Canon imageFORMULA DR-G2110 User Manual - Page 131

Separation Force] to [High Separation Mode]., Documents are collectively fed

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Problem 10 The scanned image is abnormal for certain documents. Solutions A detection function such as border removal is enabled when scanning documents that include text or photos that extend to the edge of the page, preventing proper edge detection. When a page has text or photos extending to its edges, turn off the detection functions or scan that page individually. Problem 11 The scanned image is abnormal in a particular application. Solutions Some applications do not support functions such as auto-detection of page size, so scanning with such applications can produce abnormal scanned images. If abnormal image appearance seems to be applicationdependent, try scanning with auto-detection disabled. Problem 12 Pages are missing. Solutions When the scanner driver's [Scanning Side] setting is [Skip Blank Page], documents with very little black may be unintentionally skipped. Decrease the Set the likelihood of skipping blank page value ("When you want to delete the images of the blank pages in two-sided documents" (See p. 82)) or set the [Scanning Side] to another mode, such as simplex or duplex. If pages are skipped due to the document double feeding, see "Problem 7 Documents jam (or double-feed)." Problem 13 Documents are collectively fed Solutions Click the [Advanced setting] button on the scanner driver's [Feeding] tab sheet, and check the [Increase separation force] checkbox in the [Advanced feed setting] dialog box. When setting in the User Mode, set [Separation Force] to [High Separation Mode]. "User Mode Operations" (See p. 60) Also, make sure that the roller is installed correctly. Problem 14 The scanner will multifeed documents. Solutions (1) Check that the roller is installed correctly. Clean the roller if necessary. (2) The document will not scan correctly if it is stuck due to static electricity or for any other reason. Fan the document before placing it. Problem 15 Paper jam occurs. Solutions (1) Check that the roller is installed correctly. (2) If paper jams occur repeatedly, open the settings window of the scanner driver, and select [Extra-thin paper] for [Document type] in the [Feeding] tab. Alternatively, reduce the number of inputted documents to around 10. (3) If a paper jam occurs due to the curling of the ends of the document after replacing or cleaning the roller, perform 5 single scans of an A4-sized document. 131

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131
Problem 10
The scanned image is abnormal for certain
documents.
Solutions
A detection function such as border removal is enabled
when scanning documents that include text or photos
that extend to the edge of the page, preventing proper
edge detection. When a page has text or photos
extending to its edges, turn off the detection functions or
scan that page individually.
Problem 11
The scanned image is abnormal in a particular
application.
Solutions
Some applications do not support functions such as
auto-detection of page size, so scanning with such
applications can produce abnormal scanned images. If
abnormal image appearance seems to be application-
dependent, try scanning with auto-detection disabled.
Problem 12
Pages are missing.
Solutions
When the scanner driver’s [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Decrease the Set the
likelihood of skipping blank page value (
"When you want
to delete the images of the blank pages in two-sided
documents" (See p. 82)
) or set the [Scanning Side] to
another mode, such as simplex or duplex. If pages are
skipped due to the document double feeding, see
"Problem 7 Documents jam (or double-feed)."
Problem 13
Documents are collectively fed
Solutions
Click the [Advanced setting] button on the scanner
driver's [Feeding] tab sheet, and check the [Increase
separation force] checkbox in the [Advanced feed
setting] dialog box. When setting in the User Mode, set
[Separation Force] to [High Separation Mode].
"User
Mode Operations" (See p. 60)
Also, make sure that the roller is installed correctly.
Problem 14
The scanner will multifeed documents.
Solutions
(1)
Check that the roller is installed correctly. Clean the
roller if necessary.
(2)
The document will not scan correctly if it is stuck due
to static electricity or for any other reason. Fan the
document before placing it.
Problem 15
Paper jam occurs.
Solutions
(1)
Check that the roller is installed correctly.
(2)
If paper jams occur repeatedly, open the settings
window of the scanner driver, and select [Extra-thin
paper] for [Document type] in the [Feeding] tab.
Alternatively, reduce the number of inputted
documents to around 10.
(3)
If a paper jam occurs due to the curling of the ends
of the document after replacing or cleaning the
roller, perform 5 single scans of an A4-sized
document.