Dell Brocade 6520 Fabric OS Troubleshooting and Diagnostics Guide v7.1.0 - Page 69

Configuration, Symptom, Probable cause and recommended action, usbStorage -l

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Firmware download issues 5 Symptom Symptom Cannot upgrade directly to v6.3.0. Probable cause and recommended action If the switch is running Fabric OS v6.1.0 or earlier, you are not allowed to upgrade directly to v6.3.0 because of the "one-version" rule. Upgrade your switch to Fabric OS version v6.2.0 before upgrading to v6.3.0. The "one-version" rule also applies to downgrading. Server is inaccessible or firmware path is invalid. Probable cause and recommended action • The FTP or SCP server's host name is not known to the switch. Verify with your network administrator that the switch has access to the FTP server. Verify the path to the FTP or SCP server is accessible from the switch. For more information on checking your FTP or SCP server, see Chapter 4, "Configuration". • The USB path is not correct. If your platform supports a USB memory device, verify that it is connected and running. Verify that the path name is correct by using the usbStorage -l command. Example of usbStorage -l command switch:admin> usbstorage -l firmwarekey\ 0B 2010 Mar 15 15:13 support\ 106MB 2007 Mar 24 05:36 support1034\ 105MB 2010 Mar 23 06:11 config\ 0B 2010 Mar 15 15:13 firmware\ 380MB 2010 Mar 15 15:13 FW_v7.0.0\ 380MB 2010 Mar 15 15:13 Available space on usbstorage 74% Symptom Example of error message switch:admin> firmwaredownload Server Name or IP Address: 192.168.168.115 User Name: userFoo File Name: /users/home/userFoo/firmware/v7.1.0 Network Protocol(1-auto-select, 2-FTP, 3-SCP) [1]: 2 Password: Server IP: 192.168.168.115, Protocol IPv4 Checking system settings for firmwaredownload... Firmware access timeout. The server is inaccessible or firmware path is invalid. Please make sure the server name or IP address, the user/password and the firmware path are valid. Cannot download the requested firmware. Probable cause and recommended action The firmware you are trying to download on the switch is incompatible. Check the firmware version against the switch type. If the firmware is incompatible, retrieve the correct firmware version and try again. Example of error message SW3900:admin> firmwaredownload Server Name or IP Address: 192.168.126.115 User Name: userFoo File Name: /users/home/userFoo/firmware/v7.1.0 Fabric OS Troubleshooting and Diagnostics Guide 53 53-1002751-01

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Fabric OS Troubleshooting and Diagnostics Guide
53
53-1002751-01
Firmware download issues
5
Symptom
Cannot upgrade directly to v6.3.0.
Probable cause and recommended action
If the switch is running Fabric OS v6.1.0 or earlier, you are not allowed to upgrade directly to v6.3.0
because of the “one-version” rule. Upgrade your switch to Fabric OS version v6.2.0 before
upgrading to v6.3.0. The “one-version” rule also applies to downgrading.
Symptom
Server is inaccessible or firmware path is invalid.
Probable cause and recommended action
•
The FTP or SCP server’s host name is not known to the switch.
Verify with your network administrator that the switch has access to the FTP server.
Verify the path to the FTP or SCP server is accessible from the switch. For more information on
checking your FTP or SCP server, see
Chapter 4, “Configuration”
.
•
The USB path is not correct.
If your platform supports a USB memory device, verify that it is connected and running. Verify
that the path name is correct by using the
usbStorage -l
command.
Example of usbStorage -l command
switch:admin>
usbstorage -l
firmwarekey\ 0B 2010 Mar 15 15:13
support\ 106MB 2007 Mar 24 05:36
support1034\ 105MB 2010 Mar 23 06:11
config\ 0B 2010 Mar 15 15:13
firmware\ 380MB 2010 Mar 15 15:13
FW_v7.0.0\ 380MB 2010 Mar 15 15:13
Available space on usbstorage 74%
Example of error message
switch:admin>
firmwaredownload
Server Name or IP Address:
192.168.168.115
User Name:
userFoo
File Name:
/users/home/userFoo/firmware/v7.1.0
Network Protocol(1-auto-select, 2-FTP, 3-SCP) [1]:
2
Password:
<hidden>
Server IP: 192.168.168.115, Protocol IPv4
Checking system settings for firmwaredownload...
Firmware access timeout.
The server is inaccessible or firmware path is invalid. Please make sure the
server name or IP address, the user/password and the firmware path are valid.
Symptom
Cannot download the requested firmware.
Probable cause and recommended action
The firmware you are trying to download on the switch is incompatible. Check the firmware version
against the switch type. If the firmware is incompatible, retrieve the correct firmware version and
try again.
Example of error message
SW3900:admin>
firmwaredownload
Server Name or IP Address:
192.168.126.115
User Name:
userFoo
File Name:
/users/home/userFoo/firmware/v7.1.0