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Brother International MFC 8870DW Users Manual - English - Page 118

Menu Access, Copy Quality Difficulties, Printing Difficulties, Handling Incoming Calls Continued - toner cartridge

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Handling Incoming Calls (Continued) Difficulties Custom features on a single line. Suggestions If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an answering machine, an alarm system or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes. For Example: Your Brother machine handles the Caller ID subscriber services. However, if you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended. Menu Access Difficulties Suggestions The machine beeps when you try to If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive access the Setup Receive and setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when Setup Send menus. the machine is in Fax mode. Copy Quality Difficulties Difficulties Vertical streaks appear in copies. Suggestions Either the scanner or the primary corona wire for printing is dirty. Clean them both. (See Cleaning the scanner glass on page 128 and Cleaning the corona wire on page 130.) Printing Difficulties Difficulties No printout. The machine prints unexpectedly or it prints garbage. Suggestions „ Check that the machine is plugged in and the power switch is turned on. „ Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum unit (DR-520) on page 135.) „ Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.) „ Check that the correct printer driver has been installed and chosen. „ Check to see if the LCD is showing an error message. (See Error messages on page 116.) „ The machine is online. On your PC, click Start, then Settings, and then Printers and Faxes. Right-click 'Brother MFC-XXXX (where XXXX is your model name)'. Make sure that 'Use Printer Offline' is unchecked. „ Turn off the machine's power switch and then turn it on again. If the error message continues leave the machine for several minutes and then try it again. (The machine can be turned off for up to 4 days without losing faxes stored in the memory.) „ Check the settings in your application to make sure it is set up to work with your machine. „ If you are using the parallel port connection, check that the port is BRMFC and not LPT1. 104

