.3V 26 PERn(2) 31 GND 27 GND 32 RSVD 28 GND 33 RSVD 29 PERp3 34 GND 30 PERn3 35 PERp4 51 GND 56 PERp9 52 PERp8 57 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 135
PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal 1 +12V 6 SMDAT 2 +12V 7 GND 3 RSVD 8 +3.3 V 4 GND 9 JTAG1 5 SMCLK 10 3.3vAux 26 GND 31 PRSNT2# 27 PETp3 32 GND 28 PETn3 33 PETp4 29 GND 34 PETn4 30 RSVD 35 GND 51 PETn8 56 GND 52 GND 57 GND - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 136
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 137
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 138
restart, the probable source of the problem, and steps you can take to occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup. NOTE: - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 139
large to download during POST. booting from the NIC to a PXE server. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 140
problem persists, replace the RTC battery. See the Removal and Replacement section for instructions key to save the memory boot (memory added or removed HP-only memory. 4. Verify proper memory module type. 201-Memory Error RAM not supported on this Platform Recently added memory module(s) support - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 141
Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 512-Chassis, Rear Chassis, or Front Chassis Fan not Detected - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 142
or replace front audio harness. unseated from motherboard. 918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 143
drive is giving correct error message. Enter Computer Setup and run the Drive applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 2200-PMM Allocation Error during MEBx Download - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 144
message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the 1. Management Engine (ME) BIOS Extensions option ROM. 2. Reboot the computer. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 145
is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. POST Numeric - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 146
the computer. ME firmware image require BIOS control of ME firmware upgrading. A failure has 2. If the BIOS could not unlock version. the ME firmware region. 3. If the error still persists, replace the system board. Invalid Electronic Serial Number Electronic serial number is missing. Enter - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 147
Possible Cause Recommended Action Green Power LED On. None Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key or move the mouse to wake the computer. Interpreting POST - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 148
4. Contact an authorized reseller or service provider. Red Power LED flashes three a device is causing the problem by The incorrect external removing ALL on the system. If the system enters the POST, then power off and HP-supplied USDT power supply adapter. 138 Appendix C POST Error Messages - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 149
the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Red Power problem is solved. Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 150
, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 151
, refer to the Safety & Regulatory Information guide. Before You Call for Technical Support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 152
technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 142 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 153
board or other option. See Solving Hardware Installation Problems on page 164 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (diskette, CD, or USB - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 154
used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized can be disabled (or enabled) in Computer Setup. 144 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 155
low. Cause System volume may be set low or muted. Solution 1. Check the F10 BIOS settings to make sure the internal system speaker is not muted (this setting does not the application. 2. Add more memory. 3. Upgrade the graphics solution. Cause unknown. Restart the computer. Solving General - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 156
but is not spinning, then replace the heat sink/fan assembly. 4. Contact an authorized reseller or service provider. System does not power on and the LEDs on the front of the computer are not flashing power supply. 6. Replace the system board. 146 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 157
internal power supply fault. Contact an authorized service provider to replace the power supply. Computer 3. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, cards). Power on the system. If the system enters the POST, then power off and replace one - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 158
supported. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 164 for instructions. Table D-3 Solving Diskette Problems disk. 148 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 159
the locking device on the diskette. Enter Computer Setup and enable Legacy Diskette Write in Storage > Storage Options. A problem has occurred with a disk transaction. the computer by pressing the power button. Cannot Boot to Diskette. Cause Diskette is not bootable. Solution Replace with - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 160
is a problem with Right-click Start, click Explore, and right-click on a drive. a file. Select Properties then select the Tools tab. Under Error- checking click Check Now. Drive not found (identified). Cause Cable could be loose. Solution Check cable connections. 150 Appendix D Troubleshooting - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 161
If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 162
Security > Device Security. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Hard Drive's "Emulation rear of the frame is properly seated. If this does not solve the problem, turn off the computer, remove the carrier, and check to see if - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 163
alarm on the removable hard drive enclosure has Shut down the computer and contact HP for a replacement been activated. enclosure. Solving Media Card Reader Problems Table D-5 Solving Media Card Reader Problems A write-protected or locked error occurs when attempting to write to the media card - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 164
boot capability. If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process. Solving Display Problems If you encounter display problems on both the motherboard or an add-in card. Try - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 165
Solving Display Problems (continued an input that is not active. Use the monitor's on-screen menu controls to select the input that is being driven by the a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 166
for instructions. Image is not centered. Cause Position may need adjustment. Solution Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. 156 Appendix D Troubleshooting - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 167
refresh rate are set higher than what the monitor supports. Solution Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings are too high. Lower brightness and/or contrast settings. Solving Display Problems 157 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 168
card. 2. Manually synchronize the Clock and Clock Phase on- screen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 169
and solutions listed in the following table. Table D-7 Solving Audio Problems Sound cuts in and out. Cause Processor resources are is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 170
Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the software audio device as the default output device than what is expected. Solution Some graphics cards support audio over the DisplayPort connection, so multiple audio - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 171
to the common causes and solutions listed in the following table. Table D-8 Solving Printer Problems Printer will not print. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you are on a network, you may not have made the connection - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 172
Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Desktop logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press the Enter key. 3. After the shutdown is - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 173
Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Mouse may need cleaning. Mouse may need repair. the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. Solving Keyboard and Mouse Problems 163 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 174
Add Hardware Wizard and follow the instructions that appear on the screen. WARNING the upgrade or memory modules were installed in the wrong location. Solution 1. Review problems. 3. If you still cannot resolve the issue, contact Customer Support. 164 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 175
isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. 3. Replace third-party memory with HP memory. 4. Replace the system board. Power LED flashes Red six times, once every second, followed by card. 3. Replace the system board. Solving Hardware Installation Problems 165 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 176
discuss the process of debugging the network cabling. Table D-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause S5 Maximum Power Saving for driver load and the Network Connections applet within Windows for link status. 166 Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 177
drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board. Solving Network Problems - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 178
cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. NOTE: The memory count will be affected by configurations with the Management - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 179
Table D-13 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Memory Problems 169 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 180
by a two second pause. Cause Solution The current processor does not support a feature previously 1. Install a TXT capable processor. enabled on this with the optional device. Table D-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 181
, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 182
such as audio or video CD or DVD driver. Recording or Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. 172 Appendix D Troubleshooting - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 183
after the operating system boots. Solving Front Panel Component Problems If you encounter problems with devices connected to the end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the computer - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 184
. Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on the front of the cable/DSL modem will be on.) Appendix D Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 185
will start. Log on to your ISP and launch the desired program. Internet takes too long to download Web sites. Cause Modem is not set up properly. Solution Verify that the modem is connected and " response indicates the modem is connected and working properly. Solving Internet Access Problems 175 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 186
drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems will not continue after HP logo screen has appeared. Troubleshooting Without Diagnostics - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 187
http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 188
security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 189
object. See the Safety & Regulatory Information guide for more information. 3. Remove the the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the settings in the Management Engine BIOS Extension (MEBx), including the password. The - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 190
object. See the Safety & Regulatory Information guide for more information. 3. Remove the the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 5. Remove the jumper the date and time. For instructions on Computer Setup, see Computer Setup (F10 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 191
NOTE: For detailed instructions, perform a search for these topics in Help and Support. NOTE: In case of system instability, HP recommends that you The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 192
customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. : DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 193
Startup Repair to fix problems that might prevent Windows If you are unable to boot (start up) your computer section in this guide. Using the Windows Follow the on-screen instructions to recover your as well as the drivers, software, and utilities HP Support. 3. If the Windows partition and the HP - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 194
Support. Using F11 CAUTION: Using F11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The F11 recovery tool reinstalls the operating system and HP programs and drivers to boot (start - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 195
the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 196
G Specifications MT Specifications Table G-1 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Range 100-240 VAC 1 *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. 186 Appendix G Specifications - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 197
SFF Specifications Table G-2 Specifications Chassis Height Width Depth Approximate Weight Temperature Range Operating Nonoperating Relative Humidity (noncondensing) Operating Maximum Altitude (unpressurized) Operating Nonoperating Power Supply Energy Consumption Normal Operation Sleep (Energy Star - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 198
access panel, SFF spare part number 27, 32 audible codes 137 audio problems 159 B backing up files 181 Backup and Restore 181, 182 battery disposal 42 removal 127 creating a backup 181 Customer Support 141, 177 D disassembly preparation 43 SFF 80 diskette problems 148 drive connectors 60 drives connecting - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 199
problems 168 microphone pin assignments 119 microtower components 3 monitor pin assignments 121 monitor problems 154 mouse cleaning 41 spare part number 22, 30 mouse problems 162 N network problems for disassembly 43 printer problems 161 problems audio 159 CD-ROM or DVD 170 diskette 148 - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 200
Reader 153 memory 168 monitor 154 mouse 162 network 166 power 147 printer 161 processor 170 software 176 processor removal and replacement 73 SFF removal spare part number 27 small form factor components 4 software problems 176 servicing computer 41 spare part number tamper-resistent wrench 41 Torx - HP Pro 3500 | Maintenance & Service Guide HP Pro 3400, 3405 and 3410 Microto - Page 201
U USB pin assignments 119 V ventilation, proper 39 W Wake-on-LAN feature 166 Windows 7 operating system DVD 184 Index 191
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Maintenance & Service Guide
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