Lexmark 13L0180 Lexmark 4227 User's Guide - Page 124

Problem Conditions, Problems Indicated by Error Codes or Messages

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Problem Conditions Perform the steps listed for each condition to correct the problem. Problems Indicated by Error Codes or Messages Symptom 001 Paper Out 002 Paper Jam Probable Causes and Actions • End-of-form (EOF) condition. Action: Load forms or paper in the printer and press Start/ Stop. • Forms are loaded incorrectly. Action: Check that the forms are loaded correctly. For help, see "Loading Continuous Forms" on page 70. • Paper jam condition. Action: Turn off the printer and remove the jammed paper from the printer (see "Clearing Paper Jams" on page 117). • Forms used do not meet specifications. Action: Use forms that meet specifications. See "Paper Types and Sizes" beginning on page 55. • Ribbon guide is broken. Action: Change the ribbon cartridge. For help, see "Installing the Ribbon Cartridge" on page 4. Solving Printer Problems 118 Chapter 6: Solving Printer Problems

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Chapter 6: Solving Printer Problems
118
Solving Printer Problems
Problem Conditions
Perform the steps listed for each condition to correct the problem.
Problems Indicated by Error Codes or Messages
Symptom
Probable Causes and Actions
001 Paper Out
• End-of-form (EOF) condition.
Action:
Load forms or paper in the printer and press
Start/
Stop
.
•
Forms are loaded incorrectly.
Action:
Check that the forms are loaded correctly. For
help, see “Loading Continuous Forms” on page 70.
002 Paper Jam
• Paper jam condition.
Action:
Turn off the printer and remove the jammed paper
from the printer (see “Clearing Paper Jams” on page 117).
•
Forms used do not meet specifications.
Action:
Use forms that meet specifications. See “Paper
Types and Sizes” beginning on page 55.
•
Ribbon guide is broken.
Action:
Change the ribbon cartridge. For help, see
“Installing the Ribbon Cartridge” on page 4.