Panasonic KXFPG378 KXFPG378 User Guide - Page 110

KX-FPG378 KX-FPG379 Proof of Purchase Panasonic FAX ADVANTAGE PROGRAM Free peace of mind, direct from Panasonic NO EXTRA COST FAX ADVANTAGE PROGRAM I 6-month limited warranty1: parts, labor, and toll-free help line2 I Free replacement3 and repair program The Panasonic Fax Advantage Consumer Service Program. If our 1-800-HELP-FAX technicians determine that your unit Panasonic knows that if your fax machine is not up and running, may be an "out-of-box failure"5, we will attempt to provide you neither is your business. That's why we created the Panasonic with a factory-new replacement unit6. You must ship a copy of Fax Advantage Program. Included at no extra cost with the your receipt with your original unit to verify that you purchased purchase of a new and unused Panasonic Fax Machine (along the unit within 10 days prior to your 1-800-HELP-FAX call. with included handset), the Fax Advantage Program can provide Requirements: a free replacement unit3 if your original unit is in need of repair. You must give our technicians a valid credit card number Here's how it works: (Discover, VISA, Master Card, or American Express/Optima). 1. If you have a problem with your fax that you purchased new Product that is not returned to Panasonic by 10 business days and unused while it is covered by the period of limited after shipment of the replacement product will be charged to warranty1, call our toll-free help-line at 1-800-HELP-FAX2. your credit card account at Panasonic's Suggested Retail Price 2. Talk to one of our technical experts to diagnose your problem (see dealer for details). If your original unit is not eligible for over the phone. warranty service, your card will be charged for the non-warranty 3. If repairs are necessary and you are entitled to service under repair of the unit at Panasonic's current rate for parts and labor the terms and conditions of the limited warranty4, we will send and for any shipping charges associated with this program. If a refurbished replacement unit to you by Ground service you do not wish to pay out-of-warranty repair costs, you will be delivery. The shipping method is upgradable for an extra responsible for returning the replacement unit to Panasonic and charge. for paying all shipping charges associated with this program A second option available under our limited warranty is to mail-in including the delivery of the replacement product to you, or carry-in your fax to one of our Regional Service centers, where shipment of the problem unit to Panasonic, shipment of the the unit will be repaired and returned to you. replacement unit back to Panasonic and the return of your Instructions: original unit back to you. Credit status will be verified prior to If you choose to receive a replacement unit under the Fax sending the replacement product. Advantage Program, Panasonic will provide a replacement unit 1. See dealer for limited warranty details. which will be completely refurbished, quality-tested by Panasonic 2. After the fax advantage program, contact our Continued Services technicians and individually hand-inspected before it is shipped to Technical Support Line at 1-900-FAX-HELP (1-900-329-4357), for fee you. You will keep the replacement unit and send the original unit to based technical support. us in the replacement unit's box. Contact the shipper who will pick 3. Replacement unit is refurbished. up the unit at no charge to you, should it be determined that you 4. Replacement program is only available in the 50 United are entitled to warranty service. A proof-of-purchase must be States, is subject to termination at any time without included with the returned product. Any unit that is replaced by advance notice, and does not cover optional accessories. Panasonic and not shipped with proper proof-of-purchase by you 5. "Out-of-box failure" is an inoperable unit that was purchased will be subject to a minimum $100.00 charge. The original unit must no more than 10 days prior to your 1-800-HELP-FAX call, be properly packaged in the same manner as the replacement unit, and would otherwise qualify for warranty service under the utilizing the packing materials provided. Damage due to improper or terms and conditions of the limited warranty. inadequate packing will be charged to you as an out-of-warranty 6. Panasonic reserves the right to send a refurbished unit. cost. Panasonic Consumer Electronics Company, Division of Panasonic Corporation of North America One Panasonic Way, Secaucus, New Jersey 07094 Panasonic Puerto Rico, Inc. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5, Carolina, Puerto Rico 00985 PFQPFXQ21X3281Z3A8ZACMC12M0142D0H4D0 H0