Nokia IP1260 Installation Guide - Page 112

Login Prompt Appears, But Password Not Accepted, Problem, Solution

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7 Troubleshooting communicates with the IP1200 Series. If this is not possible by using your laptop computer or terminal, the problem is with the terminal or cable and not with the appliance. Problem No console connection to the IP1200 Series. Solution For information about how to create a console connection, see "To connect to the console" on page 40. Problem Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "To connect to the console" on page 40. Problem Wrong terminal settings. Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps. Problem Terminal set for flow control. Solution The IP1200 Series does not use flow control. The terminal should be set for no flow control. Problem Defective IP1200 Series or file system. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Login Prompt Appears, But Password Not Accepted Problem Database is corrupt. Solution Return to default settings as described in "To reset the default database settings" on page 114, or contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. 112 Nokia IP1200 Series Security Platform Installation Guide

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7
Troubleshooting
112
Nokia IP1200 Series Security Platform Installation Guide
communicates with the IP1200 Series. If this is not possible by using your
laptop computer or terminal, the problem is with the terminal or cable and not
with the appliance.
Problem
No console connection to the IP1200 Series.
Solution
For information about how to create a console connection, see
“To connect to the console”
on page 40.
Problem
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout
information, see
“To connect to the console”
on page 40.
Problem
Wrong terminal settings.
Solution
Verify terminal settings: 8 data bits, 1 stop bit, no parity,
9600 bps.
Problem
Terminal set for flow control.
Solution
The IP1200 Series does not use flow control. The terminal should
be set for no flow control.
Problem
Defective IP1200 Series or file system.
Solution
Contact the Nokia customer support site listed in
“Nokia Contact
Information”
on page 3.
Login Prompt Appears, But Password Not Accepted
Problem
Database is corrupt.
Solution
Return to default settings as described in
“To reset the default
database settings”
on page 114, or contact the Nokia customer support site
listed in
“Nokia Contact Information”
on page 3.