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Konica Minolta bizhub 3602P bizhub 3602P User Guide - Page 98

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Troubleshooting 98 Action Step 2 Check the printer for leaked toner contamination. Is the printer free of leaked toner? Step 3 a Replace the toner cartridge. b Print the document. Is the print mottled? Step 4 Check the status of the imaging unit. From the control panel, navigate to: Status/Supplies > Supplies Is the imaging unit near end of life? Step 5 a Replace the imaging unit. b Print the document. Is the print mottled? Yes Go to step 4. No Go to step 3. Go to step 4. The problem is solved. Go to step 5. Contact customer support. Contact customer The problem is support. solved. Paper curl Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press to navigate through the settings. Action Step 1 a Check if the printer is using a genuine and supported toner cartridge. Note: If the cartridge is not supported, then install a supported one. b Print the document. Yes Go to step 2. No The problem is solved. Is the paper curled?

Section	Page
Contents	2
Safety information	5
Conventions	5
Product statements	5
Learning about the printer	8
Selecting a location for the printer	8
Printer configurations	9
Attaching cables	10
Using the control panel	11
Understanding the status of the sleep button and indicator light	11
Using the Embedded Web Server	12
Printing a menu settings page	12
Printing the Network Setup Page	12
Loading paper and specialty media	13
Setting the size and type of the specialty media	13
Configuring Universal paper settings	13
Loading trays	13
Loading the multipurpose feeder	15
Linking trays	16
Paper support	17
Supported paper sizes	17
Supported paper types	18
Supported paper weights	19
Printing	20
Printing from a computer	20
Printing from a mobile device	20
Printing from a mobile device using Google Cloud Print	20
Printing from a mobile device using Mopria Print Service	20
Printing from a mobile device using AirPrint	20
Printing a font sample list	21
Printing a directory list	21
Understanding the printer menus	22
Menu map	22
Device	23
Preferences	23
Remote Operator Panel	23
Notifications	24
Power Management	25
Restore Factory Defaults	26
Maintenance	26
Config Menu	26
Out of Service Erase	28
About this Printer	28
Print	29
Layout	29
Setup	30
Quality	30
Job Accounting	31
XPS	32
PDF	32
PostScript	33
PCL	33
HTML	35
Image	36
Paper	36
Tray Configuration	36
Media Configuration	37
Universal Setup	37
Media Types	38
Network/Ports	38
Network Overview	38
Wireless	39
Ethernet	42
TCP/IP	43
SNMP	44
IPSec	45
802.1x	47
LPD Configuration	47
HTTP/FTP Settings	47
USB	48
ThinPrint	49
Google Cloud Print	49
Wi-Fi Direct	49
Reports	50
Menu Settings Page	50
Device	50
Print	50
Network	51
Help	51
Troubleshooting	51
Troubleshooting	51
Securing the printer	52
Locating the security slot	52
Erasing printer memory	52
Restoring factory default settings	52
Statement of Volatility	53
Maintaining the printer	54
Networking	54
Preparing to set up the printer on an Ethernet network	54
Preparing to set up the printer on a wireless network	54
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	55
Cleaning the printer	56
Ordering parts and supplies	57
Using genuine KONICA MINOLTA parts and supplies	57
Ordering a toner cartridge	57
Ordering an imaging unit	57
Checking the status of parts and supplies	57
Configuring supply notifications	57
Replacing parts and supplies	58
Replacing the toner cartridge	58
Replacing the imaging unit	60
Replacing the pick tires	62
Replacing the pick roller assembly	64
Moving the printer	68
Moving the printer to another location	68
Shipping the printer	69
Saving energy and paper	69
Configuring power save mode settings	69
Conserving supplies	70
Clearing jams	71
Avoiding jams	71
Identifying jam locations	72
Paper jam in the front door	73
Paper jam in the rear door	76
Paper jam in the standard bin	77
Paper jam in the duplex unit	78
Paper jam in trays	79
Paper jam in the multipurpose feeder	79
Troubleshooting	81
Network connection problems	81
Cannot open Embedded Web Server	81
Checking the printer connectivity	82
Paper feed problems	82
Envelope seals when printing	82
Collated printing does not work	83
Tray linking does not work	83
Paper frequently jams	84
Jammed pages are not reprinted	84
Printing problems	85
Slow printing	85
Print jobs do not print	86
Print quality is poor	87
Blank or white pages	87
Dark print	88
Fine lines are not printed correctly	90
Folded or wrinkled paper	91
Gray background	92
Horizontal light bands	94
Incorrect margins	94
Light print	95
Mottled print and dots	97
Paper curl	98
Print crooked or skewed	100
Repeating defects	100
Solid black pages	101
Text or images cut off	103
Toner easily rubs off	104
Vertical dark bands	105
Vertical dark lines or streaks	107
Vertical dark streaks with print missing	108
Vertical light bands	109
Vertical white lines	109
The printer is not responding	110
Adjusting toner darkness	111
Job prints from the wrong tray or on the wrong paper	111
Contacting customer support	112
Upgrading and migrating	113
Hardware	113
Available internal options	113
Accessing the controller board	113
Installing an optional card	114
Installing optional trays	115
Software	116
Supported operating systems	116
Installing the printer driver	117
Adding available options in the print driver	118
Firmware	119
Exporting or importing a configuration file	119
Updating firmware	119
Notices	120
Licensing notices	123
Noise emission levels	123
Waste from Electrical and Electronic Equipment (WEEE) directive	123
India E-Waste notice	124
Product disposal	124
Static sensitivity notice	124
Temperature information	124
Power consumption	124
Product power consumption	124
Sleep Mode	125
Hibernate Mode	125
Off mode	125
Total energy usage	126
Patent acknowledgment	126