Intermec PB51 PB50 and PB51 Mobile Printer User Guide - Page 74

Chapter 3 - Troubleshooting and Maintaining the Mobile Printer Printer Problems and Solutions (continued) Problem The test pages do not print. The print quality is poor. Your printer cannot connect to PrintSet or HyperTerminal Possible Solution • Make sure that the Ready-to-Work indicator is not blinking. If it is, make sure your printer has media and that the media cover is closed. • Make sure that you can advance media by pressing the Feed button. • Clean the printhead. For help, see "Cleaning the Printer" on page 65. • Check the battery and recharge or replace as necessary. For help, see "Charging the Batteries" on page 11. • Check the quality of the media. Use only Intermec media to ensure superior print quality and product performance. • Check that the printer is set to the appropriate Constant/Factory or sensitivity number for the media you are using. • Make sure that the serial or USB cable is plugged in correctly. • Check to make sure that all pins on the serial cable are straight and not bent. Troubleshooting Communication Problems Use Dump mode to verify that the printer is receiving data from the host correctly. Using the Line Analyzer in Fingerprint In Dump mode, the printer runs a Fingerprint program called Line Analyzer. The Line Analyzer captures incoming characters on the communication ports and prints them on one or more labels. After the printer starts Dump mode, it tells you it has started Dump mode by printing it on a label. The Dump mode icon appears and printer is ready to receive data. For more information on how to start Dump mode, see "Understanding Dump Mode" on page 24. 62 PB50 and PB51 Mobile Printer User Guide