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3Com 3C10401A User Guide - Page 134

3Com 3C10401A - NBX 3101 Basic Phone VoIP Manual

UPC - 662705506067

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134 INDEX speed dials 64 One-Touch 66 personal speed dial numbers 65 printing lists of 67 problems with 127 system-wide speed dial numbers 66 status icons, 2101 Basic Telephone display panel 28 supervisory monitoring 89 supervisor 90 support brackets 1105, attaching 123 2101, attaching 123 2101, security wall-mount 125 3101 and 3101SP, attaching 121 3105, attaching 121 system voice mail groups 38 T tabs, Complement Attendant Software (CAS) screens 116 telephone icons, 2101 Basic Telephone display panel 46 telephone maintenance 119 telephone number, for off-site notification 69 telephone support brackets 1105 123 2101 123 3101 and 3101SP 121 3105 121 telephones cleaning 125 connecting 119 mounting 1105 123 mounting 2101 123 mounting 3101 and 3101SP 121 mounting 3105 121 moving and swapping 125 time-of-day calling restrictions 73 toggle calls feature code 108 toll calls, preventing others from dialing 74 tone dialing 103 tones, 3Com Telephones 105 tones, ringer selection 64 Transfer button 1105 Attendant Console 115 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 23 3105 Attendant Console 113 transferring calls 57 feature code 109 troubleshooting introduction 119 list of possible problems 125 U unauthorized use of telephone, preventing 73 urgent messages 41 user, definition 10 V version, feature code 109 voice mail accessing through e-mail 42 changing your password 30 components 29 creating messages 37 forwarding 36 greeting-only mailbox 42 group mailboxes 43 groups 38 indicators 32 initializing 13 listening remotely 33 listening to messages 32 maximum message length 30 password security tips 31 personal group lists, creating and modifying 39 private messages 41 problems with 126 replying to 35 retrieving from a remote location 33 sending 37 setting up 13 urgent messages 41 volume control buttons 2101 Basic Telephone 27 3101 and 3101SP Basic Telephones 21 volume settings 61 feature codes 109 W Wait for NCP message 127 wall-mount bracket 124 whisper 91 Windows Desktop shortcut, for LabelMaker 68 Z zone paging 94

