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Troubleshooting, General Troubleshooting Information

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7 Troubleshooting This chapter provides troubleshooting tips, problems, and solutions related to Nokia IP1200 Series Security Platform installations. For information about how to reinstall the Nokia IPSO operating system onto your appliance, see Chapter 6, "Using the Boot Manager." General Troubleshooting Information The information in this section relates to problems you might encounter during the IP1200 Series installation. Appliance Not Receiving Power Problem Power cord is not properly plugged in. Solution Check cord. Make sure it is properly seated at both ends. Problem Power supply not providing power. Solution Check power source. If the source has no power, take appropriate action such as inserting a new fuse or resetting circuit breaker. Unable to Log In to the Console Port-No Error Message Two laptop computers (using terminal emulation programs) or terminals should be able to communicate back to back in the same way that the terminal Nokia IP1200 Series Security Platform Installation Guide 111

Section	Page
Title Page	1
Contact Information	3
Contents	5
Figures	11
Tables	13
About this Guide	15
In This Guide	15
Conventions This Guide Uses	16
Notices	16
Text Conventions	17
Related Documentation	18
1 Overview	19
About the Nokia IP1200 Series Security Platform	19
Managing the Nokia IP1200 Series Security Platform	21
Nokia IP1200 Series Security Platform Overview	23
Ethernet Management Ports	24
PMC Expansion Slots	24
Console Port	26
Serial (AUX) Port	27
System Status LEDs	28
Hard Disk Drives	29
Disk Mirroring	29
Hard-Disk Drive Hot Swap Feature	30
Hard-Disk Drive LEDs	30
Power Supplies and Fan Unit	32
Power Supplies	33
Fan Unit	35
Site Requirements, Warnings, and Cautions	36
Software Requirements	37
2 Performing the Initial Configuration	39
Using a Console Connection	40
Connecting Power and Turning the Power On	42
Performing the Initial Configuration	44
Connecting Network Interfaces	46
Using Nokia Network Voyager to Manage Your Security Platform	47
Accessing Nokia Network Voyager Reference Information	48
Nokia Network Voyager Reference Guide	49
Nokia Network Voyager Inline Help	49
Using Nokia Network Voyager to Monitor a Nokia IP1200 Series Security Platform	50
Using the CommandLine Interface to Manage Your Security Platform	50
Using Nokia Horizon Manager	51
3 Installing the Nokia IP1200 Series Security Platform	53
Rack Mounting the Security Platform	53
Before You Begin	54
4 Installing and Replacing Network Interface Cards	61
Removing, Installing, and Replacing NICs	62
Before You Begin	63
Configuring and Activating Interfaces	70
Monitoring Network Interface Cards	71
5 Connecting PMC Network Interface Cards	73
Four-Port and Dual-Port 10/100 Ethernet NICs	75
10/100 Ethernet NIC Features	75
Ethernet NIC Connectors and Cables	77
Dual-Port Fiber-Optic Gigabit Ethernet NIC	78
Fiber-Optic Gigabit Ethernet NIC Features	79
Fiber-Optic Gigabit Ethernet NIC Connectors and Cables	80
Dual-Port Copper Gigabit Ethernet NIC	80
Performance Considerations	80
Copper Gigabit Ethernet NIC Features	81
Dual-Port Copper Gigabit Ethernet NIC Connectors and Cables	82
Single-Port ISDN S/T NIC	85
Single-Port ISDN S/T NIC Features	86
ISDN NIC Connectors and Cables	86
Single-Port V.35 or X.21 NIC	87
Single-Port V.35 or X.21 NIC Features	88
V.35 and X.21 NIC Connectors and Cables	89
Single-Port T1 NIC	91
Connectors and Cables	93
Single-Port E1 NIC	95
Connectors and Cables	96
6 Using the Boot Manager	99
Variables	100
Viewing the Variables and Other System Parameters	101
printenv	101
sysinfo	102
ls	103
Setting the Variables	103
setenv	103
unsetenv	104
setdefaults	104
setalias	105
unsetalias	105
Other commands	106
halt	106
help	106
Booting the System	106
Using the Boot Manager to Install Nokia IPSO	107
Protecting the Boot Manager with a Password	108
Installing the Boot Manager	109
Upgrading the Boot Manager	109
7 Troubleshooting	111
General Troubleshooting Information	111
8 Installing and Replacing Other Components	119
Replacing a Hard Disk Drive	120
Disk Mirroring	120
Hard Disk Drive Hot Swap Feature	121
Before You Begin	122
Removing and Replacing a Hard Disk Drive	122
Replacing or Upgrading Memory	128
Before You Begin	130
Installing a Nokia Encryption Accelerator Card	134
Before You Begin	135
Configuring Software to Use Hardware Acceleration	139
Installing a Fan Unit	140
Before You Begin	140
Installing or Replacing a Power Supply	141
Before You Begin	143
Monitoring the Nokia IP1200 Series Security Platform Power Supply	144
A Technical Specifications	145
Space Requirements	146
B Compliance Information	147
Declaration of Conformity	148
Compliance Statements	150
FCC Notice (US)	151
Equipment Attachment Regulations (Canada)	152
Index	153
Numerics	153
A	153
B	153
C	153
D	154
E	154
F	154
G	154
H	154
I	155
L	155
M	155
N	155
O	155
P	155
R	155
S	156
T	156
U	156
V	156
W	156