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Lexmark 11N1000 User's Guide - Page 123

Print troubleshooting

UPC - 734646043731

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Print troubleshooting Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera Make sure photo size and paper size are set correctly The printer displays the Paper/Photo Size Error when your chosen photo size does not match the paper size that is set. This typically happens when you are trying to print from your PictBridge-enabled digital camera. You may have left the printer control panel Photo Size menu item setting at 8.5 x 11 in. or 5 x 7 in. size, but your camera has a print size of 4 x 6 in. or L. You need to make sure your chosen photo size on the printer is 4 x 6 in. or 10 x 15 cm, depending on the typically used photo size for your country or region. • Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly in the paper support. • If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on the PictBridge-enabled digital camera. • If your camera does not allow you to change the paper size setting, use the control panel to change the paper size to 4 x 6 in. (10 x 15 cm). 1 Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge port on the front of the printer. 2 Turn the camera on and choose your first photo using the camera control panel. 3 Wait for PictBridge Printing to appear on the display of the printer control panel. Note: If Paper/Photo Size Error appears, press to clear the error message. 4 Press . 5 Press or repeatedly until Photo Size appears. 6 Press . 7 Press or repeatedly until 4 x 6 in. or 10 x 15 cm appears. 8 Press . 9 Press or repeatedly until Paper Setup appears. 10 Press . 11 Press or repeatedly until Paper Size appears. 12 Press . 13 Press or repeatedly until 10 x 15 cm appears. 14 Press . 15 Press Start Color or Start Black. Improving print quality These are possible solutions. Try one or more of the following: Check paper • Use the appropriate paper for the document. If you are printing photos or other high-quality images, for best results use Lexmark photo papers. • Use a paper that is a heavier weight or bright white. 123

Section	Page
Contents	3
Finding more information	9
Finding information about the printer	9
Operating system notice	12
Setting up the printer	13
Checking the box contents	13
Understanding the parts of the printer	14
Getting the printer ready to fax	16
Choosing a fax connection	16
Using an RJ11 adapter	17
Connecting directly to a telephone wall jack	20
Connecting directly to a telephone wall jack in Germany	20
Connecting to a telephone	21
Connecting to an answering machine	22
Connecting to a computer with a modem	23
Using a digital phone service	25
Understanding the control panel	25
Using the control panel	25
Saving settings	28
Understanding the Settings menu	28
Installing another language control panel	30
Installing the printer software	30
Understanding the printer software	31
Turning printing voice notification on or off	33
Security Information	34
Loading paper and original documents	35
Loading paper	35
Using the automatic paper type sensor	35
Loading envelopes	35
Loading labels	36
Loading greeting cards, index cards, photo cards, and postcards	36
Loading transparencies	37
Loading iron-on transfers	37
Loading custom-size paper	37
Loading banner paper	37
Loading original documents into the Automatic Document Feeder (ADF)	38
Faxing using the control panel	40
Sending a fax using the control panel	40
Entering a fax number using the control panel	40
Sending a fax using the control panel	41
Sending a fax while listening to a call (On Hook Dial) using the control panel	41
Sending a broadcast fax at a scheduled time	42
Receiving a fax using the control panel	42
Receiving a fax automatically using the control panel	42
Setting a fax manual answer code using the control panel	43
Receiving a fax manually	43
Using Caller ID from the control panel	43
Receiving a fax with an answering machine using the control panel	44
Forwarding faxes using the control panel	44
Using the control panel Phonebook	45
Customizing fax settings using the control panel	46
Understanding the Fax menu	46
Setting up Quick Dial buttons using the control panel	47
Setting up a fax header using the control panel	47
Setting up a fax footer using the control panel	48
Blocking junk faxes using the control panel	49
Blocking unwanted changes to fax settings using the control panel	50
Setting up a dialing prefix using the control panel	50
Setting the distinctive ring using the control panel	51
Setting the number of rings before receiving a fax automatically using the control panel	51
Changing Caller ID pattern using the control panel	52
Printing fax activity reports using the control panel	52
Canceling a fax after a document is loaded using the control panel	52
Faxing using the computer	53
Sending a fax using the software	53
Receiving a fax using the computer	53
