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Brother International MFC-660MC Users Manual - English - Page 89

Telephone Answering Device (TAD) Does Not Answer When Called, No Dial Tone on the Handset

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Telephone Answering Device (TAD) Does Not Answer When Called Connect the telephone line cord from your TAD to the back of the FAX/MFC, in the jack labeled EXT. Make sure the TAD is set to answer calls. (See Connecting an External Telephone Answering Device (TAD), page 2-8.) No Dial Tone on the Handset Press Speaker Phone-OR-Lift the handset. If you don't hear a dial tone, check telephone line cord connections at the FAX/MFC and wall jack. Check that the handset is connected to the FAX/MFC's handset jack. Test the wall jack with another single line telephone. If there is no dial tone at the wall outlet, call your Telephone Company. The Caller ID does not display after the Call Waiting Signal The Caller ID signal is sent ten seconds after the Call Waiting Signal and speaking may interfere with it. When you hear the Call Waiting signal, ask the other party to hold while you answer the call. Then stop speaking until you see the Caller ID on the LCD. Sending Faxes Poor Transmitting Quality Try changing your resolution to FINE or SUPERFINE. (See Resolution, page 6-3.) Make a copy to verify the FAX/MFC's scanner operation. Dialing Does Not Work Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Speaker Phone-OR-Lifting the handset, and dialing the number. Wait to hear fax receiving tones before pressing Start. Vertical Black Lines When Sending Use your FAX/MFC to make a copy. If the copy shows the same problem, the scanner area is dirty. Lift the top cover and check the original path. Clean the scanner's white tape and the glass strip under the tape using isopropyl alcohol and a lint-free cloth. (See page 13-7.) T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 13 - 5

