3Com 3C10401A User Guide - Page 50

Call Coverage Points, Condition to Forward Calls, Setting Call Forward from the Telephone

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50 CHAPTER 5: STANDARD FEATURES administrator sets up for the group. See "Automatic Call Distribution Groups, Hunt Groups, and Calling Groups" in Chapter 7. When you specify call forwarding, you specify the call coverage point and the condition under which to forward calls. Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer. They can be telephone extensions or external telephone numbers, your voice mail box, or an automated attendant. Condition to Forward Calls You can choose when to forward calls: ■ Default -Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition. ■ Call Forward No Answer - Forwards unanswered incoming calls to a call coverage point when your phone rings for a specified number of rings. ■ Call Forward Busy -Forwards incoming calls to a call coverage point when your phone is busy. If you have multiple lines, all lines must be in use in order for Call Forward Busy to engage. ■ Call Forward All - Forwards all incoming calls without ringing to a call coverage point regardless of the state of your phone. Use this feature when, for example, you plan to be away from your phone for an extended period of time. Setting Call Forward from the Telephone You can set call forwarding from your telephone. You choose the condition for call forwarding (default, no answer, busy, or all) and the destination. When you specify an external telephone number as the destination, start by entering a 9 or 8 or whatever is required to access an outside line. Example: 912815551212 dials (281) 555-1212. You can enter a * if a pause is required between an access code and a destination number. The number that you choose may be limited by your call permissions. To view your permissions, see NBX NetSet > User Information > Call Permissions.

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50
C
HAPTER
5: S
TANDARD
F
EATURES
administrator sets up for the group. See
“Automatic Call Distribution
Groups, Hunt Groups, and Calling Groups”
in
Chapter 7
.
When you specify call forwarding, you specify the call coverage point and
the condition under which to forward calls.
Call Coverage Points
Your call coverage points are the destinations you forward your calls to
when you do not answer. They can be telephone extensions or external
telephone numbers, your voice mail box, or an automated attendant.
Condition to Forward
Calls
You can choose when to forward calls:
■
Default
—Forwards unanswered incoming calls to your default call
coverage point after a specified number of rings if you have not
specified another condition.
■
Call Forward No Answer
— Forwards unanswered incoming calls to
a call coverage point when your phone rings for a specified number of
rings.
■
Call Forward Busy
—Forwards incoming calls to a call coverage point
when your phone is busy.
If you have multiple lines, all lines must be in use in order for Call
Forward Busy to engage.
■
Call Forward All
— Forwards all incoming calls without ringing to a
call coverage point regardless of the state of your phone.
Use this feature when, for example, you plan to be away from your
phone for an extended period of time.
Setting Call Forward
from the Telephone
You can set call forwarding from your telephone. You choose the
condition for call forwarding (default, no answer, busy, or all) and the
destination. When you specify an external telephone number as the
destination, start by entering a
9
or
8
or whatever is required to access an
outside line.
Example:
912815551212
dials (281) 555-1212. You can
enter a
*
if a pause is required between an access code and a destination
number.
The number that you choose may be limited by your call permissions. To
view your permissions, see
NBX NetSet > User Information > Call
Permissions
.