Marantz SR5002 SR4002_Rear_Panel_Drawing - Page 53

Troubleshooting

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ENGLISH TROUBLESHOOTING In case of trouble, check the following before calling for service: 1. Are the connections made properly ? 2. Are you operating the unit properly following the user's guide ? 3. Are the power amplifiers and speaker working properly ? If the unit does not operate properly, check items shown in the following table. If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz authorized dealer or the Marantz Service Center in your country. SYMPTOM CAUSE REMEDY This unit cannot be turned up. The power plug is not connected. Connect the power plug to the outlet. No sound and picture are output Mute is on. even when power is on. The input cable is not connected correctly. Cancel mute using the remote controller. See the connection diagram and connect the cables correctly. The master volume control is turned all Adjust the master volume. the way down. The SOURCE position is wrong. Select correct position. No speaker output. The headphones are connected to the Disconnect the headphones. (Speakers will not output headphone jack. sound when headphones are connected.) Incorrect Audio or Video for selected source. Input cable connected incorrectly. Connect the cable correctly by referring to the connection diagram. Incorrect Audio from a channel. Speaker cable connected incorrectly. Connect the cable correctly by referring to the connection diagram. No Audio output from the center The center speaker cable connection is Connect the cable correctly. channel speaker. incomplete. STEREO has been selected for Surround When STEREO is selected for Surround mode, no mode. sound will be output from the center speaker. Set another Surround mode. Center = NONE has been selected in Make the correct setting. SETUP mode. No Audio output from the surround speakers. The surround speaker cable connection Connect the cable correctly. is incomplete. STEREO has been selected for Surround When STEREO has been selected for Surround mode. mode, no sound will be output from the surround speaker. Set another Surround mode. Surround = NONE has been selected in Make the correct setting. SETUP mode. No Audio output from the surround back speakers. The surround back speaker cable Connect the cable correctly. connection is incomplete. Surround mode is not EX/ES mode. Set surround mode EX/ES. Surround back = NONE has been selected Make the correct setting. in SPEAKERS SIZE SETUP SYMPTOM CAUSE REMEDY Can not select EX/ES mode. Surround center= NONE has been Make the correct setting. selected in SPEAKERS SIZE SETUP Input signal is incompatible. Use 5.1channel source. Can not select Pro Logic IIx Input signal is incompatible. mode. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Can not select Neo:6 mode. Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. Can not select CSII mode. Input signal is incompatible. Use 2 channel Dolby Digital input signal, PCM input signal or analog input signal. No output to Sub Woofer Out. Sub-woofer = NONE has been selected in Select Sub-woofer = YES. SETUP mode. Noise is produced during DTS- Analog has been selected for input. encoded CD or laser disc play. Be sure to perform digital connection, select digital input, then play. A specific channel does not produce output. Nothing recorded on source. Check the encoded channel on the source side. FM or AM reception fails. Antenna connection is incomplete. Correctly connect the indoor FM and AM antennas to FM and AM antenna outlets. Noise is heard during AM reception. Reception is affected by other electrical Try changing location where the AM indoor antenna fields. is set up. Noise is heard during FM reception. The radio waves from the broadcasting Install an FM outdoor antenna. station are weak. Cannot get programmed station Preset data has been erased. when the PRESET button is pressed. Disconnecting power plug for long periods of time will erase preset data. If that happens, input the preset data again. Control with the remote controller fails. Batteries are consumed. Replace all the batteries with new ones. Remote controller's function-key setting Select different position from which equipment will is wrong. be controlled. The distance between this unit and the Move closer to this unit. remote commander is too far. Something is blocking this unit and the Remove offending object. remote commander. MRAC is not working. Headphones are connected. Disconnect the headphones. MRAC is going to CANCEL mode automatically. Are the speakers set to OFF? Set SPK A or SPK B to ON. 50

