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Panasonic KXFPG378 KXFPG378 User Guide - Page 85

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General

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10. Help Troubleshooting 10.3 When a function does not work, check here 10.3.1 Initial settings Problem I cannot hear a dial tone. I cannot make calls. The unit does not work. The unit does not ring. 10.3.2 General Cause & Solution L If you used a splitter to connect the unit, remove the splitter and connect the unit to the wall jack directly. If the unit operates properly, check the splitter. L Disconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. L The power cord or telephone line cord is not connected. Check the connections. L If you connected the fax machine through a computer modem, connect the fax machine directly to a telephone line jack. L The dialing mode setting may be wrong. Change the setting (feature #13 on page 70, or page 76). L Check the battery is installed correctly (page 17). L Check the connections (page 19). L Fully charge the battery (page 20). L The ringer volume is turned OFF. Adjust it (page 27, 28). Problem The unit displays "CHECK PAPER" even though paper is inserted. The other party complains they only hear a fax tone and cannot talk. The {REDIAL/PAUSE} button does not function properly. The receiving mode does not function properly. During programming, I cannot enter the code or ID number. Cause & Solution L The paper is inserted halfway. Insert it correctly (page 91) and press {START} to clear the message. L FAX ONLY mode is set. Tell the other party the number is only used for faxes. L Change the receiving mode to TEL mode (page 51) or TAM/FAX mode (page 52). L If you use a Distinctive Ring service, make sure you have set the same ring pattern assigned by the telephone company (page 55). L If this button is pressed during dialing, a pause will be inserted. If pressed immediately after a dial tone is obtained, the last number dialed will be redialed. L The Distinctive Ring is set (feature #31 on page 71). L All or part of the number is the same as another code or ID. Change the number: - remote operation ID (code): feature #11 on page 69, or page 77, - fax activation code: feature #41 on page 72, For Fax Advantage assistance, call 1-800-435-7329. 83

Section	Page
Cover	1
Location of Controls	2
Location of Controls	2
Location of controls	3
Important Information	5
Safety Instructions	5
Important safety instructions	5
For Best Performance	7
For best performance	7
Table of Contents	8
Introduction and Installation	10
Accessories	10
1.2 Accessory information	11
Finding the Controls	11
1.3 Description of base unit buttons	11
1.4 Description of handset buttons	12
1.5 Overview	14
Installation (Base Unit)	15
1.6 Ink film	15
1.7 Paper tray	17
1.8 Recording paper	18
Installation (Handset)	18
1.9 Battery installation	19
1.10 Battery replacement	19
1.11 Belt clip	20
1.12 Headset (optional)	20
Preparation	21
Connections and Setup	21
2.1 Connections	21
2.2 Battery charge	22
2.3 Selecting the way to use your fax machine	23
2.4 Case 1: TAM/FAX (Telephone Answering Machine/Fax)	24
2.5 Case 2: Distinctive Ring (1 phone line with 2 or more phone numbers)	25
2.6 Case 3: TEL ONLY	26
2.7 Case 4: FAX ONLY	28
Help Button	29
2.8 Base unit help function	29
Volume	29
2.9 Adjusting handset volume	29
2.10 Adjusting base unit volume	30
Initial Programming	31
2.11 Date and time	31
2.12 Your logo	32
2.13 Your fax number	33
Telephone	34
Making and Answering Calls	34
3.1 Making phone calls	34
3.2 Answering phone calls	36
Automatic Dialing	36
3.3 Storing names and telephone numbers into the phone book	37
3.4 Making a phone call using the phone book	38
3.5 Editing a stored item	39
3.6 Erasing a stored item	40
3.7 Copying phone book items from the base unit to the handset	40
Caller ID	41
3.8 Caller ID service	41
3.9 Viewing and calling back using caller information	42
3.10 Caller ID number auto edit feature	44
3.11 Erasing caller information	45
3.12 Storing caller information into the phone book	46
Other Features	47
3.13 Intercom	47
3.14 Transferring a call	47
Fax	49
Sending Faxes	49
4.1 Sending a fax manually	49
4.2 Documents you can send	50
4.3 Sending a fax using the phone book	51
4.4 Broadcast transmission	51
Receiving Faxes	53
4.5 Receiving a fax manually – Auto answer OFF	53
4.6 Receiving a fax automatically – Auto answer ON	54
4.7 Junk fax prohibitor (preventing fax reception from undesired callers)	56
Distinctive Ring	57
Distinctive Ring	57
5.1 Distinctive Ring service from your phone company	57
5.2 Using two or more phone numbers on a single telephone line	57
5.3 Using three or more phone numbers on a single telephone line	57
5.4 Programming the ring pattern assigned for fax	58
Copy	59
Copying	59
6.1 Making a copy	59
Answering Machine	61
Greeting	61
7.1 Recording your greeting message	61
Incoming Messages	62
7.2 Listening to recorded messages using the base unit	62
7.3 Listening to recorded messages using the handset (Remote operation)	63
Memo Message	64
7.4 Leaving a message for others or yourself	64
Remote Operation	65
7.5 Operating from a remote location	65
Option	67
7.6 Transferring recorded messages to another telephone	67
Programmable Features	69
Features (Base Unit)	69
8.1 Base unit programming	69
8.2 Direct command chart for base unit	69
8.3 Basic features	71
8.4 Advanced features	72
Features (Handset)	76
8.5 Handset programming	76
8.6 Direct command chart for handset	76
8.7 Programming features	78
Option	80
Handset Registration	80
9.1 Re-registering the handset	80
Help	81
Error Messages	81
10.1 Error messages – Reports	81
10.2 Error messages – Display	81
Troubleshooting	85
10.3 When a function does not work, check here	85
Jams	91
10.4 Recording paper jams	91
10.5 Document jams – sending	93
Cleaning	94
10.6 Document feeder/scanner glass cleaning	94
10.7 Thermal head cleaning	95
General Information	97
Printed Reports	97
11.1 Reference lists and reports (Base unit only)	97
Specifications	98
11.2 Technical data about this product	98
FCC and Other Information	100
11.3 FCC and Other Information	100
Limited Warranty	102
11.4 Limited Warranty	102
Customer Services	104

