3Com 3C10401A User Guide - Page 127

Enter, Message, NBX NetSet > User Information > Call Forward, Default, Forward to, Voice Mail

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Troubleshooting Problems 127 Table 15 Possible Problems (continued) Possible Problem Suggested Solutions When I try to access the Ask your administrator to verify the IP address that you NBX NetSet utility, I do not typed into your web browser. get a response after I type the NBX system's IP address and press Enter. I am unable to log in to the NBX NetSet utility. You must set up your voice mail before you can use the NBX NetSet utility. Press the Message button. The prompts guide you through the setup. Then use your voice mail password to access the NBX NetSet utility. If you are on an analog telephone, see "Setting Up Your Password and Voice Mail for the First Time" in Chapter 1. My telephone is not forwarding my incoming calls to my voice mailbox. In NBX NetSet > User Information > Call Forward Default, verify that you have selected Forward to Voice Mail as your call coverage point. For details, see "Forwarding Incoming Calls" in Chapter 5. I added a One-Touch speed Use only numeric characters in your Speed Dial setup. dial, but the telephone For details, see "Special Case: One-Touch Speed Dials" does not dial that number. in Chapter 6. I try to pick up a call ringing The telephone that you are using to pick up the call on another telephone using may not be in the same group as the telephone that is Directed Call Pickup, but it ringing and the telephone group to which the ringing fails. telephone belongs does not allow nonmember pickup. See "Call Pickup" in Chapter 7. My telephone keeps ringing after I pick up the handset. ■ Your telephone may have lost connection to the system immediately after a call came in. Remove the Ethernet cord from the jack, then re-insert it into the wall jack. ■ Wait a few seconds. If the telephone continues to ring, disconnect the electrical power for your telephone, and then plug it back in. The display panel shows "Wait for NCP." Your telephone may be disconnected from the system. Hang up your telephone and wait a few seconds. Then pick up the handset. If the message still appears on your telephone display panel, contact your administrator. I dial an external call but nothing happens. You may be required to enter an account code to complete the call. See "Account (Billing) Codes" in Chapter 7.

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Troubleshooting Problems
127
When I try to access the
NBX NetSet utility, I do not
get a response after I type
the NBX system’s IP
address
and press
Enter
.
Ask your administrator to verify the IP address that you
typed into your web browser.
I am unable to log in to the
NBX NetSet utility.
You must set up your voice mail before you can use the
NBX NetSet utility. Press the
Message
button. The
prompts guide you through the setup. Then use your
voice mail password to access the NBX NetSet utility. If
you are on an analog telephone, see
“Setting Up Your
Password and Voice Mail for the First Time”
in
Chapter 1
.
My telephone is not
forwarding my incoming
calls to my voice mailbox.
In
NBX NetSet > User Information > Call Forward
Default,
verify that you have selected
Forward to
Voice Mail
as your call coverage point. For details, see
“Forwarding Incoming Calls”
in
Chapter 5
.
I added a One-Touch speed
dial, but the telephone
does not dial that number.
Use only numeric characters in your Speed Dial setup.
For details, see
“Special Case: One-Touch Speed Dials”
in
Chapter 6
.
I try to pick up a call ringing
on another telephone using
Directed Call Pickup, but it
fails.
The telephone that you are using to pick up the call
may not be in the same group as the telephone that is
ringing and the telephone group to which the ringing
telephone belongs does not allow nonmember pickup.
See
“Call Pickup”
in
Chapter 7
.
My telephone keeps
ringing after I pick up the
handset.
■
Your telephone may have lost connection to the
system immediately after a call came in. Remove the
Ethernet cord from the jack, then re-insert it into
the wall jack.
■
Wait a few seconds. If the telephone continues to
ring, disconnect the electrical power for your
telephone, and then plug it back in.
The display panel shows
“Wait for NCP.”
Your telephone may be disconnected from the system.
Hang up your telephone and wait a few seconds. Then
pick up the handset. If the message still appears on
your telephone display panel, contact your
administrator.
I dial an external call but
nothing happens.
You may be required to enter an account code to
complete the call. See
“Account (Billing) Codes”
in
Chapter 7
.
Table 15
Possible Problems (continued)
Possible Problem
Suggested Solutions