Konica Minolta bizhub 28e bizhub 28e Scan Fax Guide - Page 219
Troubleshooting, Cannot transmit faxes
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Troubleshooting Read this section if trouble occurs with the machine. Contact your local technical representative if the following steps do not solve the problem. Cannot transmit faxes Status Things to check Countermeasure Cannot transmit Is your transmission procedure correct? Check the procedure and try again. For details, see "Basic faxing"(page 3-2). Is the destination fax number correct? If you are using an address book destination, make sure the number is registered correctly by printing out the list. For details, see "Printing the address book destination list"(page 7-9). Is there something wrong Ask the other party to prepare the machine with the remote machine? for reception. (Power, paper, etc.) Documents are not transmitted continuously Are the documents loaded with the edges of the paper all lined up? Reload the documents. Do the loaded documents include pages smaller than the minimum width (4.7")? These pages should be loaded on the document glass and kept separate from the other pages. Cannot transmit even though the number is dialed Is the fax number correct? Is the other party's line busy? Dial the correct fax number. Wait until the line is available and try again. The document cannot be scanned when using memory transmission Is the document loaded correctly? Is the memory full? Load the document correctly. Check the memory. Cannot transmit a document created in an application on a computer Have you checked the network environment? Is "KONICA MINOLTA bizhub 28e FAX" installed? For details, see chapter 4, "Cannot connect to the network" in "Troubleshooting" in the Administrator's Guide. Install "KONICA MINOLTA bizhub 28e FAX". For details, see chapter 1, "Installing to Windows" in the Printer Guide. Is "KONICA MINOLTA Select "KONICA MINOLTA bizhub 28e bizhub 28e FAX" selected as FAX" as the printer in the print menu of the the printer? application. Is the port setting of Check that the port is correct. "KONICA MINOLTA bizhub 28e FAX" incorrect? 8-8 Troubleshooting