Konica Minolta bizhub 3602P bizhub 3602P User Guide - Page 88

Dark print, Settings, Troubleshooting, Print Quality Test s

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Troubleshooting 88 Action Yes Step 2 Go to step 3. a Remove any packing material that is left on the imaging unit. 1 Remove the toner cartridge, and then remove the imaging unit. Warning-Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning-Potential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. 2 Check the imaging unit for signs of damage, and replace if necessary. Note: Make sure that the photoconductor drum contact is not bent or out of place. 3 Firmly shake the imaging unit to redistribute the toner. 4 Insert the imaging unit, and then insert the toner cartridge. b Print the document. No The problem is solved. Is the printer printing blank or white pages? Step 3 Contact customer Check the status of the toner cartridge, and replace if necessary. support. a From the control panel, navigate to: Status/Supplies > Supplies b Print the document. The problem is solved. Is the printer printing blank or white pages? Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings.

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Action
Yes
No
Step 2
a
Remove any packing material that is left on the imaging unit.
1
Remove the toner cartridge, and then remove the imaging
unit.
Warning—Potential Damage:
Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
Warning—Potential Damage:
Do not touch the
photoconductor drum under the imaging unit. Doing so
may affect the quality of future print jobs.
2
Check the imaging unit for signs of damage, and replace if
necessary.
Note:
Make sure that the photoconductor drum contact is
not bent or out of place.
3
Firmly shake the imaging unit to redistribute the toner.
4
Insert the imaging unit, and then insert the toner cartridge.
b
Print the document.
Is the printer printing blank or white pages?
Go to step 3.
The problem is
solved.
Step 3
Check the status of the toner cartridge, and replace if necessary.
a
From the control panel, navigate to:
Status/Supplies
>
Supplies
b
Print the document.
Is the printer printing blank or white pages?
Contact
customer
support
.
The problem is
solved.
Dark print
Note:
Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings
>
Troubleshooting
>
Print Quality Test Pages
. For non
‑
touch
‑
screen printer models, press
to
navigate through the settings.
Troubleshooting
88