Philips DVD765SA User manual - Page 54

54 Limited Warranty (cont'd) EXCHANGE INSTRUCTIONS To exchange your product with Philips (per the warranty conditions stated previously), remember: • If you exchange the product within 90 days of the original purchase, there is no cost to you.* • If you exchange the product more than 90 days after but less than one year after the day of original purchase, contact Philips at 1-800-531-0039 to determine the preset cost for exchange. • If you do not have your original sales receipt, or if you have any questions, call Philips at 1-800-531-0039. To obtain a replacement product from Philips: 1. Contact Philips at 1-800-531-0039 to determine the cost for exchange. 2. Complete the Exchange Form below. 3. Pack the product and its accessories in the original box or a suitable alternative.You will receive replacement accessories with your replacement product. For packing details, call Philips at 1-800-531-0039. 4. Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment amount into an envelope. DO NOT SEND CASH. Do not staple or clip these items together. Label the envelope "Return Documents Enclosed." Place this envelope in the box with the product. 5. Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight prepaid, to: Philips Exchange Program Suite A 406 North Irish Street Greeneville,TN 37745 ATTENTION: DVD EXCHANGE A replacement will be sent to you via UPS within 48 business hours of Philips' receipt of the product. *When it is necessary for you to ship the product to Philips for exchange, you will pay the shipping costs for shipment to Philips. Philips will pay the shipping costs when returning a product to you. EXCHANGE FORM Your Address (street address to which replacement should be delivered, no P.O. boxes allowed): Name: Street Address: Apt. #: City: State/Province: Zip Code/Postal Code: Phone (day): Phone (night): Exchange Fee: + Sales Tax: = Total: Method of Payment: (Check one. Please, no cash or CODs.) _____ Check/Money order Check/Money order No. American Express Visa Novus/Discover Mastercard Account number Expiration date Signature Detailed reason for return, use additional paper if necessary Model Number Serial Number Remember, the return box should include the following: • The product, • Completed Exchange Form and sales receipt, • Accessories supplied with the product, and • Payment, if applicable.