Lexmark 13L0180 Lexmark 4227 User's Guide - Page 127

Paper Feed Problems, Solving Printer Problems

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Solving Printer Problems Paper Feed Problems Symptom Probable Causes and Actions Paper does not feed. Paper is jammed. Paper is torn. • Obstruction in the printer. Tip: Even if the printer does not detect a paper jam, a piece of paper may remain in the printer, or adhesive tape or glue stuck to the platen may prevent the paper from feeding properly. • Pinfeed holes are not aligned. Action: Align the pinfeed holes of the forms with the tractor pins. • Forms tractor doors are not closed properly or the tractor locking levers are not locked properly. Action: Check that the forms tractor doors are properly closed and that the tractor locking levers are properly locked. • Ribbon cartridge is not set correctly. Action: Reset the ribbon cartridge correctly. For help, see "Installing the Ribbon Cartridge" on page 4. • AutoGap is set incorrectly. Action: Adjust AutoGap (see page 42). • Top of the form is curled up or folded. Action: Straighten or use new forms. • Forms have debris in the pinfeed holes. Action: Use forms with no debris in the pinfeed holes. • Pinfeed holes of multi-part forms do not align with each other. Action: Avoid using such multi-part forms. Chapter 6: Solving Printer Problems 121

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121
Chapter 6: Solving Printer Problems
Solving Printer Problems
Paper Feed Problems
Symptom
Probable Causes and Actions
Paper does not feed.
Paper is jammed.
Paper is torn.
•
Obstruction in the printer.
Tip:
Even if the printer does not detect a paper jam, a
piece of paper may remain in the printer, or adhesive tape
or glue stuck to the platen may prevent the paper from
feeding properly.
•
Pinfeed holes are not aligned.
Action:
Align the pinfeed holes of the forms with the
tractor pins.
•
Forms tractor doors are not closed properly or the tractor
locking levers are not locked properly.
Action:
Check that the forms tractor doors are properly
closed and that the tractor locking levers are properly
locked.
•
Ribbon cartridge is not set correctly.
Action:
Reset the ribbon cartridge correctly. For help, see
“Installing the Ribbon Cartridge” on page 4.
•
AutoGap is set incorrectly.
Action:
Adjust AutoGap (see page 42).
•
Top of the form is curled up or folded.
Action:
Straighten or use new forms.
•
Forms have debris in the pinfeed holes.
Action:
Use forms with no debris in the pinfeed holes.
•
Pinfeed holes of multi-part forms do not align with each
other.
Action:
Avoid using such multi-part forms.