Match case Limit results 1 per page

10. Help

For Fax Advantage assistance, call 1-800-435-7329.

10.3 When a function does not work, check here

10.3.1 Initial settings

10.3.2 General

Problem

Cause & Solution

I cannot hear a dial tone.

If you used a splitter to connect the unit, remove the splitter and

connect the unit to the wall jack directly. If the unit operates

properly, check the splitter.

Disconnect the unit from the telephone line and connect a known

working telephone. If the working telephone operates properly,

contact our service personnel to have the unit repaired. If the

working telephone does not operate properly, contact your

telephone company.

The power cord or telephone line cord is not connected. Check the

connections.

If you connected the fax machine through a computer modem,

connect the fax machine directly to a telephone line jack.

I cannot make calls.

The dialing mode setting may be wrong. Change the setting

(feature #13 on page 70, or page 76).

The unit does not work.

Check the battery is installed correctly (page 17).

Check the connections (page 19).

Fully charge the battery (page 20).

The unit does not ring.

The ringer volume is turned OFF. Adjust it (page 27, 28).

Problem

Cause & Solution

The unit displays

“

CHECK

PAPER

”

even though

paper is inserted.

The paper is inserted halfway. Insert it correctly (page 91) and

press

{

START

}

to clear the message.

The other party complains

they only hear a fax tone

and cannot talk.

FAX ONLY mode is set. Tell the other party the number is only used

for faxes.

Change the receiving mode to TEL mode (page 51) or TAM/FAX

mode (page 52).

If you use a Distinctive Ring service, make sure you have set the

same ring pattern assigned by the telephone company (page 55).

The

{

REDIAL/PAUSE

}

button does not function

properly.

If this button is pressed during dialing, a pause will be inserted. If

pressed immediately after a dial tone is obtained, the last number

dialed will be redialed.

The receiving mode does

not function properly.

The Distinctive Ring is set (feature #31 on page 71).

During programming, I

cannot enter the code or

ID number.

All or part of the number is the same as another code or ID.

Change the number:

–

remote operation ID (code): feature #11 on page 69, or page

77,

–

fax activation code: feature #41 on page 72,

Panasonic KXFPG378 KXFPG378 User Guide - Page 85

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General

Page 85 highlights

Troubleshooting, 10.3 When a function does not work, check here, 3.1 Initial settings, 3.2 General