Konica Minolta bizhub 3602P bizhub 3602P User Guide - Page 86

Print jobs do not print, Step 6, Notes

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Troubleshooting 86 Action Yes Step 6 a Make sure that the printer is not overheating. Go to step 7. Notes: • Allow the printer to cool down after a very long print job. • Observe the recommended ambient temperature for the printer. For more information, see "Selecting a location for the printer" on page 8. b Print the document. No The problem is solved. Is the printer still printing slow? Step 7 a Add more printer memory. b Print the document. Contact customer The problem is support. solved. Is the printer still printing slow? Print jobs do not print Action Yes Step 1 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then check if you selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 The problem is a Check if the ports are working, and if the cables are securely solved. connected to the computer and the printer. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? No Go to step 2. Go to step 3. Go to step 4.

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Action
Yes
No
Step 6
a
Make sure that the printer is not overheating.
Notes:
•
Allow the printer to cool down after a very long print job.
•
Observe the recommended ambient temperature for the
printer. For more information, see
“Selecting a location
for the printer” on page
8
.
b
Print the document.
Is the printer still printing slow?
Go to step 7.
The problem is
solved.
Step 7
a
Add more printer memory.
b
Print the document.
Is the printer still printing slow?
Contact
customer
support
.
The problem is
solved.
Print jobs do not print
Action
Yes
No
Step 1
a
From the document that you are trying to print, open the Print
dialog, and then check if you selected the correct printer.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 2.
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Print the document.
Is the document printed?
The problem is
solved.
Go to step 3.
Step 3
a
Check if the ports are working, and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Print the document.
Is the document printed?
The problem is
solved.
Go to step 4.
Troubleshooting
86