Sharp AR-M355U AR-M355 AR-M455 Operation Manual Suite - Page 234
Problem, Check, Solution or cause, Troubleshooting in the corresponding manuals. - usb driver
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TROUBLESHOOTING The following problems may not be due to a machine failure, so please check again before calling for service. In the event that service is required, turn off the machine main power switch and power switch, unplug the power plug from the outlet. Problems related to the printer function are described in this chapter. For troubleshooting related to general machine use, the copier function, document filing function or the network scanner function, please read "Troubleshooting" in the corresponding manuals. Problem Check Solution or cause Printer is on but data is Is the interface cable correctly connected? not received. Make sure the USB or parallel cable is correctly connected to the machine and your computer. For more information, consult your network administrator. Has the printer driver been installed correctly? Install the appropriate printer driver. (See the "SOFTWARE SETUP GUIDE (for printer)".) Is the printer driver correctly selected? / Has it Make sure that this printer is selected in the software been configured in the network (when using application software or use an appropriate utility to as a network printer)? check that the printer is registered on the network. For more information, consult your network administrator. Data is received but not Has the specified size and type of paper been Load paper, select another paper size or cancel printed. loaded? printing. Printer cannot be Has the printer driver been installed correctly? Install the appropriate printer driver. (See the selected from "SOFTWARE SETUP GUIDE (for printer)".) computer. The orientation of the Are the print orientation settings in the printer Correct the orientation in the printer driver. image is incorrect on driver correct? the print. The printed image is An incorrect ratio has been selected. cut off. Select a suitable ratio when printing. The edges of the There are margins around the edges of the Change the print area. printed image are paper where printing is not possible. Does the missing. image overlap those margins? Printer prints in reverse Has reverse page order been selected in the Cancel the reverse order printing in the application order. software application? software. Printer stops in the Has the tray full sensor activated and stopped Remove the paper from the exit tray. middle of a print job. printing because too many pages are in the exit tray? Is the tray out of paper? Load paper. (see page 2-2 of "Operation manual (for general information and copier operation)") Printing is not on Has paper selection been set to Automatic in Ensure that the desired paper is set in a paper tray of desired paper size. the printer driver? the printer and select "Auto Select" in the paper selection of the printer driver. Printer write error Is the timeout setting for the printer driver too Set a longer time in the timeout setting in the printer occurs when printing short? driver. from the parallel port. Password entry is Did you enter a password for the retention Password is needed when executing printing. If the requested. function? password is not known, printing cannot be executed. 6-2