Ricoh 3300D User Guide - Page 38

Condition Possible cause Suggested solutions Pages print, but are blank. The toner cartridge is defective or out of toner. Redistribute the toner cartridge. See page 8.3. If necessary, replace the toner cartridge. See page 8.4. The file may have Check the file to ensure that it blank pages. does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. The illustrations print incorrectly in Adobe Illustrator. The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. The setting in the software application is wrong. Incompatibility between the PDF file and the Acrobat products. Select Download as Bitmap in the Advanced Options window of the graphic properties. Print the document again. Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. Note: It will take longer to print when you print a PDF file as an image. Solving print quality problems Dirt inside of the printer or improper paper loading may reduce print quality. See the table below to troubleshoot problems. Condition Light or faded print Toner spots Suggested solutions If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 8.3. If this does not improve print quality, install a new toner cartridge. • The paper may not meet paper specifications (for example, the paper is too moist or too rough). See page 5.3. • If the entire page is light, the print resolution setting is too light or toner save mode is on. Adjust the print resolution and toner save mode in the printer properties. See the Software Section. • A combination of faded or smeared defects may indicate that the printer needs cleaning. See page 8.1. • The surface of LSU may be dirty. Clean the LSU. See page 8.2. • The paper may not meet specifications (for example, the paper is too moist or too rough). See page 5.3. • The transfer roller or paper path may be dirty. See page 8.1. Dropouts If generally rounded, faded areas occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 5.3. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • The toner cartridge may be defective. See "Vertical repetitive defects" on the next column. • If these steps do not correct the problems, contact a service representative. 9.7