Konica Minolta bizhub 42 bizhub 36/42 Fax Operations User Guide - Page 171
Troubleshooting for fax problems
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13.1 Cannot send faxes 13 13 Troubleshooting for fax problems This chapter provides solutions for some problems you encounter while using fax functions. If you encounter a problem which is not listed in this chapter or difficult to solve, please contact your service representative. 13.1 Cannot send faxes When a fax cannot be sent, try to correct problems by referring to the table below. If the fax still cannot be sent properly even after attempting to correct the problem, please contact your service representative. d Reference If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-5. (When printing the TX Result Report is enabled) For details on error messages, Refer to page 13-8. For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the [User's Guide Copy Operations] 13.1.1 Fax (G3) Problem The document is not scanned. The document is scanned at an angle. The fax received by the recipient is blurry. The fax received by the recipient is blank. Transmission is not possible. Cause Is the document is too thick, too thin or too small? Are the document guides fit the width of the document? Is the document correctly positioned? Is the Original Glass dirty? Is the text in the document written too faint? Is the telephone line correctly connected? Is there a problem with the recipient's fax machine? Was the document sent with the front side facing down (when the ADF is used)? Was the transmission procedure carried out correctly? Is the recipient's fax number correct? Were the address book destination and program destination registered correctly? Is the telephone line setting correct? Remedy Use the Original Glass to send the fax. Slide the document guides to fit the width of the document. Position the document correctly. Clean the Original Glass. Adjust the density when scanning the original. Is the telephone line disconnected? Check the telephone cord for connection and, if unplugged, plug it securely. Make a copy to check that this machine is operating correctly, and then, if the copy was printed correctly, have the recipient check the condition of their fax machine. Load the document to be faxed facing up. Check the transmission procedure and then resend the fax. There may be an error in registering the fax number when address book destination and program destination are used. Print the Speed Address List or Program List to check that the numbers are registered correctly. Correct if an error is found. Check that the dialing method setting selected from the [Comm. Settings] screen matches the telephone line being used. For details, refer to the [User's Guide Administrator Operations]. bizhub 42/36 13-2