Section	Page
Cover	1
Brother Numbers	3
Brother fax-back system	3
Frequently Asked Questions (FAQs)	3
Brother Bulletin Board	3
For Customer Service	3
Ordering Accessories and Supplies	4
Table of Contents	11
Introduction	18
Using This Manual	18
Finding Information	18
About FAX/MFC	18
Fax Tones and Handshake	19
ECM (Error Correction Mode)	19
FAX 580MC and MFC 660MC Control Panel Overview	20
Location and Connections	21
Caution	21
Choosing a Location	21
Packing List	22
Assembly	22
Attach the paper wire extension	22
Attach the paper tray	23
Attach the output paper support	23
Loading the Paper	23
Acceptable Paper	24
Connections	24
Connecting the Machine	24
Special Line Considerations	25
Roll Over Phone Lines	25
Two-Line Phone System	25
Converting Telephone Wall Outlets	26
Installing Brother Machine, External Two-Line TAD, and Two-Line Telephone	26
Multi-Line Connections (PBX)	27
If you are installing the FAX/MFC to work with a PBX:	27
Custom Features on Your Phone Line	27
Connecting an External Telephone Answering Device (TAD)	28
Sequence	28
Connections	29
Outgoing Message (OGM)	29
Connecting an External Telephone	29
On-Screen Programming	30
User-Friendly Programming	30
Function Mode	30
Alternating Displays	30
Function Selection Table	31
Initial Setup	35
Getting Started	35
Setting Date and Time	35
Setting Station ID	35
Setting Tone/Pulse Dialing Mode (For Canada Only)	36
Details for Entering Text	36
Inserting spaces	36
Making corrections	36
Repeating letters	37
Special characters and symbols	37
Setting Up Your Area Code (For USA Only)	37
Setting Beeper Volume	38
Choosing the Handset Volume	38
Setting Volume Amplify	39
Setting the Speaker Volume	39
Setting the Ring Volume	39
Memory Storage	39
Setup Receive	40
Basic Receiving Operations	40
Select Answer Mode	40
To select or change your Answer Mode	41
Setting Ring Delay	41
Setting F/T Ring Time	42
Record FAX/TEL Outgoing Announcement (F/T OGM)	42
Easy Receive	43
Printing a Reduced Incoming original	44
Recommended Reductions	44
Setting Paper Size	44
Advanced Receiving Operations	45
Operation from External or Extension Telephone	45
For FAX/TEL Mode Only	45
Changing Remote Codes	45
Polling	46
Setting Multi-function Link® Mode (For MFC 660MC Only)	46
Setup Send	47
Automatic Document Feeder (ADF)	47
Manual Transmission	48
Automatic Transmission	48
Manual and Automatic Fax Redial	48
Memory Transmission	48
Basic Sending Operations	49
Contrast	49
Resolution	49
Advanced Sending Operations	50
Overseas Mode	50
Delayed Fax	50
Setting Up for Polled Transmit	50
Canceling a Scheduled Job	51
Interrupting Delayed Fax and Polled Transmit Jobs	51
More Advanced Features (Call Brother fax-back system)	52
Auto Dial Numbers and Dialing Options	53
Storing Numbers for Easy Dialing	53
Storing One Touch Dial Numbers	53
Storing Speed Dial Numbers	54
Changing One Touch and Speed Dial Numbers	55
Setting Up Groups for Broadcasting	55
Dialing Options	56
Manual Dialing	56
One Touch Dialing	56
Speed Dialing	57
Dialing Access Codes and Credit Card Numbers	57
Search	58
Redial	58
Answering Calls with the Speakerphone	58
Broadcasting	58
Pause	59
Hold	59
Tone/Pulse (For Canada Only)	59
Telephone Services	60
Custom Features	60
Distinctive Ring	60
Registering the Distinctive Ring Pattern	60
Caller ID	61
Caller ID Log	61
Printing the Caller ID Log	62
Viewing the Caller ID Log	62
Returning a Call from the Log	62
Registering a Caller ID Number	63
Clearing a Caller ID Stored in Memory	63
Call Waiting Caller ID	64
CallManage (For USA Only)	64
Registration with CallManage	64
Sending a Fax Using CallManage	65
Placing a Telephone Call Using CallManage	65
Customer Support	65
Message Center	66
Message Center Mode	66
Flexible Memory Settings (Message Storage)	66
Setting Up the Message Center	67
Setting Message Storage	67
Recording Message Center Outgoing Message	67
Listening to Outgoing Message (OGM)	68
Erasing Outgoing Message (OGM)	68
Activating Message Center Mode	68
Message Indicator	68
Playing Voice Messages	69
Printing a Fax Message	69
Backup Printing Option	69
Erasing Messages	70
To erase voice messages individually	70
To erase messages all at once	70
Setting Maximum Time for Incoming Messages	70
Setting Toll Saver	71
ICM Recording Monitor	71
Recording a Conversation	71
Fax Forwarding/Paging	71
Programming a Fax Forwarding Number	72
Programming Paging Number	72
Remote Retrieval	73
Using Remote Access Code	73
Changing Remote Retrieval Access Code	73
Remote Commands	74
Retrieving Memory Status List	75
Retrieving Fax Messages	76
Changing Fax Forwarding Number	76
Making Copies	77
Copy Functions	77
Making a Single Copy	77
Copy Options: Single or Multiple Copies, Reduce/Enlarge, Sort/Stack	77
Printing Reports	79
FAX/MFC Settings and Activity	79
To Print a Report	79
Transmission Verification (Xmit) Report	80
Activity Report Interval	80
Important Information	81
Standard Telephone and FCC Notices	81
These notices are in effect on models sold and used in the United States only.	81
International Energy Star Compliance Statement	82
Industry Canada Compliance Statement (For Canada Only)	82
Federal Communications Commission Compliance Notice (For USA Only)	82
Important Safety Instructions	83
Troubleshooting and Routine Maintenance	85
Troubleshooting	85
Error Messages	85
If You Are Having Difficulty with Your FAX/MFC	88
Printing or Receiving Faxes	88
Condensed Print and Horizontal Streaks; Top and Bottom of Sentences Cut Off	88
Vertical Black Lines When Receiving	88
Phone Line or Connections	88
FAX/MFC Does Not Answer When Called	88
Telephone Answering Device (TAD) Does Not Answer When Called	89
No Dial Tone on the Handset	89
The Caller ID does not display after the Call Waiting Signal	89
Sending Faxes	89
Poor Transmitting Quality	89
Dialing Does Not Work	89
Vertical Black Lines When Sending	89
Handling Incoming Calls	90
Double Ring in FAX/TEL Mode	90
Transferring a Call to the FAX/MFC	90
FAX/MFC “Hears” Voice as CNG Tone	90
Transmission Verification Report Prints “Result: NG”	90
Custom Features on a Single Line	90
Routine Maintenance	91
Cleaning the Scanner	91
Cleaning the Print Head	91
Replacing the Print Cartridge	92
Setting Up the MFC 660MC and Computer to Work Together	93
Before You Install Multi-Function Link®	93
Package Contents	93
PC Configuration Requirements	93
Connecting the MFC 660MC to Your PC	94
Choosing the Software to Install	95
Install Multi-Function Link® Software	95
On-Line Documentation	95
Product Support	95
Brother Web Link	95
Installing the Multi-Function Link® Software	96
Overview of Basic Steps	96
Installing the Brother Software	96
Viewing On-Line Documentation	98
Using the Multi-Function Link® Software (For MFC 660MC Only)	99
Introduction	99
Running the Brother Software	99
Multi-Function Link®	100
ScanSoftTM PaperPort®	100
Sending a Fax from Your PC	100
Sending a Quick Fax	100
Sending a Fax from the Main Menu	101
Sending a Fax from a Windows® Application	102
Receiving Faxes into the PC	103
Before You Begin	103
Checklist for the MFC:	103
On your PC:	104
Viewing Received Faxes	104
Scanning a Document	105
Scanning Options	105
Resolution	105
Contrast	106
Image Type	106
Scanning into the PaperPort® Viewer	106
Multi-Function Link® (option) (For FAX 580MC Only)	107
Specifications	108
Index	109
Remote Retrieval Access Card	113
Visit us on the World Wide Web	115