Dell Brocade 6520 Fabric OS Troubleshooting and Diagnostics Guide v7.1.0 - Page 31

Restrictions, Collecting a limited supportSave on the Rolling Reboot Detection, ATTENTION

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Switch boot 2 This is an HA bootup-related issue and happens when switch is unable to recover to a stable state. HASM log contains more detail and specific information on this type of failure, such as one of the following: - Failover recovery failed: This occurs when failover recovery failed and has to reboot the CP. - Failover when standby CP unready: Occurs when the active CP has to failover, but the standby CP is not ready to take over mastership. - Failover when LS trans incomplete: Takes place when a logical switch transaction is incomplete. • Software bootup failure This is an HA bootup-related issue and happens when a switch is unable to load the firmware to a usable state. HASM log contains more detail and specific information on this type of failure, such as one of the following: - System bring up timed out: The CP failed to come up within the time allotted. - LS configuration timed out and failed: Logical switch configuration failed and timed out. After RRD is activated, admin level permission is required to log in. Enter the supportShow or supportSave command to collect a limited amount of data to resolve the issue. ATTENTION The limited supportSave used with the RRD feature does not support USB. Restrictions The following restrictions are applicable on the RRD feature: • The RRD works only on CFOS-based systems and is not available on AP blades. • If FIPS mode is enabled, then the RRD feature works in record-only mode. • RRD relies on the bootprom and Linux kernel working properly. • RRD only works during the 30 minutes immediately after the switch boots. If the switch does not reboot for 30 minutes, then RRD is deactivated. Collecting a limited supportSave on the Rolling Reboot Detection 1. Log in to the switch on the admin account. A user account with admin privileges is not able to collect a limited supportSave. 2. After you see the message in the following example, press Enter. 3. Enter the supportSave command to go into interactive mode. 4. Respond to the prompts. 5. Once the supportSave is completed, contact you service support provider to provide them with the data. Below is an example of the screen on a Brocade DCX. Fabos Version 7.1.0_main_bld23 switch login: admin Password:

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Fabric OS Troubleshooting and Diagnostics Guide
15
53-1002751-01
Switch boot
2
This is an HA bootup-related issue and happens when switch is unable to recover to a stable
state. HASM log contains more detail and specific information on this type of failure, such as
one of the following:
-
Failover recovery failed: This occurs when failover recovery failed and has to reboot the CP.
-
Failover when standby CP unready: Occurs when the active CP has to failover, but the
standby CP is not ready to take over mastership.
-
Failover when LS trans incomplete: Takes place when a logical switch transaction is
incomplete.
•
Software bootup failure
This is an HA bootup-related issue and happens when a switch is unable to load the firmware
to a usable state. HASM log contains more detail and specific information on this type of
failure, such as one of the following:
-
System bring up timed out: The CP failed to come up within the time allotted.
-
LS configuration timed out and failed: Logical switch configuration failed and timed out.
After RRD is activated, admin level permission is required to log in. Enter the
supportShow
or
supportSave
command to collect a limited amount of data to resolve the issue.
ATTENTION
The limited
supportSave
used with the RRD feature does not support USB.
Restrictions
The following restrictions are applicable on the RRD feature:
•
The RRD works only on CFOS-based systems and is not available on AP blades.
•
If FIPS mode is enabled, then the RRD feature works in
record-only
mode.
•
RRD relies on the bootprom and Linux kernel working properly.
•
RRD only works during the 30 minutes immediately after the switch boots. If the switch does
not reboot for 30 minutes, then RRD is deactivated.
Collecting a limited supportSave on the Rolling Reboot Detection
1.
Log in to the switch on the admin account.
A user account with admin privileges is not able to collect a limited
supportSave
.
2.
After you see the message in the following example, press
Enter
.
3.
Enter the
supportSave
command to go into interactive mode.
4.
Respond to the prompts.
5.
Once the
supportSave
is completed, contact you service support provider to provide them with
the data.
Below is an example of the screen on a Brocade DCX.
Fabos Version 7.1.0_main_bld23
switch login:
admin
Password:
<hidden text>
**************************************************************
* *