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Aastra OpenPhone 61 User Guide OpenPhone 60/60 IP on Aastra 800 and OpenCom 10 - Page 59

Transferring an External Call to an External, Subscriber

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Making Calls Enquiry, Toggling, Transfer and Conference If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are reconnected to the original subscriber and the display shows information on the recall. The period of time after which a recall is made can be changed by your system administrator. Ask your administrator for the current time value. While a call is being transferred to another internal subscriber, the caller hears music on hold. The setting "Music on hold upon transfer on calling" in the Configurator of the Web console specifies whether callers continue to hear music on hold on recall, or whether they hear the ringing tone again. If the line of the called internal subscriber is busy, h/ press the disconnect key or replace the handset (only on the Open- Phone 63 and the OpenPhone 65) and then press / the call key or enquiry key on which the subscriber with whom you originally spoke is waiting. 2.4.3 Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscriber on Hold. To do this, press (but do not hold down) the MenuCard key Transfer with the OK key . and confirm External calls are interconnected within your telephone system, depending on your system setting. Note: When you call an external number and then transfer this person to another external party, you will bear the costs for the call between these two external callers. You have no way of influencing how long the transferred call will last. The connection is established via the OpenCom 100 / Aastra 800 and occupies two call channels (ISDN user channels). 55

Section	Page
OpenPhone 61, 63, 65	1
on the OpenCom 100 and Aastra 800 Communications Systems	1
Contents	5
1. System Telephones on the OpenCom 100 / Aastra 800	11
1.1 Using Your Telephone	12
1.1.1 Safety Precautions	12
1.1.2 Installation Site	12
1.1.3 Cleaning	13
1.1.4 Adjusting the Inclination	13
1.1.5 Wall Mounting	13
1.1.6 Labelling the Keys	14
1.2 Add-ons	15
1.2.1 Upn Adapter	17
1.2.2 a/b Adapter	18
1.2.3 Audio Adapter	19
1.3 Key Assignments	20
1.3.1 Dial Keypad with ABC Assignment	20
1.3.2 Call Key 1 of the Telephone	20
1.3.3 Call Keys with Other Telephone Numbers	21
1.3.4 MenuCard Key	21
1.3.5 Info Key	22
1.3.6 ABC Key	22
1.3.7 Arrow Keys	22
1.3.8 OK Key	22
1.3.9 Redial Key	23
1.3.10 Enquiry Key	23
1.3.11 Hands-Free/Open-Listening Key	23
1.3.12 Disconnect Key	23
1.3.13 Muting Key	23
1.3.14 C Key	23
1.3.15 Plus/Minus Key	23
1.3.16 ESC Key	24
1.3.17 Programmable Keys with LED Display	24
1.4 Display and MenuCards	26
1.4.1 Changing the Language	26
1.4.2 Info Line(s)	26
1.4.3 Key Lines	27
1.4.4 MenuCard Display	28
1.4.5 Invoking MenuCards and Selecting Items from the List	29
1.4.6 Setting Windows and their Characteristics	30
1.4.7 Toggling	31
1.4.8 Entering/Deleting Digits	31
1.4.9 Deleting Lists	31
1.4.10 Entering Text	32
1.4.11 Automatic Exit	33
1.5 The Keypad Module on the OpenPhone 65	34
1.5.1 Selecting the Function Level	35
1.5.2 Operating the Keypad Module Keys	35
1.6 External Audio Devices	35
1.6.1 Configuring Audio Devices	35
1.6.2 Using the Audio Devices	36
2. Making Calls	38
2.1 General Functions	38
2.1.1 Internal and External Telephone Numbers	38
2.1.2 Signalling on the Call Keys	39
2.1.3 Calls in the Call-waiting Queue	39
2.1.4 Block Dialling/Automatic Dialling	40
