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3Com 3C10401A User Guide - Page 85

NBX NetSet > User Information > ACD Groups, User Information > ACD Groups

UPC - 662705506067

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Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 85 3 Dial the ACD group password. 4 Press # and hang up. Your administrator can configure an ACD group to an Access button. To log in to or to log out of the ACD group, press the specified Access button. The indicator next to the button lights to show that you are logged in. Your administrator can configure whether you are allowed to log out or not. On the 3Com 2101 Basic Telephone, the display panel shows the message logged in. To log in to an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the ACD group to log in to. 3 Click Log In, and then click Close. If you log in to an ACD group and do not answer a call when it rings on your telephone, the system may log you out of the group depending on how the administrator has configured the group. To log out of an ACD group using the NBX NetSet utility: 1 Log in to NBX NetSet > User Information > ACD Groups. 2 Select the ACD group to log out of. 3 Click Log Out, and then click Close. Viewing ACD User Status NBX NetSet > User Information > ACD Groups shows each ACD group that you are a member of. Click each column heading to arrange the information in ascending or descending order. ■ Ext. - Shows the extension number of the ACD group. ■ ACD Group Name - Shows the name of the ACD group. ■ Queue - Shows the number of calls to this ACD group currently in the queue. ■ Answered - Shows the number of calls that have been answered by this ACD group since NBX system startup. ■ Status - Shows whether you are currently logged in or out of the ACD group.

Section	Page
NBX® Basic Telephone Guide	1
About This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	12
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
NBX NetSet Utility	15
Starting the NBX NetSet Utility	16
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	17
3Com 3101 and 3101SP Basic Telephones	19
Telephone Buttons and Controls	19
Programmable Access Buttons	22
Status Lights for System Appearance Buttons	23
3Com 2101 Basic Telephone	25
Telephone Buttons and Controls	25
Programmable Access Buttons	27
Status Icons	28
NBX Messaging	29
NBX Messaging Components	29
Important Considerations	30
Changing Your Password	30
Security Tips	31
Changing Your Name Announcement and Personal Greetings	31
Listening to NBX Messages	32
Message Indicators	32
Listening from Your Computer	33
Listening from Your 3Com Telephone	33
Listening from Any Internal 3Com Telephone	33
Listening from an External Location	33
Managing Your Messages	34
Information About Your Messages	35
Replying to a Message	35
Forwarding a Message	36
Creating and Sending a Message	37
Using Voice Mail Group Lists	38
Viewing System Groups	38
Creating Personal Groups	38
Modifying or Deleting Personal Groups	39
Marking a Message as Private or Urgent	41
Other Ways to Manage Your Voice Mail Messages	42
Other Kinds of Mailboxes	42
Greeting-Only Mailbox	42
Phantom Mailbox	43
Group Mailbox	43
Standard Features	45
Answering a Call	45
Caller ID	46
Answering a Second Call	46
Using the 3Com Telephone Display Panel	47
Tips on Using the Lists	48
Dialing a Call	48
An Internal Call	49
An External Call	49
Redialing a Call	49
Forwarding Incoming Calls	49
Call Coverage Points	50
Condition to Forward Calls	50
Setting Call Forward from the Telephone	50
Setting Call Forward from the NetSet Utility	53
Call Forward Precedence	55
Putting a Call on Hold	55
Dialing Another Call	56
More Than One Call	56
Transferring a Call	57
Announced (Screened) Transfer	58
Blind Transfer	58
Direct Mail Transfer	59
Establishing a Conference Call	59
Disconnecting the Last Person That You Called	60
More About Conference Calls	60
Setting the Volume	61
Personalizing Your Telephone	63
Guidelines About Features on NBX Telephones	63
Ringer Tones	64
Speed Dials	64
Personal Speed Dials	65
System-wide Speed Dials	66
Special Case: One-Touch Speed Dials	66
Printing Speed Dial Lists	67
Printing Labels	67
Off-Site Notification	68
Managing Off-site Notification Using the Telephone	72
Do Not Disturb	72
Preventing Unauthorized Use of Your Telephone	73
Telephone Locking	73
Call Permissions	74
Class of Service Override	74
Using a Headset	75
General Headset Instructions	75
Returning to the Headset After a Long Delay	76
Getting More from Your Telephone System	79
Listening to Your Messages in Your E-mail	80
Account (Billing) Codes	80
Caller ID	81
Internal and External Caller ID	81
Calling Line Identity Restriction (CLIR)	82
Call Pickup	83
Directed Call Pickup on a Specific Telephone	83
Group Call Pickup	83
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups	84
Automatic Call Distribution	84
Hunt Groups	86
Calling Groups	88
Group Membership	89
Supervisory Monitoring	89
Monitor	90
Whisper	91
Barge-In	91
Change Agent	92
Interactions	92
Call Park	92
Paging	94
Paging the System	94
Paging Zones	95
Configurable Operators	96
How Configurable Operators Work	96
Configuring the Operators	96
Using Message Waiting Indicator to Telephone	97
Sending an MWI Message	97
Retrieving an MWI Message	98
Deleting MWI Messages	98
Cancelling an MWI Message	99
Dialing a Call to a Remote Office	100
Using Unique Extensions	100
Using Site Codes	100
Bridged Extensions	102
Delayed Ringing	102
Using Pulse Dialing	103
Additional Applications	104
Feature Codes	105
NBX Tones	105
Feature Codes with 3Com Telephones	106
3Com Basic Telephone	107
Using Feature Codes	107
3Com 3105 and 1105 Attendant Consoles	111
3Com Attendant Console	112
Access Buttons	112
Feature Buttons	112
Attendant Console Labels	115
Opening the 3105 Attendant Console Label Cover	115
Complement Attendant Software	116
Managing Calls	117
Telephone Installation and Maintenance	119
Connecting the Telephone	119
Attaching and Adjusting the Articulating Support Bracket	121
Attaching and Adjusting the Fixed Support Bracket	123
Low-Profile and High-Profile Positions	123
Wall-Mount Position	124
Security Wall-Mount Bracket	125
Moving Your Telephone	125
Swapping Telephones	125
Cleaning Your Telephone	125
Troubleshooting Problems	125