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Xerox 8560DN User Guide - Page 142

PrintingScout Alerts, PhaserSMART Technical Support, Online Support Assistant, Getting Help

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Getting Help PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks the printer status when you send a print job. If the printer is unable to print your job, PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention. Click the alert to view instructions explaining how to fix the problem. PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Open your browser and go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser window. 3. Follow the instructions on the screen. Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print quality, media jams, software installation, and much more. To access the Online Support Assistant, go to www.xerox.com/office/8560Psupport. Phaser® 8560 Color Printer 6-18

Section	Page
Contents	3
Printer Features	6
Parts of the Printer	7
Front-Right View	7
Right Side View	8
Rear View	8
Printer Configurations	9
Standard Features	9
Available Configurations	10
Options	10
Upgrades	10
Control Panel	11
Control Panel Features	11
Control Panel Layout	12
Menu Map	12
Information Pages	13
Sample Pages	13
More Information	15
Resources	15
Xerox Support Centre	16
Network Basics	17
Overview of Network Setup and Configuration	18
Choosing a Connection Method	19
Connecting via Ethernet (Recommended)	19
Connecting via USB	20
Configuring the Network Address	21
TCP/IP and IP Addresses	21
Automatically Setting the Printer’s IP Address	22
Dynamic Methods of Setting the Printer’s IP Address	22
Manually Setting the Printer’s IP Address	23
Installing the Printer Drivers	25
Available Drivers	25
Windows 2000 or Later	26
Macintosh OS X, Version 10.2 and Higher	27
Printing Basics	31
Overview of Basic Steps	32
Supported Paper and Media	33
Paper Usage Guidelines	34
Paper That Can Damage Your Printer	34
Paper Storage Guidelines	35
Supported Paper Sizes and Weights	35
Loading Paper	39
Loading Paper in Tray 1	39
Using Manual Feed	45
Loading Paper in Tray 2, 3, or 4	51
Selecting Printing Preferences (Windows)	51
Selecting Options for an Individual Job (Windows)	52
Selecting Options for an Individual Job (Macintosh)	53
Printing on Both Sides of the Paper	55
Automatic 2-Sided Printing	55
Manual 2-Sided Printing	57
Printing on Specialty Media	59
Printing Transparencies	59
Printing Envelopes	66
Printing Labels	73
Printing Glossy Paper	79
Printing Custom Size Paper	85
Creating Custom Paper Types	89
Print Quality	90
Controlling the Quality of Your Prints	91
Selecting a Print-Quality Mode	91
Adjusting Color	93
Solving Print-Quality Problems	95
Smudges or Smears	96
Random Light Stripes	97
Predominate Light Stripes	98
Transparency Images Are Too Light or Too Dark	99
Colors Are Wrong	99
PANTONE Colors Do Not Match	100
Maintenance	101
Maintenance and Cleaning	102
Routine Maintenance	102
Cleaning the Paper Release Blade	110
Cleaning the Maintenance Kit Wiper Blade	112
Cleaning the Outside of the Printer	114
Ordering Supplies	115
Consumables	115
Routine Maintenance Items	115
When to Order Supplies	116
Recycling Supplies	116
Moving and Repacking the Printer	117
Precautions for Moving the Printer	117
Moving the Printer Within the Office	117
Preparing the Printer for Shipment	119
Troubleshooting	125
Clearing Paper Jams	126
Jam at the Exit	126
Jam at the Front Cover	131
Jam at the Trays	136
Getting Help	141
Control Panel Messages	141
PrintingScout Alerts	142
PhaserSMART Technical Support	142
Online Support Assistant	142
Web Links	143
User Safety	144

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Getting Help

Phaser® 8560 Color Printer

6-18

PrintingScout Alerts

PrintingScout is a tool that is installed with your Xerox printer driver. It automatically checks

the printer status when you send a print job. If the printer is unable to print your job,

PrintingScout automatically displays an alert on your computer screen to let you know that the

printer needs attention. Click the alert to view instructions explaining how to fix the problem.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses

your default web browser to send diagnostic information from your printer to the Xerox

website for analysis. PhaserSMART Technical Support examines the information, diagnoses

the problem, and proposes a solution. If the problem is not resolved with the solution,

PhaserSMART Technical Support assists you in opening a Service Request with Xerox

Customer Support.

To access PhaserSMART Technical Support:

Open your browser and go to

www.phaserSMART.com

Enter your printer’s IP address in the browser window.

Follow the instructions on the screen.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and

troubleshooting help to solve your printer problems. You can find solutions for print quality,

media jams, software installation, and much more.

To access the Online Support Assistant, go to

ww.xerox.com/office/8560Psupport