2.1.5 DTMF Postdial/VF Signalling	41
2.1.6 Muting	41
2.1.7 Call-charge Display, Duration Display	41
2.1.8 Adjusting the Volume with the Plus/Minus Key	41
2.1.9 Redialling	42
2.1.10 Hands-free, Open-listening Mode	43
2.1.11 Blocked/Unblocked Telephone Numbers	43
2.1.12 Telephone Lock	43
2.1.13 Keypad Dialling	44
2.1.14 Least Cost Routing (LCR)	44
2.1.15 Transmission of Call Numbers	45
2.1.16 MenuCards Before and During a Call	46
2.1.17 MenuCard “Selection” in the Idle State	46
2.2 Making External/Internal Calls	48
2.2.1 Manual or Automatic Trunk Line Seizure	48
2.2.2 Making an External Call	48
2.2.3 Making an Internal Call	49
2.2.4 Using Destination Keys to Make Calls	49
2.2.5 Using Routes to Make Calls	49
2.2.6 Busy Display for Bundles and Routes on the System Telephone	50
2.2.7 Ending Calls	51
2.2.8 MenuCard “Conversation”	51
2.2.9 MenuCard “Busy”	53
2.3 Accepting Calls	54
2.3.1 By Lifting the Handset or Pressing a Key	54
2.3.2 Automatic Call Connection	55
2.3.3 During Another Call	55
2.3.4 MenuCard “Call waiting”	56
2.3.5 MenuCard “Call”	57
2.3.6 Voicebox Queries	57
2.4 Enquiry, Toggling, Transfer and Conference	58
2.4.1 Enquiry/Toggling by means of the R-Key or Another Call Key	58
2.4.2 Transferring an Internal/External Call to an Internal Subscriber	58
2.4.3 Transferring an External Call to an External Subscriber	59
2.4.4 MenuCard “Subscr (Subscriber) on hold”	60
2.4.5 Internal/External Three-Party Conference	60
2.4.6 MenuCard “Conference”	61
2.5 Special Calls/Functions	61
2.5.1 Accepting an Appointment Call	61
2.5.2 Baby Call	62
2.5.3 Announcements (with and without Intercom)	62
2.5.4 Answering a Callback	64
2.5.5 Forwarding Calls	64
2.5.6 Doorbell, Door Opener	66
2.5.7 Entrance Intercom Calls	67
2.6 Making Calls from the Telephone Book	68
2.6.1 The Telephone Book	68
2.6.2 MenuCard “Phone book”	69
2.6.3 Speed Dialling	69
2.6.4 Add Phone Numbers to Telephone Book from Lists or during a Call	70
3. Team Functions	72
3.1 Managing Calls in a Team	72
3.1.1 Making External/Internal Calls	72
3.1.2 Accepting Calls	73
3.1.3 Enquiry, Toggling and Transferring	74
3.2 Programming the Call Keys	75
3.2.1 MenuCard “Prog. call key” (Trunk Key)	76
3.2.2 MenuCard “Prog. team key”	78
3.2.3 MenuCard “Prog. busy key”	78
3.2.4 Direct-call Key	79
4. Remote-controlled Functions	80
4.1 Remote-controlled Dialling (Call Through)	80
4.2 Remote-programmable Call Forwarding	81
4.3 Remote-programmable Voicebox Configuration and Query	81
4.4 Setting up an Internet Connection from Remote	82
5. Features and MenuCards	83
5.1 How to Set Features	83
5.1.1 Using MenuCards	83
5.1.2 Using Programmed Keys	83
5.1.3 Using the Star and Hash Keys	83
5.2 Main Menu	84
5.2.1 MenuCard “Main menu”	84
5.2.2 MenuCard “Calls”	85
5.2.3 MenuCard “Call Forwarding”	88
5.2.4 MenuCard “Messages”	91
5.2.5 MenuCard “Phone Settings”	93
5.2.6 MenuCard “Protection”	95
5.2.7 MenuCard “Connections”	97
5.2.8 MenuCard “Phone Book”	101
5.2.9 MenuCard “Applications”	103
5.2.10 MenuCard “Central Settings”	104
5.3 Shortcut Menus	106
5.3.1 MenuCard “Info”	106
5.3.2 MenuCard “Active Features”	106
5.3.3 MenuCard “Prog. call key”	107
5.3.4 MenuCard “Prog. team key”	107
5.3.5 MenuCard “Prog. busy key”	107
5.4 Programming Keys	107
5.4.1 Programming Call Numbers (Destinations)	108
5.4.2 Programming Functions (Features)	109
5.4.3 Stacking or Linking Functions	111
5.4.4 Status Key	112
5.4.5 Feature Key “Device Busy”	113
6. Appendix	114
6.1 CE Symbol	114
6.2 Declaration of Conformity	114
6.3 Notes on Disposal	114
6.4 MenuCards in the Idle State	116