Section	Page
USER’S GUIDE MFC-8460N/MFC-8660DN/MFC-8670DN/MFC-8860DN/MFC-8870DW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Compilation and Publication Notice	5
Table of Contents	9
Section I: General	15
1 General information	16
Using the documentation	16
Symbols and conventions used in the documentation	16
Accessing the complete User’s Guide	16
Viewing documentation	16
Viewing documentation (Windows®)	16
How to find Scanning instructions	17
Software User's Guide:	17
PaperPort® User's Guide:	17
How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)	17
Viewing Documentation (Macintosh®)	18
How to find Scanning instructions	18
Software User's Guide:	18
Presto!® PageManager® User's Guide:	18
How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only)	18
Accessing Brother Support (For Windows®)	19
Control panel overview	20
Status LED indications	23
2 Loading documents and paper	25
Loading documents	25
Using the ADF	25
Using the scanner glass	26
Acceptable paper and other media	26
Recommended media	26
Handling and using media	27
Paper capacity of the paper tray	28
Loading paper and other media	29
Loading paper	29
Loading envelopes and other media	30
Loading Envelopes	30
Printable Area	31
Printable Area for copies	31
Printable Area when printing from a computer	31
3 General setup	32
Mode timer	32
Paper settings	32
Paper Type	32
Paper Size	33
Tray use in Copy mode	33
Tray use in Fax mode	34
Tray use in Print mode	34
Volume Settings	35
Ring volume	35
Beeper volume	35
Speaker volume	35
Automatic daylight savings time	36
Ecology features	36
Toner save	36
Sleep time	37
Turning off the scanner lamp	37
LCD Contrast	37
4 Security features	38
Security	38
Setting Lock	38
Setting up the password	38
Changing your password	38
Turning Setting Lock on/off	39
Turning Setting Lock on	39
Turning Setting Lock off	39
Secure Function Lock	39
Setting the password for the administrator	40
Setting up the Public user	40
Setting up restricted users	41
Turning Secure Function Lock on/off	41
Turning Secure Function Lock on	41
Turning Secure Function Lock off	41
Switching Users	42
Section II: Fax	43
5 Sending a fax	44
Entering fax mode	44
Sending a single-sided fax from the ADF	44
Sending a 2-sided fax from the ADF (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	44
Sending a fax from the scanner glass	45
Faxing legal size documents from the scanner glass	45
Canceling a fax in progress	45
Broadcasting	46
Canceling a Broadcast in progress	46
Additional sending operations	47
Sending faxes using multiple settings	47
Electronic cover page	47
Composing your own comments	47
Send a cover page for the next fax	48
Send a cover page for all faxes	48
Using a printed cover page	48
Contrast	49
Changing fax resolution	49
To change the fax resolution for the next fax	49
To change the default fax resolution	49
Dual access	50
Real time transmission	50
Sending in real time for all faxes	50
Sending in real time for the next fax only	50
Overseas mode	51
Delayed faxing	51
Delayed batch transmission	52
Checking and canceling waiting jobs	52
Sending a fax manually	53
Manual transmission	53
Sending a fax at the end of a conversation	53
Out of Memory message	53
6 Receiving a fax	54
Choose the correct Receive Mode	54
Using Receive Modes	55
Fax Only	55
Fax/Tel	55
Manual	55
External TAD	55
Receive Mode settings	56
Ring Delay	56
F/T Ring Time	56
Easy Receive	56
Setting the Print Density	57
Additional receiving operations	58
Printing a reduced incoming fax	58
Duplex (2-sided) printing for Fax mode (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	58
Setting the Fax Receive Stamp	59
If Memory Receive is Off:	59
Receiving a fax at the end of a conversation	59
Printing a fax from the memory	59
7 Phone services and external devices	60
Phone line services	60
Voice Mail	60
Distinctive Ring	61
What does your telephone company’s ‘Distinctive Ring’ do?	61
What does Brother’s ‘Distinctive Ring’ do?	61
Do you have Voice Mail?	61
Before you choose the ring pattern to register	61
Registering the Distinctive Ring pattern Very important!	62
Turning off Distinctive Ring	62
Caller ID	62
Viewing Caller ID List	63
Printing Caller ID List	63
Connecting an external TAD (telephone answering device)	63
Connections	64
Recording an outgoing message	64
Special line considerations	64
Roll over phone lines	64
Two-line phone system	65
Converting telephone wall outlets	65
Installing machine, external two-line TAD and two-line telephone	65
Multi-line connections (PBX)	66
External and extension phones	66
Operation from extension telephones	66
If you answer a call and no one is on the line:	66
For Fax/Tel mode only	67
Connecting an external phone	67
Using a cordless external handset	67
Using remote codes	67
Fax Receive Code	67
Telephone Answer Code	67
Changing the remote codes	68
8 Dialing and storing numbers	69
How to Dial	69
Manual dialing	69
One-Touch dialing	69
Speed-Dialing	69
Search	70
LDAP Search (MFC-8860DN and MFC-8870DW only)	70
Fax redial	70
Storing numbers	71
Storing a pause	71
Storing One-Touch dial numbers	71
MFC-8460N, MFC-8660DN and MFC-8670DN:	71
MFC-8860DN and MFC-8870DW:	72
Storing Speed-Dial numbers	73
MFC-8460N, MFC-8660DN and MFC-8670DN:	73
MFC-8860DN and MFC-8870DW:	73
Changing One-Touch and Speed-Dial numbers	74
Setting up Groups for broadcasting	75
Dialing access codes and credit card numbers	76
Pause	76
Tone or Pulse (For Canada only)	76
9 Remote fax options	77
Fax Forwarding	77
Paging	78
Fax Storage	78
PC Fax Receive	79
Changing Remote Fax Options	80
Turning off Remote Fax Options	80
Remote Retrieval	81
Setting a remote access code	81
Using your Remote Access Code	81
Retrieving fax messages	82
Changing the Fax Forwarding number	82
Remote fax commands	83
10 Printing reports	84
Fax reports	84
Transmission verification report	84
Fax journal	84
Reports	85
How to print a report	85
11 Polling	86
Polling receive	86
Sequential polling	86
Polled transmit	87
Setup for polled transmit	87
Section III: Copy	89
12 Making copies	90
How to copy	90
Entering copy mode	90
Making a single copy	90
Making multiple copies	90
Stop copying	90
Copy options	91
Changing copy quality	91
Changing text copy resolution	92
Enlarging or reducing the image copied	92
Making N in 1 copies or a poster (page layout)	93
Important	93
If you are copying from the ADF:	93
If you are copying from the scanner glass:	94
Duplex (2-sided) copying (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	95
Duplex Copy	95
Advanced Duplex Copy	96
Sorting copies using the ADF	97
Adjusting contrast	97
Contrast	97
Tray Select	98
Out of Memory message	98
Section IV: Software	99
13 Software and Network features	100
Section V: Appendixes	101
A Safety and Legal	102
Choosing a location	102
To use the machine safely	103
Important Information	106
Standard telephone and FCC Notices	106
Important	108
Important-about the interface cable	108
Industry Canada Compliance Statement (Canada only)	109
Disconnect device	109
LAN connection	109
Laser safety	109
FDA regulations	110
Important safety instructions	111
Trademarks	112
B Options	113
Options	113
Optional Paper Tray (LT-5300)	114
Memory Board	114
DIMM types	114
Installing extra memory	115
C Troubleshooting and routine maintenance	116
Troubleshooting	116
If you are having difficulty with your machine	116
Improving the print quality	124
Setting Dial Tone Detection	129
Phone line interference	129
Error messages	130
Checking if the machine has faxes in its memory	134
Sending faxes to another fax machine	134
Sending faxes to your PC	134
Document jams	135
Document is jammed in the top of the ADF unit	135
Document is jammed under the document cover	135
Document is jammed at the output tray	136
Document is jammed in the duplex slot (MFC-8670DN, MFC-8860DN and MFC-8870DW only)	136
Paper jams	136
Paper is jammed inside the machine	136
Paper is jammed at the back of the machine	138
Paper is jammed in the duplex tray (MFC-8660DN, MFC-8670DN, MFC-8860DN and MFC-8870DW only)	139
Paper is jammed inside the drum unit and toner cartridge assembly	139
Routine maintenance	140
Cleaning the outside of the machine	140
Clean the outside of the machine as follows:	141
Cleaning the scanner glass	142
Cleaning the laser scanner window	142
Cleaning the corona wire	144
Cleaning the drum unit	145
Replacing the toner cartridge (TN-550/TN-580)	146
Replacing the toner cartridge	146
Replacing the drum unit (DR-520)	149
Replacing periodic maintenance parts	151
Packing and shipping the machine	151
Machine Information	152
Checking the serial number	152
Checking the page counters	152
Checking the remaining life of parts	153
D Menu and Features	154
On-screen programming	154
Menu table	154
Memory storage	154
Menu keys	154
Menu Table	156
Entering Text	171
E Specifications	173
General	173
Print media	174
Fax	175
Copy	176
Scan	177
Print	178
Interfaces	178
Computer requirements	179
Consumable items	180
Ethernet wired network	181
Ethernet wireless network (MFC-8870DW only) E	182
Authentication and encryption for wireless users only	183
Authentication method	183
Encryption methods	183
Network key	184
Wi-Fi Alliance certification	184
F Glossary	185
Index	189

