Canon 8538A001 i960 Quick Start Guide - Page 69

Print Quality is Poor or Contains Errors

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Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Ink does not eject properly/Printing is Blurred/ Colors are Wrong / White Streaks appear Ink tank is not seated properly/Ink tank is empty Try This Check that the ink tanks are firmly seated in the print head and reseat them if necessary. Check that the correct ink tanks are installed and that they are in the correct order. See "Replacing an Ink Tank" on page 44. Check to see if all the orange tape has been peeled off as shown in (1). If a part of the orange tape remains as shown in (2), remove it thoroughly. If an ink tank is empty, replace the ink tank. See "Replacing an Ink Tank" on page 44. Print head is misaligned Align the print head. See "Aligning the Print Head" on page 57. Print head nozzles clogged Print the nozzle check pattern to check for uneven ink output. See "Printing the Nozzle Check Pattern" on page 50. When a specific color is missing from the nozzle check pattern, clean the print head. If ink supply is uneven: See "Print Head Cleaning" on page 53. Media not loaded with Check that your paper is loaded with the correct print side facing up. the print-side up Note Follow the instructions packaged with your specialty media for loading and handling. Incorrect paper type On the Main tab, confirm that the Media Type selected matches the paper loaded. Print Quality not set properly In the Print dialog box, Select Quality & Media from the pop-up menu, and then confirm that the Media Type selected matches the paper loaded. Be sure to set the Print Quality setting to High for Windows or Fine for Macintosh. On the Main tab, click High for the Print Quality setting. When you cannot choose the High setting or when the print quality does not improve, select Custom, click Set, and then adjust the Quality bar for higher print quality. 1. Select Manual in the Print Mode pull-down menu in the Print dialog box and then click Details. 2. Click the Quality icon and then drag the Print Quality slide bar to the Fine end. 64

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Troubleshooting
64
Print Quality is Poor or Contains Errors
Problem
Possible Cause
Try This
Ink does not eject
properly/Printing is
Blurred/ Colors are
Wrong / White
Streaks appear
Ink tank is not seated
properly/Ink tank is
empty
Check that the ink tanks are firmly seated in the print head and reseat them if
necessary.
Check that the correct ink tanks are installed and that they are in the correct
order.
See
"Replacing an Ink Tank
Replacing an Ink Tank
Replacing an Ink Tank
Replacing an Ink Tank"
on page 44.
Check to see if all the orange tape has been peeled off as shown in (1). If a
part of the orange tape remains as shown in (2), remove it thoroughly.
If an ink tank is empty, replace the ink tank. See
"Replacing an Ink Tank
Replacing an Ink Tank
Replacing an Ink Tank
Replacing an Ink Tank"
on
page 44.
Print head is
misaligned
Align the print head.
See
"Aligning the Print Head
Aligning the Print Head
Aligning the Print Head
Aligning the Print Head"
on page 57.
Print head nozzles
clogged
Print the nozzle check pattern to check for uneven ink output.
See
"Printing the Nozzle Check Pattern
Printing the Nozzle Check Pattern
Printing the Nozzle Check Pattern
Printing the Nozzle Check Pattern"
on page 50.
When a specific color is missing from the nozzle check pattern, clean the print
head.
If ink supply is uneven: See
"Print Head Cleaning
Print Head Cleaning
Print Head Cleaning
Print Head Cleaning"
on page 53.
Media not loaded with
the print-side up
Check that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the Main
Main
Main
Main tab, confirm that the Media Type
Media Type
Media Type
Media Type selected matches the paper
loaded.
In the Print
Print
Print
Print dialog box, Select Quality & Media
Quality & Media
Quality & Media
Quality & Media from the pop-up menu, and
then confirm that the Media Type
Media Type
Media Type
Media Type selected matches the paper loaded.
Print Quality not set
properly
Be sure to set the Print Quality
Print Quality
Print Quality
Print Quality setting to High
High
High
High for Windows or Fine
Fine
Fine
Fine for
Macintosh.
On the Main
Main
Main
Main tab, click High
High
High
High for the Print
Print
Print
Print Quality
Quality
Quality
Quality setting.
When you cannot choose the High
High
High
High setting or when the print quality does not
improve, select Custom
Custom
Custom
Custom, click Set
Set
Set
Set, and then adjust the Quality
Quality
Quality
Quality bar for higher
print quality.
1. Select Manual
Manual
Manual
Manual in the Print Mode
Print Mode
Print Mode
Print Mode pull-down menu in the Print
Print
Print
Print dialog box
and then click Details
Details
Details
Details.
2. Click the Quality
Quality
Quality
Quality icon and then drag the Print Quality
Print Quality
Print Quality
Print Quality slide bar to the Fine
Fine
Fine
Fine
end.
Note
Follow the instructions packaged with your specialty media for
loading and handling.