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50
ENGLISH
TROUBLESHOOTING
In case of trouble, check the following before calling for service:
1.
Are the connections made properly ?
2.
Are you operating the unit properly following the user’s guide ?
3.
Are the power amplifiers and speaker working properly ?
If the unit does not operate properly, check items shown in the following table.
If your trouble cannot be recovered with the remedy actions listed in the following table, malfunction of the
internal circuitry is suspected; immediately unplug the power cable and contact your dealer, nearest Marantz
authorized dealer or the Marantz Service Center in your country.
SYMPTOM
CAUSE
REMEDY
This unit cannot be turned up.
The power plug is not connected.
Connect the power plug to the outlet.
No sound and picture are output
even when power is on.
Mute is on.
Cancel mute using the remote controller.
The input cable is not connected correctly.
See the connection diagram and connect the cables
correctly.
The master volume control is turned all
the way down.
Adjust the master volume.
The SOURCE position is wrong.
Select correct position.
No speaker output.
The headphones are connected to the
headphone jack.
Disconnect the headphones. (Speakers will not output
sound when headphones are connected.)
Incorrect Audio or Video for
selected source.
Input cable connected incorrectly.
Connect the cable correctly by referring to the
connection diagram.
Incorrect Audio from a channel.
Speaker cable connected incorrectly.
Connect the cable correctly by referring to the
connection diagram.
No Audio output from the center
channel speaker.
The center speaker cable connection is
incomplete.
Connect the cable correctly.
STEREO has been selected for Surround
mode.
When STEREO is selected for Surround mode, no
sound will be output from the center speaker. Set
another Surround mode.
Center = NONE has been selected in
SETUP mode.
Make the correct setting.
No Audio output from the
surround speakers.
The surround speaker cable connection
is incomplete.
Connect the cable correctly.
STEREO has been selected for Surround
mode.
When STEREO has been selected for Surround
mode, no sound will be output from the surround
speaker. Set another Surround mode.
Surround = NONE has been selected in
SETUP mode.
Make the correct setting.
No Audio output from the
surround back speakers.
The surround back speaker cable
connection is incomplete.
Connect the cable correctly.
Surround mode is not EX/ES mode.
Set surround mode EX/ES.
Surround back = NONE has been selected
in SPEAKERS SIZE SETUP
Make the correct setting.
SYMPTOM
CAUSE
REMEDY
Can not select EX/ES mode.
Surround center= NONE has been
selected in SPEAKERS SIZE SETUP
Make the correct setting.
Input signal is incompatible.
Use 5.1channel source.
Can not select Pro Logic
II
x
mode.
Input signal is incompatible.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Can not select Neo:6 mode.
Input signal is incompatible.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
Can not select CS
II
mode.
Input signal is incompatible.
Use 2 channel Dolby Digital input signal, PCM input
signal or analog input signal.
No output to Sub Woofer Out.
Sub-woofer = NONE has been selected in
SETUP mode.
Select Sub-woofer = YES.
Noise is produced during DTS-
encoded CD or laser disc play.
Analog has been selected for input.
Be sure to perform digital connection, select digital
input, then play.
A specific channel does not
produce output.
Nothing recorded on source.
Check the encoded channel on the source side.
FM or AM reception fails.
Antenna connection is incomplete.
Correctly connect the indoor FM and AM antennas to
FM and AM antenna outlets.
Noise is heard during AM
reception.
Reception is affected by other electrical
fields.
Try changing location where the AM indoor antenna
is set up.
Noise is heard during FM
reception.
The radio waves from the broadcasting
station are weak.
Install an FM outdoor antenna.
Cannot get programmed station
when the PRESET button is
pressed.
Preset data has been erased.
Disconnecting power plug for long periods of time will
erase preset data. If that happens, input the preset
data again.
Control with the remote
controller fails.
Batteries are consumed.
Replace all the batteries with new ones.
Remote controller’s function-key setting
is wrong.
Select different position from which equipment will
be controlled.
The distance between this unit and the
remote commander is too far.
Move closer to this unit.
Something is blocking this unit and the
remote commander.
Remove offending object.
MRAC is not working.
Headphones are connected.
Disconnect the headphones.
MRAC is going to CANCEL
mode automatically.
Are the speakers set to OFF?
Set SPK A or SPK B to ON.