Kodak ESP 5250 User Manual - Page 46

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8 Troubleshooting Basic troubleshooting Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer. Use the following information to help troubleshoot problems with your printer. For more troubleshooting information, go to: • www.kodak.com/go/itg to use our Step-by-Step Solutions and Repair tool for help with problems such as paper jams and image quality. • www.kodak.com/go/esp5250support for FAQs and links to other support for your printer. • www.kodak.com/go/inkjetnetworking for help with wireless networking. • www.kodak.com/go/esp5250downloads to download the latest software and firmware files. • www.kodak.com/go/esp5250specs for the recommended system requirements. Problem Possible Solutions Printer does not power on • Make sure you are using the power cord that came with your printer. • Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip. • If the USB 2.0 cable was disconnected from the printer, then reconnected, or if power to the printer was interrupted, restart the computer. Printer not detected • Make sure your printer is plugged in and turned on. • If you are using a USB cable, make sure: - you have a USB 2.0 cable. - that the USB cable is connected to both your printer and your computer. • If you are using a wireless connection, make sure the: - printer is connected to your wireless network (check the Wi-Fi connectivity LED and the SSID). - your access point is transmitting data. - firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer. - For additional information, go to www.kodak.com/go/inkjetnetworking. Wireless connectivity problems For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking. Printhead carriage jam • Open the printer access door and clear any obstructions. • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.) 41 www.kodak.com/go/aiosupport

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41
www.kodak.com/go/aiosupport
8
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
For more troubleshooting information, go to:
•
www.kodak.com/go/itg
to use our Step-by-Step Solutions and Repair tool for
help with problems such as paper jams and image quality.
•
www.kodak.com/go/esp5250support
for FAQs and links to other support for
your printer.
•
www.kodak.com/go/inkjetnetworking
for help with wireless networking.
•
www.kodak.com/go/esp5250downloads
to download the latest software and
firmware files.
•
www.kodak.com/go/esp5250specs
for the recommended system requirements.
Problem
Possible Solutions
Printer does not power on
•
Make sure you are using the power cord that came with your printer.
•
Make sure the power cord is connected to the AC adapter and is plugged
into an outlet or power strip.
•
If the USB 2.0 cable was disconnected from the printer, then reconnected, or
if power to the printer was interrupted, restart the computer.
Printer not detected
•
Make sure your printer is plugged in and turned on.
•
If you are using a USB cable, make sure:
–
you have a USB 2.0 cable.
–
that the USB cable is connected to both your printer and your computer.
•
If you are using a wireless connection, make sure the:
–
printer is connected to your wireless network (check the Wi-Fi
connectivity LED and the SSID).
–
your access point is transmitting data.
–
firewall (excluding WINDOWS Firewall) is allowing the services needed
for your printer.
–
For additional information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity
problems
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking
.
Printhead carriage jam
•
Open the printer access door and clear any obstructions.
•
Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear
them click into place.)