Nokia IP1260 Installation Guide - Page 116

Do Not See Interfaces that Should be Present, Common Ethernet Problems-Connectivity with Attached,

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7 Troubleshooting Problem NIC is not installed correctly. Solution Remove the card and reinstall it. Ensure that you can tighten the retaining screws on both sides of the NIC. Do Not See Interfaces that Should be Present Problem Local IP1200 Series ports do not appear. Solution Your NIC might be defective. Contact the appropriate Nokia customer support site as listed in "Nokia Contact Information" on page 3. Note The problem could be with the I/O slot. Try installing the NIC in another slot. Common Ethernet Problems-Connectivity with Attached Device Problem No link light. Solution You might have used the wrong cable. Use a crossover cable between the IP1200 Series and a host, and a straight-through cable between an appliance and a hub. Problem Solid activity LED. Solution You might have set the wrong speed. Verify that the speeds match on each end of the Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps). Problem Port not enabled. Solution Verify from the Interface page in Nokia Network Voyager that the interface port is configured as active. 116 Nokia IP1200 Series Security Platform Installation Guide

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7
Troubleshooting
116
Nokia IP1200 Series Security Platform Installation Guide
Problem
NIC is not installed correctly.
Solution
Remove the card and reinstall it. Ensure that you can tighten the
retaining screws on both sides of the NIC.
Do Not See Interfaces that Should be Present
Problem
Local IP1200 Series ports do not appear.
Solution
Your NIC might be defective. Contact the appropriate Nokia
customer support site as listed in
“Nokia Contact Information”
on page 3.
Note
The problem could be with the I/O slot. Try installing the NIC in another
slot.
Common Ethernet Problems—Connectivity with Attached
Device
Problem
No link light.
Solution
You might have used the wrong cable. Use a crossover cable
between the IP1200 Series and a host, and a straight-through cable between an
appliance and a hub.
Problem
Solid activity LED.
Solution
You might have set the wrong speed. Verify that the speeds match
on each end of the Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps).
Problem
Port not enabled.
Solution
Verify from the Interface page in Nokia Network Voyager that the
interface port is configured as active.