Xerox 2006NPC DocuColor 2006 User Guide - Page 512

24. Problem Solving Network Problem Solving Clearing the Printer Clearing the Printer is an Administrator option that can be used as a last resort if a job persists in the system and prevents printing despite attempts to cancel or delete it. Clearing the Printer deletes all jobs currently saved in any queue and all locally archived jobs. It also clears the Job Log and the index of archived jobs. Before clearing the Printer, export the Job Log if you have not recorded the information in it. If you can, notify users that you will clear their jobs from the Printer so they can back them up and resend them when the Printer is back in operation. You can clear the Printer from the Control Panel. Refer to the chapter Performing Setup from the Printer Control Panel. Users are unable to connect to the DocuColor 2006 If users are unable to connect to the DocuColor 2006, or are unable to find the DocuColor 2006 from their workstations, the system administrator may need to check the network connections, and the settings on the servers they use for printing. If the settings have changed, it may be necessary to reconfigure the Printer. For example, if print servers or print queues on a Novell server are renamed or deleted, or if accounts or permissions are changed, the system administrator may have to edit the settings or enter new settings in IPX (Novell) Setup to reflect the new configuration. Mac OS users may fail to see the DocuColor 2006 if a system administrator has assigned it to a different zone, or has added zones where previously there were none. 24-64 Xerox DocuColor 2006