Konica Minolta bizhub 3602P bizhub 3602P User Guide - Page 112

Contacting customer support

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Troubleshooting 112 Action Yes Step 2 The problem is a Depending on your operating system, specify the paper size solved. and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. Is the document printed from the correct tray or on the correct paper? Step 3 a Check if the trays are not linked. For more information, see "Linking trays" on page 16. b Print the document. The problem is solved. Is the document printed from the correct tray? No Go to step 3. Contact customer support. Contacting customer support Before contacting customer support, make sure to have the following information: • Printer problem • Error message • Printer model type and serial number Visit the place where you purchased your printer.

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Action
Yes
No
Step 2
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Is the document printed from the correct tray or on the correct
paper?
The problem is
solved.
Go to step 3.
Step 3
a
Check if the trays are not linked.
For more information, see
“Linking trays” on page
16
.
b
Print the document.
Is the document printed from the correct tray?
The problem is
solved.
Contact
customer
support
.
Contacting customer support
Before contacting customer support, make sure to have the following information:
•
Printer problem
•
Error message
•
Printer model type and serial number
Visit the place where you purchased your printer.
Troubleshooting
112