Dell Brocade 6520 Fabric OS Troubleshooting and Diagnostics Guide v7.1.0 - Page 21

Gathering information for your switch support provider, Setting up your switch for FTP

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Gathering information for your switch support provider 1 TABLE 2 Symptom Common symptoms (Continued) Areas to check User is unable to change switch settings RBAC settings Account settings Virtual Fabric does not form FIDs Zone configuration mismatch Effective configuration Zone content mismatch Effective configuration Zone type mismatch Effective configuration Chapter or Document Chapter 6, "Security" Chapter 7, "Virtual Fabrics" Chapter 9, "Zoning" Chapter 9, "Zoning" Chapter 9, "Zoning" Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following tasks. For more information about these commands and their operands, refer to the Fabric OS Command Reference. 1. Enter the supportSave command to save RASlog, TRACE, supportShow, core file, FFDC data, and other support information from the switch, chassis, blades, and logical switches. 2. Gather console output and logs. NOTE To execute the supportSave command on the chassis, you must log in to the switch on an account with the admin role that has the chassis role permission. Setting up your switch for FTP 1. Connect to the switch and log in using an account with admin permissions. 2. Type the supportFtp command and respond to the prompts. Example of supportFTP command switch:admin> supportftp -s Host IP Addr[1080::8:800:200C:417A]: User Name[njoe]: userFoo Password hidden> Remote Dir[support]: supportftp: parameters changed Capturing a supportSave The supportSave command uses the default switch name to replace the chassis name regardless if the chassis name has been changed to a non-factory setting. If Virtual Fabrics is enabled, the supportSave command uses the default switch name for each logical fabric. 1. Connect to the switch and log in using an account with admin permissions. Fabric OS Troubleshooting and Diagnostics Guide 5 53-1002751-01

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Fabric OS Troubleshooting and Diagnostics Guide
5
53-1002751-01
Gathering information for your switch support provider
1
Gathering information for your switch support provider
If you are troubleshooting a production system, you must gather data quickly. As soon as a problem
is observed, perform the following tasks. For more information about these commands and their
operands, refer to the
Fabric OS Command Reference
.
1.
Enter the
supportSave
command to save RASlog, TRACE, supportShow, core file, FFDC data,
and other support information from the switch, chassis, blades, and logical switches.
2.
Gather console output and logs.
NOTE
To execute the
supportSave
command on the chassis, you must log in to the switch on an account
with the admin role that has the chassis role permission.
Setting up your switch for FTP
1.
Connect to the switch and log in using an account with admin permissions.
2.
Type the
supportFtp
command and respond to the prompts.
Example of
supportFTP
command
switch:admin>
supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]:
userFoo
Password[********]:
<hidden>
Remote Dir[support]:
supportftp: parameters changed
Capturing a supportSave
The
supportSave
command uses the default switch name to replace the chassis name regardless
if the chassis name has been changed to a non-factory setting. If Virtual Fabrics is enabled, the
supportSave
command uses the default switch name for each logical fabric.
1.
Connect to the switch and log in using an account with admin permissions.
User is unable to change switch settings
RBAC settings
Account settings
Chapter 6, “Security”
Virtual Fabric does not form
FIDs
Chapter 7, “Virtual Fabrics”
Zone configuration mismatch
Effective configuration
Chapter 9, “Zoning”
Zone content mismatch
Effective configuration
Chapter 9, “Zoning”
Zone type mismatch
Effective configuration
Chapter 9, “Zoning”
TABLE 2
Common symptoms
(Continued)
Symptom
Areas to check
Chapter or Document