Ricoh 3300D User Guide - Page 41

Common PostScript problems, Common Macintosh problems, Condition, Possible cause, Suggested solutions

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Common PostScript problems The following situations are PostScript language specific and may occur when several printer languages are being used. Note • To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. Condition PostScript file can not be printed. Possible cause Suggested solutions The PostScript driver may not be installed correctly. • Print a configuration page and verify that the PostScript version is available for printing. • Install the PostScript driver; to installing the PS printer driver, see the Software Section. • If problem consists, contact a service representative. "Limit Check Error" message appears. The print job was too complex. You might need to reduce the complexity of the page. A PostScript error page prints. Print job may not be PostScript. Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the printer. When print a document in Macintosh with Acrobat Reader 6.0 or higher, colors print incorrectly. The resolution setting in the printer driver may not be matched with that in Acrobat Reader. Make sure that the resolution setting in your printer driver matches that in Acrobat Reader. Common Macintosh problems Condition The printer does not print PDF file correctly. Some parts of graphics, text, or illustrations are missing. The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2. Some letters are not displayed normally during the cover sheet printing. Suggested solutions Incompatibility between the PDF file and the Acrobat products: Printing the PDF file as an image may solve this problem. Turn on Print As Image from the Acrobat printing options. Note: It will take longer to print when you print a PDF file as an image. Update your Mac OS to OS 10.3.3 or higher. This problem is caused because Mac OS cannot find the font during the cover page printing. Alphanumeric characters, in the Billing Info field, are only allowed for printing on the cover page. Other characters will be broken on the printout. 9.10

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9
.10
<
Troubleshooting>
Common PostScript problems
The following situations are PostScript language specific and may occur
when several printer languages are being used.
Note
•
To receive a printed or screen displayed message when
PostScript errors occur, open the Print Options window and
click the desired selection next to the PostScript errors section.
Condition
Possible cause
Suggested solutions
PostScript file
can not be
printed.
The PostScript
driver may not
be installed
correctly.
•
Print a configuration page
and verify that the PostScript
version is available for
printing.
•
Install the PostScript driver;
to installing the PS printer
driver, see the Software
Section.
•
If problem consists, contact a
service representative.
“Limit Check
Error” message
appears.
The print job
was too
complex.
You might need to reduce the
complexity of the page.
A PostScript
error page
prints.
Print job may
not be
PostScript.
Make sure that the print job is a
PostScript job. Check to see
whether the software
application expected a setup or
PostScript header file to be sent
to the printer.
When print a
document in
Macintosh with
Acrobat Reader
6.0 or higher,
colors print
incorrectly.
The resolution
setting in the
printer driver
may not be
matched with
that in Acrobat
Reader.
Make sure that the resolution
setting in your printer driver
matches that in Acrobat
Reader.
Common Macintosh problems
Condition
Suggested solutions
The printer does not
print PDF file correctly.
Some parts of graphics,
text, or illustrations are
missing.
Incompatibility between the PDF file and
the Acrobat products:
Printing the PDF file as an image may
solve this problem. Turn on
Print As
Image
from the Acrobat printing options.
Note
: It will take longer to print when you
print a PDF file as an image.
The document has
printed, but the print job
has not disappeared
from the spooler in Mac
OS 10.3.2.
Update your Mac OS to OS 10.3.3 or
higher.
Some letters are not
displayed normally
during the cover sheet
printing.
This problem is caused because Mac OS
cannot find the font during the cover
page printing.
Alphanumeric characters, in the Billing
Info field, are only allowed for printing on
the cover page. Other characters will be
broken on the printout.