Canon imageFORMULA DR-G2110 User Manual - Page 138

Error Message, Message, Error Code, Problem, Solution

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Error Message When one of the following messages appears on the display panel, an error has occurred in the scanner. Follow the indicated procedure to resolve the error. Message Scanner cover is open. A double paper-feed has occurred. Imprinter Insert Error Staple detected Skewed document Dust detected The paper detection sensor is not clean Error Code Problem C001 The scanner's upper unit is open. C009 The imprinter cover is open. D002 A double feed was detected by the document length. D004 A double feed was detected ultrasonically. H001 An imprinter voltage error was detected. H004 No ink cartridge is installed in the imprinter. J001 A stapled document has been detected. J018 J050 J051 A skewed document was detected. Dust was detected on the scanning glass. Dirt was detected on the paper detection sensor. Solution Close the upper unit. Close the imprinter cover. Remove the double fed document page(s), return them to the Document Feed Tray, and scan again. Make sure that the ink cartridge is installed correctly. Install an ink cartridge. Remove the staple(s), and rescan the document. Remove and reposition the document page. Clean the scanning glass. Clean the paper detection sensor. 138

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138
Error Message
When one of the following messages appears on the display panel, an error has occurred in the scanner. Follow the indicated procedure to resolve
the error.
Message
Error Code
Problem
Solution
Scanner cover is open.
C001
The scanner’s upper unit is open.
Close the upper unit.
C009
The imprinter cover is open.
Close the imprinter cover.
A double paper-feed has
occurred.
D002
A double feed was detected by the document
length.
Remove the double fed document page(s),
return them to the Document Feed Tray, and
scan again.
D004
A double feed was detected ultrasonically.
Imprinter Insert Error
H001
An imprinter voltage error was detected.
Make sure that the ink cartridge is installed
correctly.
H004
No ink cartridge is installed in the imprinter.
Install an ink cartridge.
Staple detected
J001
A stapled document has been detected.
Remove the staple(s), and rescan the
document.
Skewed document
J018
A skewed document was detected.
Remove and reposition the document page.
Dust detected
J050
Dust was detected on the scanning glass.
Clean the scanning glass.
The paper detection sensor is
not clean
J051
Dirt was detected on the paper detection
sensor.
Clean the paper detection sensor.