Intermec PB51 PB50 and PB51 Mobile Printer User Guide - Page 72

Chapter 3 - Troubleshooting and Maintaining the Mobile Printer Possible Printer Error Icons and Messages (continued) Error Icon Error Message Description Field out of label You are attempting to print in an area that extends beyond the print window. See the command reference manual for your type of firmware (IPL, Fingerprint, or ESC/P) for information on how to set the media parameters. Printhead lifted The printer is not closed. Press down on the media cover to make sure it is latched. Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the printer. Printer Problems and Solutions Problem Possible Solution The printer does not • Replace the battery with a charged battery. turn on when you press • Connect external power to make sure the Standby. printer works correctly and to charge the battery. The blue light (Ready- • Make sure media is loaded and the media cover to-Work indicator) is is closed. For help, see "Loading Media" on blinking. page 14. • There is a printing error. The screen shows an error message containing information on the error. • The printer is paused. The printer is cancelling a print job. The printer keeps printing or feeding when it should stop. • Check media settings. • Make sure the label gap sensor is clean. For help, see "Cleaning the Printer" on page 65. The printout is not in • Check for errors in the software application. the desired position. • Make sure the label gap sensor and platen roller are clean. 60 PB50 and PB51 Mobile Printer User Guide