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Brother International DCP 8045D Network Users Manual - English - Page 133

Troubleshooting, Overview, Installation problems

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13 Troubleshooting 13 Overview This chapter describes procedures for troubleshooting problems you may encounter with a Brother Print/Fax server, it is divided into the following sections: 1 Installation Problems 2 Intermittent Problems 3 Protocol-Specific Troubleshooting 4 Internet FAX Troubleshooting Installation problems If you cannot print over the network, check the following: 1 Make sure that the machine is powered on, is on-line and ready to print. Verify that the machine and the configuration are good by printing the machine configuration page. For more information, see Resetting the Print/Fax Sever back to factory settings (Test Switch) on page 13-4. If the test fails, check: a If the LED is not blinking after connected to the network, then the network firmware settings may be corrupted. b In this event, try to restore the factory default settings of the Print/Fax server. To learn how to reset the print server, see Resetting the Print/Fax Sever back to factory settings (Test Switch) on page 13-4. Once you have done that, switch the machine off and then on again, and try to print out the configuration page. 13 - 1 TROUBLESHOOTING

Section	Page
Introduction	4
Overview	4
Features	4
IMPORTANT INFORMATION: REGULATIONS	5
Federal Communications Commission (FCC) Declaration of Conformity (For U.S.A. only)	5
Industry Canada Compliance Statement (For Canada only)	5
Declaration of Conformity (Europe)	6
Caution for LAN connection	6
Intel Copyright and License Information	6
Table of Contents	7
1 Unix Printing	14
Printing from Unix/Linux Using TCP/IP	14
Overview	14
TCP/IP	15
General TCP/IP UNIX Host Configuration	15
Linux Configuration	19
Linux Configuration Using CUPS	19
HP-UX Configuration	20
IBM RS/6000 AIX Configuration	21
Sun Solaris 2.x Configuration	22
SCO UNIX Configuration	23
IBM AS/400	24
Other Systems	25
Other Sources of Information	26
2 TCP/IP Printing	27
Printing from Windows NT®4.0, Windows® 2000/XP, LAN Server and Warp Server	27
Overview	27
Windows NT®4.0 and Windows® 2000/XP (TCP/IP) Configuration	28
Windows® 2000/XP Printing (Printer Driver not yet installed)	28
Standard TCP/IP Port Printing	28
Windows® 2000/XP Printing (Printer Driver already installed)	30
Windows NT®4.0 Printing	30
Windows NT®4.0 Printing Installing the Brother Peer to Peer Software	31
Windows NT®4.0 Printing Associating to the Printer	32
Windows NT®4.0 Printing Adding a Second Brother LPR Port	33
Other Sources of Information	33
3 Peer to Peer Printing	34
How to Print in a Windows® 95/98/Me Peer to Peer network	34
Overview	34
Quick Tips:	34
Driver Deployment Wizard	35
TCP/IP Printing	35
Installing the Brother Peer to Peer Software	35
Associating to the Printer	36
Adding a Second Brother LPR Port	38
Other Sources of Information	38
4 NetBIOS Peer to Peer Printing	39
How to Print Using NetBIOS in Windows® 95/98/Me/2000/XP, Windows NT®4.0, LAN Server and OS/2 Warp Server	39
Overview	39
Print Server Configuration	40
Changing the workgroup/domain name using a web browser	41
NetBIOS Port Monitor for Windows® 95/98/Me/ 2000/XP and Windows NT®4.0	42
Installing the Brother NetBIOS Port Monitor	42
Associating the Printer	43
Windows® 95/98/Me	43
Windows NT®4.0 / Windows® 2000/XP	44
Adding a Second NetBIOS Print Port	45
Windows® 95/98/Me	45
Windows NT®4.0 / Windows® 2000/XP	46
Other Sources of Information	46
5 Configuring Internet Printing for Windows®	47
Internet Printing Installation	47
Overview	47
Brother Internet Print General Information	48
Brother Internet Print: Configuring the Brother Print/Fax Server	49
Print Server Configuration Checklist	49
Brother Internet Print: Using BRAdmin Professional utility to Configure the Print Server	50
Brother Internet Print: Using a Web Browser to Configure the Print Server	51
Brother Internet Print: Installing the BIP software on Windows® 95/98/Me/2000/XP and Windows NT®4.0	52
Setup from CD-ROM	52
Adding a Second Brother Internet Port	55
Windows® 2000/XP IPP Printing	55
Specifying a Different URL	57
Other Sources of Information	57
6 Novell NetWare Printing	58
How to Configure Novell NetWare Printing	58
Overview	58
General Information	59
Creating a NDPS Printer Using NWADMIN for NetWare5	60
NDPS Manager	60
NDPS Broker	61
Creating a Printer Agent	62
Configuring NetWare 3 and NetWare 4 systems	63
Creating a Network Print Server (Bindery Queue Server) using BRAdmin Professional utility	63
Creating a Network Print Server (NDS Queue Server) using BRAdmin Professional utility	65
Creating a Network Print Server (NDS Queue Server) using Novell NWADMIN and BRAdmin Professional utility	66
Creating a Network Print Server (NDS Remote Printer) using Novell NWAdmin and BRAdmin Professional utility	69
