Dell Brocade 6520 Fabric OS Troubleshooting and Diagnostics Guide v7.1.0 - Page 24

1 Building a case for your switch support provider • Do you have IPsec installed on the switch's Ethernet interface? Yes or no. • Use the ipsecConfig --show command to determine the answer. • Do you have Inband Management installed on the switches GigE ports? Yes or no. • User the portShow iproute geX command to determine the answer. • Are you using NPIV? Yes or no. • Use the switchShow command to determine the answer. • Are there security policies turned on in the fabric? If so, what are they? Gather the output from the following commands: - secPolicyShow - fddCfg --showall - ipFilter --show - authUtil --show - secAuthSecret --show - fipsCfg --showall • Is the fabric redundant? If yes, what is the MPIO software? (List vendor and version.) 5. If you have a redundant fabric, did a failover occur? 6. Was POST enabled on the switch? 7. Which CP blade was active? (Only applicable to Brocade DCX, DCX 8510 family, and DCX-4S enterprise-class platforms.) Detailed problem information Obtain as much of the following informational items as possible prior to contacting the SAN technical support vendor. Document the sequence of events by answering the following questions: • When did problem occur? • Is this a new installation? • How long has the problem been occurring? • Are specific devices affected? - If so, what are their World Wide Node Names? • What happened prior to the problem? • Is the problem reproducible? - If so, what are the steps to produce the problem? • What configuration was in place when the problem occurred? • A description of the problem with the switch or the fault with the fabric. • The last actions or changes made to the system environment: - settings - supportShow output 8 Fabric OS Troubleshooting and Diagnostics Guide 53-1002751-01