Dell Brocade 6520 Brocade 6520 Hardware Referencce Manual - Page 11

Getting technical help

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For information about the Fibre Channel industry, visit the Fibre Channel Industry Association website: http://www.fibrechannel.org For information about the Ethernet industry, visit the Internet Engineering Task Force website: http://www.ietf.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • Syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below.: '   "! &' FT00X0054E9 The serial number label is located on the switch ID pull-out tab located inside the chassis on the port side on the left. 3. World Wide Name (WWN) Use the wwn command to display the switch WWN. If you cannot use the wwn command because the switch is inoperable, you can get the WWN from the same place as the serial number. Brocade 6520 Hardware Reference Manual xi 53-1002705-01

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Brocade 6520 Hardware Reference Manual
xi
53-1002705-01
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
For information about the Ethernet industry, visit the Internet Engineering Task Force website:
Getting technical help
Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1.
General Information
•
Switch model
•
Switch operating system version
•
Error numbers and messages received
•
supportSave
command output
•
Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
•
Description of any troubleshooting steps already performed and the results
•
Serial console and Telnet session logs
•
Syslog message logs
2.
Switch Serial Number
The switch serial number and corresponding bar code are provided on the serial number label,
as illustrated below.:
The serial number label is located on the switch ID pull-out tab located inside the chassis on
the port side on the left.
3.
World Wide Name (WWN)
Use the
wwn
command to display the switch WWN.
If you cannot use the
wwn
command because the switch is inoperable, you can get the WWN
from the same place as the serial number.
±²³´´µ´´¶·¸¹±
FT00X0054E9