3Com 3C10401A User Guide - Page 126

Hands Free Active on Intercom, NBX NetSet > NBX

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126 APPENDIX A: TELEPHONE INSTALLATION AND MAINTENANCE Table 15 Possible Problems Possible Problem Suggested Solutions My telephone has no dial tone. The display panel is blank. ■ Verify that the power cord is fully inserted in the correct connector on the underside of the telephone. Use the strain relief tab to prevent the cord from becoming unplugged. ■ Verify that each Ethernet cable is connected and that each cable is in the proper connection. ■ Remove and add power to the telephone by unplugging the power cord at the electric outlet and plugging it back in. ■ If the telephone is powered through a powered Ethernet cable, make sure that power is applied to the cable at its source. My telephone has "locked ■ Your telephone has lost the connection to the up." system. Remove the Ethernet cord from the jack, and then re-insert it into the jack. ■ Wait a few seconds. If the telephone still appears to be locked, disconnect the electrical power for your telephone, and then plug it back in. Callers cannot leave ■ Your mailbox may be full. Log in to your voice messages on my voice mail. mailbox and delete some messages. ■ Your telephone may be set up for Greeting Only Mailbox. Log in to NBX NetSet > NBX Messaging and clear the Greeting Only Mailbox checkbox. When I park a call, the display panel shows "Park xtn in use," and the call returns to my telephone. You have selected a Call Park extension that is already in use. Try another Call Park extension. Your administrator can add additional Call Park Extensions. For details, see "Call Park" in Chapter 7. When I dial 9 or 8 to access an outside line, the display panel shows "All Ports Busy." No outside lines are available. Try again in a few minutes. After I call another user in The other user may have the Hands Free Active on my organization, I hear a Intercom feature enabled. Begin speaking after you tone but no ringing. hear the tone. On my 3Com Business Telephone or 3Com Manager's Telephone, all incoming internal calls come over my speaker phone. You have the Hands Free Active on Intercom feature enabled.

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126
A
PPENDIX
A: T
ELEPHONE
I
NSTALLATION
AND
M
AINTENANCE
Table 15
Possible Problems
Possible Problem
Suggested Solutions
My telephone has no dial
tone. The display panel is
blank.
■
Verify that the power cord is fully inserted in the
correct connector on the underside of the
telephone. Use the strain relief tab to prevent the
cord from becoming unplugged.
■
Verify that each Ethernet cable is connected and
that each cable is in the proper connection.
■
Remove and add power to the telephone by
unplugging the power cord at the electric outlet
and plugging it back in.
■
If the telephone is powered through a powered
Ethernet cable, make sure that power is applied to
the cable at its source.
My telephone has “locked
up.”
■
Your telephone has lost the connection to the
system. Remove the Ethernet cord from the jack,
and then re-insert it into the jack.
■
Wait a few seconds. If the telephone still appears to
be locked, disconnect the electrical power for your
telephone, and then plug it back in.
Callers cannot leave
messages on my voice mail.
■
Your mailbox may be full. Log in to your voice
mailbox and delete some messages.
■
Your telephone may be set up for
Greeting Only
Mailbox
. Log in to
NBX NetSet > NBX
Messaging
and clear the
Greeting Only Mailbox
checkbox.
When I park a call, the
display panel shows “Park
xtn in use,” and the call
returns to my telephone.
You have selected a Call Park extension that is already
in use. Try another Call Park extension. Your
administrator can add additional Call Park Extensions.
For details, see
“Call Park”
in
Chapter 7
.
When I dial 9 or 8 to access
an outside line, the display
panel shows “All Ports
Busy.”
No outside lines are available. Try again in a few
minutes.
After I call another user in
my organization, I hear a
tone but no ringing.
The other user may have the
Hands Free Active on
Intercom
feature enabled. Begin speaking after you
hear the tone.
On my 3Com Business
Telephone or 3Com
Manager’s Telephone, all
incoming internal calls
come over my speaker
phone.
You have the
Hands Free Active on Intercom
feature
enabled.