Other Sources of Information	70
7 Printing from a Macintosh®	71
Printing from a Macintosh® Using AppleTalk® and TCP/IP or Simple Network Configuration capabilities	71
Overview	71
Macintosh® Configuration (Mac OS® 8.6 - 9.2)	72
How to Select the Print Server (AppleTalk/EtherTalk)	73
How to Select the Print Server (TCP/IP)	75
Macintosh Configuration (OS X 10.1-10.2.1 or greater)	77
How to Select the Print Server (AppleTalk/EtherTalk)	78
How to Select the Print Server (TCP/IP)	79
Changing the Configuration	80
Other Sources of Information	80
Printing from a Macintosh® using Simple Network Configuration capabilities of Mac OS® X	80
8 DLC Printing	83
Printing from Windows NT®4.0 or Windows® 2000	83
Overview	83
Configuring DLC on Windows NT®4.0 and Windows® 2000	83
Windows® 2000 Printer Setup	84
Windows NT®4.0 Printer Setup	85
Configuring DLC on Other Systems	86
Other Sources of Information	87
9 Web Based Management	88
How to use a Web Browser to manage your Device	88
Overview	88
How to connect to your machine using a Browser	89
Password Information	89
Other Sources of Information	89
10 Front Panel Setup Menu	90
LAN Main Setup Menu	90
Setup TCP/IP	91
BOOT Method	91
IP Address	94
Subnet Mask	94
Gateway	95
Host Name	95
WINS CONFIG	96
WINS Server	96
DNS Server	97
APIPA	98
Setup Internet (For MFC only)	99
Mail Address	99
SMTP Server	100
POP3 Server	100
Mailbox Name	101
Mailbox Pwd	101
Setup Mail RX (For MFC only)	102
Auto Polling	102
Poll Frequency	102
Header	102
Del Error Mail	103
Notification	103
Setup Mail TX (For MFC only)	104
Sender Subject	104
Size Limit	104
Notification	105
Setup Relay (For MFC only)	106
Rly Broadcast	106
Relay Domain	106
Relay Report	107
Setup Misc.	108
Netware	108
Net Frame	108
AppleTalk	108
DLC/LLC	109
Net BIOS/IP	109
Ethernet	109
Time Zone	110
User Setting List (For MFC only)	111
Setup Scan to E-mail (For MFC only)	111
Color File Type for Scan to E-mail	111
11 TCP/IP Configuration	112
Assigning TCP/IP Information	112
Overview	112
Using the machine control panel to allocate an IP address (Models with LCD panels only)	113
Changing the IP Address using the BRAdmin Professional utility	113
Using BRAdmin Professional utility and the IPX/ SPX Protocol to set the IP address	114
Using BRAdmin Professional utility and the TCP/ IP Protocol to set the IP address	115
Using DHCP to Configure the IP address	116
Using APIPA to Configure the IP Address	116
Using ARP to Configure the Print/Fax Server IP Address	117
Using RARP to Configure the IP Address	119
Using BOOTP to Configure the IP Address	120
Other Sources of Information	121
12 Internet FAX (MFC Only)	122
Overview	122
Getting Connected	123
Front Panel Key Functions	123
Sending an Internet Fax	124
Manually Entering Text	124
Receiving E-mail or Internet Fax	126
Receiving an Internet Fax to a PC	127
Forwarding Received E-mail and Fax Messages	127
Relay Broadcasting	128
Relay Broadcast from a MFC	128
Relay Broadcast from a PC	130
TX Verification Mail	130
Setup Mail (TX)	131
Setup Mail (RX)	131
Error mail	132
Important information on Internet Fax	132
13 Troubleshooting	133
Overview	133
Installation problems	133
Resetting the Print/Fax Sever back to factory settings (Test Switch)	136
Intermittent Problems	136
TCP/IP Troubleshooting	137
UNIX Troubleshooting	137
Windows NT®4.0/LAN Server (TCP/IP) Troubleshooting	139
Windows® 95/98/Me Peer to Peer Print (LPR) Troubleshooting	139
Windows® 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting	140
Windows® 95/98/Me/2000/XP and Windows NT®4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting	140
Brother Internet Print (TCP/IP) Troubleshooting	141
Windows® 95/98/Me/2000/XP IPP Troubleshooting	141
Novell NetWare Troubleshooting	142
AppleTalk Troubleshooting	143
DLC/LLC Troubleshooting	144
Web Browser Troubleshooting (TCP/IP)	144
Internet Fax Troubleshooting	145
14 Brother Internet Fax Printing Software	147
Overview	147
Installing Brother Internet Fax Printing Driver	148
Changing the BFP Port Settings	150
Relay Broadcast Function	151
Uninstalling from Windows® 95/98/Me/2000/XP and Windows NT®4.0	153
Using the BFP Address Book	155
Setting Up a Member in the Address Book	155
Setting Up a Group for Broadcasting	156
Editing Member Information	157
Exporting the Address Book	157
Sending a Network Fax with BFP	158
Appendix	160
Appendix A	160
General Information	160
BRAdmin Professional utility (Recommended)	160
Web BRAdmin	160
HTTP (Recommended)	161
WebJetAdmin	161
Appendix B	162
Using Services	162
General	162
Appendix C	163
Reloading the Print / FAX Server Firmware	163
General	163
Reloading firmware using BRAdmin Professional utility	164
Reloading using the FTP Protocol from a command prompt	165
Reloading using the FTP Protocol from a Web Browser	166
Appendix D	167
Updating other MFC’s through the Network	167
Appendix E	170
Specifications	170
Function Table and Default Factory Settings	173