Receiving a fax automatically using the computer	53
Setting a fax manual answer code using the computer	54
Using Caller ID from the software	54
Receiving a fax with an answering machine using the computer	54
Forwarding faxes	55
Using the computer Phone Book	55
Customizing fax settings using the computer	56
Customizing settings using the Fax Setup Utility	56
Setting Auto Answer to on	57
Setting up Quick Dial buttons using the computer	58
Creating a fax cover page using the Productivity Studio	58
Blocking junk faxes	58
Using the Fax Solutions Software	59
Setting up a dialing prefix	60
Setting the distinctive ring	60
Setting the number of rings before receiving a fax automatically	60
Setting up Speed Dial	61
Setting up to fax while behind a PBX	61
Printing fax activity reports	62
Printing	63
Printing basic documents	63
Printing a document	63
Printing a Web page	63
Printing photos or images from a Web page	64
Printing multiple copies of a document	64
Printing on both sides of the paper	65
Collating copies	65
Printing multiple pages on one sheet (N-Up)	66
Pausing print jobs	66
Canceling print jobs	66
Printing specialty documents	66
Choosing compatible specialty paper types	66
Printing envelopes	67
Printing greeting cards, index cards, photo cards, and postcards	67
Printing a document as a poster	67
Printing an image as a poster	68
Printing a booklet	68
Assembling a booklet	69
Printing iron-on transfers	69
Printing on custom-size paper	69
Printing transparencies	70
Printing a banner	70
Watermark	70
Changing printer settings	70
Saving and deleting print settings	70
Resetting printer software to factory default settings	71
Resetting the printer to factory default settings	71
Copying	73
Making a copy	73
Adjusting copy quality	73
Making a copy lighter or darker	74
Copying multiple images on one page using the control panel	74
Collating copies using the control panel	74
Enlarging or reducing an image	75
Understanding the Copy menu	75
Canceling a copy after document is loaded	76
Scanning	77
Scanning using the control panel	77
Scanning a document	77
Understanding the Scan menu	77
Scanning to a computer over a network	78
Scanning using only the computer	78
Scanning a document using the computer	78
Scanning text for editing using the computer	78
Scanning images for editing	78
Creating a PDF from a scanned item	79
Customizing scan settings using the computer	79
Saving a scanned image on the computer	80
Changing the Productivity Studio scan settings	80
Adding a file to an e-mail message	80
Adding a new scanned image to an e-mail message	81
Scanning documents or images for e-mailing	81
Changing the Productivity Studio e-mail screen preferences	81
Canceling a scan job	82
Working with photos	83
Retrieving and managing photos	83
Inserting a flash drive	83
Connecting a PictBridge-enabled digital camera	84
Understanding the PictBridge menu	84
Transferring all photos from a CD or flash drive using the computer	86
Transferring selected photos from a CD or flash drive using the computer	86
Changing the Productivity Studio temporary files preferences	87
Changing the Productivity Studio searched folders preferences	87
Changing the Productivity Studio library preferences	87
Changing the Productivity Studio transfer settings	87
Editing photos	88
Cropping a photo	88
Rotating a photo	88
Changing the Resolution / Size of a photo	88
Applying One-Click Auto Fixes to a photo	88
Reducing the red-eye effect in a photo	89
Blurring/Sharpening a photo	89
Enhancing a photo	89
Changing the Hue / Saturation of a photo	89
Changing the Gamma Value of a photo or image	90
Despeckling a photo	90
Changing the Brightness / Contrast settings of a photo	90
Applying a color effect to a photo	90
Changing the Exposure setting of a photo	91
Removing wavy patterns from scanned photos, magazines, or newspapers	91
Printing photos	91
Printing photos from a CD or flash drive using the computer	91
Viewing / Printing photos from the Productivity Studio	92
Printing Photo Packages	92
Creating Photo Greeting Cards	92
Using a PictBridge-enabled digital camera to control printing photos	93
Creating and viewing a slideshow	94
Connecting the printer to a network	95
Networking overview	95
Finding your MAC address	95
Sharing a printer in a Windows environment	95
Finding a printer/print server located on remote subnets	96
Direct IP printing	96
Ping the printer	96
Maintaining the printer	98
Removing a used print cartridge	98
Installing print cartridges	99
Refilling print cartridges	101
Using genuine Lexmark print cartridges	101
Aligning print cartridges	101
Cleaning the print cartridge nozzles	101
Wiping the print cartridge nozzles and contacts	102
Preserving the print cartridges	103
Cleaning the scan lens and white roller	103
Cleaning the exterior of the printer	104
Ordering supplies	105
Ordering print cartridges	105
Ordering paper and other supplies	105
Troubleshooting	107
Setup Troubleshooting	107
