Intermec PB51 PB50 and PB51 Mobile Printer User Guide - Page 73

Printer Problems and Solutions continued

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Chapter 3 - Troubleshooting and Maintaining the Mobile Printer Printer Problems and Solutions (continued) Problem Possible Solution The printer is not • Verify that the wireless settings are correct. For printing with an 802.11 help, see "Setting Up 802.11 Radio wireless connection. Communications" on page 34. • Make sure the printer has an IP address. • Make sure the printer is connected to the network. • Make sure the printer is in Ready mode. The printer is not • Re-establish a Bluetooth connection with the printing with a mobile computer or scanner. For help, see your Bluetooth connection. mobile computer user manual or "Setting Up Bluetooth Communications" on page 32. • Make sure the mobile computer can print to a known good printer. • Print a Bluetooth testprint page to make sure that the mobile printer discovered your printer. For help, see "Printing a Test Page" on page 26. • Make sure the printer is in Ready mode. When printing, the printer is skipping labels. Perform a testfeed: • In Fingerprint or ESC/P, press the Feed button for more than 2 seconds. • In IPL, open and close the media door and then press the Feed button. • Make sure the label gap sensor is clean. For help, see "Cleaning the Printer" on page 65. The printout is faded or • In Fingerprint, adjust the media weak. constant/factor and contrast (-10% to +10%). • In IPL, adjust the media sensitivity setting (-10 to +10). • In ESC/P, adjust the darkness. • Check to see if the printhead needs cleaning. For help, see "Cleaning the Printer" on page 65. The battery charge is • Check the battery date. If the battery is a few not lasting as long as it years old, the shortened life may be due to should. normal aging. • Replace the battery. PB50 and PB51 Mobile Printer User Guide 61

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Chapter 3 — Troubleshooting and Maintaining the Mobile Printer
PB50 and PB51 Mobile Printer User Guide
61
The printer is not
printing with an 802.11
wireless connection.
•
Verify that the wireless settings are correct. For
help, see
“Setting Up 802.11 Radio
Communications” on page 34
.
•
Make sure the printer has an IP address.
•
Make sure the printer is connected to the
network.
•
Make sure the printer is in Ready mode.
The printer is not
printing with a
Bluetooth connection.
•
Re-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user manual or
“Setting Up
Bluetooth Communications” on page 32
.
•
Make sure the mobile computer can print to a
known good printer.
•
Print a Bluetooth testprint page to make sure
that the mobile printer discovered your printer.
For help, see
“Printing a Test Page” on
page 26
.
•
Make sure the printer is in Ready mode.
When printing, the
printer is skipping
labels.
Perform a testfeed:
•
In Fingerprint or ESC/P, press the
Feed
button
for more than 2 seconds.
•
In IPL, open and close the media door and then
press the
Feed
button.
•
Make sure the label gap sensor is clean. For
help, see
“Cleaning the Printer” on page 65
.
The printout is faded or
weak.
•
In Fingerprint, adjust the media
constant/factor and contrast (-10% to +10%).
•
In IPL, adjust the media sensitivity setting
(-10 to +10).
•
In ESC/P, adjust the darkness.
•
Check to see if the printhead needs cleaning.
For help, see
“Cleaning the Printer” on
page 65
.
The battery charge is
not lasting as long as it
should.
•
Check the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
•
Replace the battery.
Printer Problems and Solutions (continued)
Problem
Possible Solution