3Com 3C10401A User Guide - Page 46

Caller ID, Answering a Second Call, On the 3Com 2101 Basic Telephone, use

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46 CHAPTER 5: STANDARD FEATURES Caller ID The display panel on your 3Com Telephone shows the name and extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the external caller allows Caller ID information to be broadcast, the display panel shows the external caller's name and telephone number. Answering a On 3Com 3101 and 3101SP Basic Telephones, when a new call arrives Second Call while you are on a call: 1 Press to put the current call on hold. 2 Press the Access button for the line on which the new call is arriving. 3 To return to the earlier call, hang up the new call, or put it on hold, or transfer it, and then press the Access button for the original call. On the 3Com 2101 Basic Telephone, use Table 9 to manage the two lines. Table 9 Managing Multiple Calls on the 3Com 2101 Basic Telephone Line A Active call Line B Ringing Active call On hold On hold Ringing On hold On hold How to Manage New Calls To answer the incoming call, press Call Toggle. (If you do not answer, the system sends the second call to your call coverage point.) To toggle to the call that is on hold, press Call Toggle. To return to the first call, press Call Toggle. If you have placed one call on hold: ■ And you do not hang up the handset, and the other line rings, press Call Toggle to return to the call on hold. Then press Call Toggle to answer the incoming call. ■ And you do hang up the handset and the other line rings, pick up the handset to connect to the incoming call. Press Call Toggle to switch calls. If you have placed two calls on hold: ■ And you do not hang up the handset, press Call Toggle to return to the call you most recently placed on hold. Then press Call Toggle again to return to the line you first placed on hold. ■ And you do hang up the handset, pick up the handset to return to the call you most recently placed on hold. Then press Call Toggle to be connected to the line you first placed on hold.

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46
C
HAPTER
5: S
TANDARD
F
EATURES
Caller ID
The display panel on your 3Com Telephone shows the name and
extension of an internal caller. For an external caller, if your organization
purchases Caller ID service from your telephone company and if the
external caller allows Caller ID information to be broadcast, the display
panel shows the external caller’s name and telephone number.
Answering a
Second Call
On 3Com 3101 and 3101SP Basic Telephones, when a new call arrives
while you are on a call:
1
Press
to put the current call on hold.
2
Press the Access button for the line on which the new call is arriving.
3
To return to the earlier call, hang up the new call, or put it on hold, or
transfer it, and then press the Access button for the original call.
On the 3Com 2101 Basic Telephone, use
Table 9
to manage the two
lines.
Table 9
Managing Multiple Calls on the 3Com 2101 Basic Telephone
Line A
Line B
How to Manage New Calls
Active call
Ringing
To answer the incoming call, press Call Toggle. (If
you do not answer, the system sends the second call
to your call coverage point.)
Active call
On hold
To toggle to the call that is on hold, press Call
Toggle. To return to the first call, press Call Toggle.
On hold
Ringing
If you have placed one call on hold:
■
And you
do not
hang up the handset, and the
other line rings, press Call Toggle to return to the
call on hold. Then press Call Toggle to answer
the incoming call.
■
And you
do
hang up the handset and the other
line rings, pick up the handset to connect to the
incoming call. Press Call Toggle to switch calls.
On hold
On hold
If you have placed two calls on hold:
■
And you
do not
hang up the handset, press Call
Toggle to return to the call you most recently
placed on hold. Then press Call Toggle again to
return to the line you first placed on hold.
■
And you
do
hang up the handset, pick up the
handset to return to the call you most recently
placed on hold. Then press Call Toggle to be
connected to the line you first placed on hold.