Match case Limit results 1 per page

104

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an

answering machine, an alarm system or other custom feature on a single phone

line with your machine, it may create a problem sending or receiving faxes.

For Example:

Your Brother machine handles the Caller ID subscriber services.

However, if you subscribe to Call Waiting or some other custom service and its

signal comes through the line while your machine is sending or receiving a fax, the

signal can temporarily interrupt or disrupt the faxes. Brother’s ECM feature should

help overcome this problem. This condition is related to the telephone system

industry and is common to all devices that send and receive information on a

single, shared line with custom features. If avoiding a slight interruption is crucial

to your business, a separate line with no custom features is recommended.

Menu Access

Difficulties

Suggestions

The machine beeps when you try to

access the Setup Receive and

Setup Send menus.

If the

Fax

key is not illuminated, press it to turn on Fax mode. The Setup Receive

setting (

) and Setup Send setting (

) are available only when

the machine is in Fax mode.

Copy Quality Difficulties

Difficulties

Suggestions

Vertical streaks appear in copies.

Either the scanner or the primary corona wire for printing is dirty. Clean them both.

(See

Cleaning the scanner glass

on page 128 and

Cleaning the corona wire

page 130.)

Printing Difficulties

Difficulties

Suggestions

No printout.

Check that the machine is plugged in and the power switch is turned on.

Check that the toner cartridge and drum unit are installed properly. (See

Replacing the drum unit (DR-520)

on page 135.)

Check the interface cable connection on both the machine and your computer.

(See

the Quick Setup Guide

Check that the correct printer driver has been installed and chosen.

Check to see if the LCD is showing an error message. (See

Error messages

on page 116.)

The machine is online. On your PC, click

Start

, then

Settings

, and then

Printers and Faxes

. Right-click ‘Brother MFC-XXXX (where XXXX is your

model name)’. Make sure that ‘Use Printer Offline’ is unchecked.

The machine prints unexpectedly

or it prints garbage.

Turn off the machine’s power switch and then turn it on again. If the error

message continues leave the machine for several minutes and then try it

again. (The machine can be turned off for up to 4 days without losing faxes

stored in the memory.)

Check the settings in your application to make sure it is set up to work with

your machine.

If you are using the parallel port connection, check that the port is BRMFC and

not LPT1.

Handling Incoming Calls (Continued)

Difficulties

Suggestions