Incorrect language appears on the display	107
Power button is not lit	107
Software does not install	108
Page does not print	109
Cannot print from digital camera using PictBridge	110
Solving printer communication problems	110
Understanding Warning levels	110
Removing and reinstalling the software	110
Enabling the USB port	111
Fax troubleshooting	111
Cannot send or receive a fax	111
Can send but not receive faxes	113
Can receive but not send faxes	114
Printer receives a blank fax	115
Received fax has poor print quality	116
Caller ID information is not displayed	116
Fax Error	116
Failed to Connect	117
Fax Mode Unsupported	117
Remote Fax Error	118
Phone Line Busy	118
Phone Line Error	119
Jams and misfeeds troubleshooting	120
Paper jam in the printer	120
Paper jam in the paper support	120
Paper jam in the Automatic Document Feeder (ADF)	120
Paper or specialty media misfeeds	121
Printer does not feed paper, envelopes, or specialty media	121
Banner paper jams	122
Paper continues to jam	122
Print troubleshooting	123
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera	123
Improving print quality	123
Poor text and graphic quality	124
Poor quality at the edges of the page	125
Print speed is slow	125
Partial document or photo prints	126
Photo smudges or scratches	126
Checking the print cartridges	126
Ink levels seem incorrect	127
Ink levels seem to go down too quickly	127
A blank or incorrect page prints	128
Characters on printout are missing or unexpected	128
Colors on printout are faded or differ from colors on the screen	128
Glossy photo paper or transparencies stick together	129
Page prints with different fonts	129
Print is too dark or smudged	129
Printed characters are improperly formed or are not aligned correctly	130
Printouts have alternating bands of light and dark print	130
Transparencies or photos contain white lines	130
Vertical straight lines are not smooth	131
White lines appear in graphics or solid black areas	131
Checking the printer status	132
Settings are not saved	132
Checking printer readiness	132
Checking the Spool Settings for banner printing	133
Resolving font problems	133
Printer is busy printing another job	134
Ready or Busy Printing is listed as the status	134
Printing a test page	134
Printing a test page using the control panel	135
Test page does not print	135
External print server is not working	136
Removing an external print server	136
Checking the port setting	136
Cable is not connected, is loose, or is damaged	137
Printer is plugged in but does not print	137
Printer is trying to print to File	137
Printer cannot communicate with computers over peer-to-peer network	138
Printer is not able to communicate with the computer	139
Problems when copying, scanning, or faxing	139
Wrong printer is attached	139
Updating the printer software	140
Bidirectional communication is not established	140
Experiencing poor quality or incorrect output	140
Ping the access point	141
Copy troubleshooting	141
Copier does not respond	141
Poor copy quality	142
Partial document or photo copies	143
Scan troubleshooting	143
Scanner does not respond	143
Scan was not successful	144
Scanning takes too long or freezes the computer	144
Poor scanned image quality	144
Partial document or photo scans	145
Cannot scan to a computer over a network	145
Error messages on the printer display	146
Alignment Error	146
Cannot Retrieve Application List	146
Cartridge Error (1102, 1203, 1204, or 120F)	146
Black Ink Low / Color Ink Low / Photo Ink Low	147
Clear Carrier Jam	147
Clear Paper Jam	148
Computer not connected	148
Cover Open	149
Document Load Error	149
Cartridges are in the wrong positions	149
Left Cartridge Error / Right Cartridge Error	149
Left Cartridge Incorrect / Right Cartridge Incorrect	150
Left Cartridge Missing / Right Cartridge Missing	150
Load Document	150
Memory Failure	151
PictBridge communications error	151
Scan Request Failed	151
Error messages on the computer screen	152
Clearing error messages	152
Left/Right Cartridge Missing	152
Communication not available	152
General Printing Problem	153
Ink Low	153
Out of Memory	153
Out of Paper	153
Fixing a printing failure	153
Paper Jam	154
Multiple All-In-Ones found	154
Notices	155
Product information	155
Edition notice	155
UNITED STATES GOVERNMENT RIGHTS	155
Trademarks	155
Conventions	156
Federal Communications Commission (FCC) compliance information statement	156
European Community (EC) directives conformity	157
Noise emission levels	157
Waste from Electrical and Electronic Equipment (WEEE) directive	157
Product disposal	157
Temperature information	157
Federal Communications Commission (FCC) compliance information statement	157
Notice to users of the Canadian telephone network	158
Notice to users of the New Zealand telephone network	159
South Africa telecommunications notice	159
Power consumption	159
Product power consumption	159
Off mode	160
Total energy usage	160
Statement of Limited Warranty	160
LEXMARK LICENSE AGREEMENTS	161