Section	Page
NBX® Basic Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	12
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	16
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	17
3Com 3101 and 3101SP Basic Telephones	19
Telephone Buttons and Controls	19
Programmable Access Buttons	22
Status Lights for System Appearance Buttons	23
3Com 2101 Basic Telephone	25
Telephone Buttons and Controls	25
Programmable Access Buttons	27
Status Icons	28
NBX Messaging	29
NBX Messaging Components	29
Important Considerations	30
Changing Your Password	30
Security Tips	31
Changing Your Name Announcement and Personal Greetings	31
Listening to NBX Messages	32
Message Indicators	32
Listening from Your Computer	33
Listening from Your 3Com Telephone	33
Listening from Any Internal 3Com Telephone	33
Listening from an External Location	33
Managing Your Messages	34
Information About Your Messages	35
Replying to a Message	35
Forwarding a Message	36
Creating and Sending a Message	37
Using Voice Mail Group Lists	38
Viewing System Groups	38
Creating Personal Groups	38
Modifying or Deleting Personal Groups	39
Marking a Message as Private or Urgent	41
Other Ways to Manage Your Voice Mail Messages	42
Other Kinds of Mailboxes	42
Greeting-Only Mailbox	42
Phantom Mailbox	43
Group Mailbox	43
Standard Features	45
Answering a Call	45
Caller ID	46
Answering a Second Call	46
Using the 3Com Telephone Display Panel	47
Tips on Using the Lists	48
Dialing a Call	48
An Internal Call	49
An External Call	49
Redialing a Call	49
Forwarding Incoming Calls	49
Call Coverage Points	50
Condition to Forward Calls	50
Setting Call Forward from the Telephone	50
Setting Call Forward from the NetSet Utility	53
Call Forward Precedence	55
Putting a Call on Hold	55
Dialing Another Call	56
More Than One Call	56
Transferring a Call	57
Announced (Screened) Transfer	58
Blind Transfer	58
Direct Mail Transfer	59
Establishing a Conference Call	59
Disconnecting the Last Person That You Called	60
More About Conference Calls	60
Setting the Volume	61
Personalizing Your Telephone	63
Guidelines About Features on NBX Telephones	63
Ringer Tones	64
Speed Dials	64
Personal Speed Dials	65
System-wide Speed Dials	66
Special Case: One-Touch Speed Dials	66
Printing Speed Dial Lists	67
Printing Labels	67
Off-Site Notification	68
Managing Off-site Notification Using the Telephone	72
Do Not Disturb	72
Preventing Unauthorized Use of Your Telephone	73
Telephone Locking	73
Call Permissions	74
Class of Service Override	74
Using a Headset	75
General Headset Instructions	75
Returning to the Headset After a Long Delay	76
Getting More from Your Telephone System	79
Listening to Your Messages in Your E-mail	80
Account (Billing) Codes	80
Caller ID	81
Internal and External Caller ID	81
Calling Line Identity Restriction (CLIR)	82
Call Pickup	83
Directed Call Pickup on a Specific Telephone	83
Group Call Pickup	83
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups	84
Automatic Call Distribution	84
Hunt Groups	86
Calling Groups	88
Group Membership	89
Supervisory Monitoring	89
Monitor	90
Whisper	91
Barge-In	91
Change Agent	92
Interactions	92
Call Park	92
Paging	94
Paging the System	94
Paging Zones	95
Configurable Operators	96
How Configurable Operators Work	96
Configuring the Operators	96
Using Message Waiting Indicator to Telephone	97
Sending an MWI Message	97
Retrieving an MWI Message	98
Deleting MWI Messages	98
Cancelling an MWI Message	99
Dialing a Call to a Remote Office	100
Using Unique Extensions	100
Using Site Codes	100
Bridged Extensions	102
Delayed Ringing	102
Using Pulse Dialing	103
Additional Applications	104
Feature Codes	105
NBX Tones	105
Feature Codes with 3Com Telephones	106
3Com Basic Telephone	107
Using Feature Codes	107
3Com 3105 and 1105 Attendant Consoles	111
3Com Attendant Console	112
Access Buttons	112
Feature Buttons	112
Attendant Console Labels	115
Opening the 3105 Attendant Console Label Cover	115
Complement Attendant Software	116
Managing Calls	117
Telephone Installation and Maintenance	119
Connecting the Telephone	119
Attaching and Adjusting the Articulating Support Bracket	121
Attaching and Adjusting the Fixed Support Bracket	123
Low-Profile and High-Profile Positions	123
Wall-Mount Position	124
Security Wall-Mount Bracket	125
Moving Your Telephone	125
Swapping Telephones	125
Cleaning Your Telephone	125
Troubleshooting Problems	125

Match case Limit results 1 per page

134

NDEX

speed dials

One-Touch

personal speed dial numbers

printing lists of

problems with

127

system-wide speed dial numbers

status icons, 2101 Basic Telephone display panel

supervisory monitoring

supervisor

support brackets

1105, attaching

123

2101, attaching

123

2101, security wall-mount

125

3101 and 3101SP, attaching

121

3105, attaching

121

system voice mail groups

tabs, Complement Attendant Software (CAS)

screens

116

telephone icons, 2101 Basic Telephone display

panel

telephone maintenance

119

telephone number, for off-site notification

telephone support brackets

1105

123

2101

123

3101 and 3101SP

121

3105

121

telephones

cleaning

125

connecting

119

mounting 1105

123

mounting 2101

123

mounting 3101 and 3101SP

121

mounting 3105

121

moving and swapping

125

time-of-day calling restrictions

toggle calls

feature code

108

toll calls, preventing others from dialing

tone dialing

103

tones, 3Com Telephones

105

tones, ringer selection

Transfer button

1105 Attendant Console

115

2101 Basic Telephone

3101 and 3101SP Basic Telephones

3105 Attendant Console

113

transferring calls

feature code

109

troubleshooting

introduction

119

list of possible problems

125

unauthorized use of telephone, preventing

urgent messages

user, definition

version, feature code

109

voice mail

accessing through e-mail

changing your password

components

creating messages

forwarding

greeting-only mailbox

group mailboxes

groups

indicators

initializing

listening remotely

listening to messages

maximum message length

password security tips

personal group lists, creating and modifying

private messages

problems with

126

replying to

retrieving from a remote location

sending

setting up

urgent messages

volume control buttons

2101 Basic Telephone

3101 and 3101SP Basic Telephones

volume settings

feature codes

109

Wait for NCP message

127

wall-mount bracket

124

whisper

Windows Desktop shortcut, for LabelMaker

zone paging