Dell Brocade G620 Brocade 8.0.1 Fabric OS Troubleshooting and Diagnostics Guid - Page 17

Gathering information for your switch support provider, Setting up your switch for FTP

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Introduction TABLE 2 Common symptoms (continued) Symptom Zone content mismatch Zone type mismatch Areas to check Effective configuration Effective configuration Chapter or Document Zoning on page 75 Zoning on page 75 Gathering information for your switch support provider If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following tasks. For more information about these commands and their operands, refer to the Fabric OS Command Reference. 1. Enter the supportSave command to save RASlog, TRACE, supportShow, core file, FFDC data, and other support information from the switch, chassis, blades, and logical switches. 2. Gather console output and logs. NOTE To execute the supportSave command on the chassis, you must log in to the switch on an account with the admin role that has the chassis role permission. Setting up your switch for FTP Use the supportftp -e command to enable automatic trace dump transfers to your FTP site. This helps minimize trace dump overwrites on the local switch. In addition, use the supportftp -t command to periodically ping the FTP server and ensure that the it is ready when needed for automatic transfers. 1. Connect to the switch and log in using an account with admin permissions. 2. Enter the supportFtp command and respond to the prompts. Example of supportFTP command switch:admin> supportftp -s Host IP Addr[1080::8:800:200C:417A]: User Name[njoe]: userFoo Password hidden> Remote Dir[support]: supportftp: parameters changed NOTE Refer to Automatic trace dump transfers on page 99 for more information on setting up for automatic transfer of diagnostic files as part of standard switch configuration. Using the supportSave command The supportSave command uses the default switch name to replace the chassis name regardless of whether the chassis name has been changed to a non-factory setting. If Virtual Fabrics is enabled, the supportSave command uses the default switch name for each logical fabric. 1. Connect to the switch and log in using an account with admin permissions. 2. Enter the appropriate supportSave command based on your needs: ∙ If you are saving to an FTP or SCP server, use the following command: supportSave [-n] [-c] Brocade Fabric OS Troubleshooting and Diagnostics Guide 53-1004126-01 17

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TABLE 2
Common symptoms (continued)
Symptom
Areas to check
Chapter or Document
Zone content mismatch
Effective configuration
Zoning
on page 75
Zone type mismatch
Effective configuration
Zoning
on page 75
Gathering information for your switch support provider
If you are troubleshooting a production system, you must gather data quickly. As soon as a problem is observed, perform the following
tasks. For more information about these commands and their operands, refer to the
Fabric OS Command Reference
.
1.
Enter the
supportSave
command to save RASlog, TRACE, supportShow, core file, FFDC data, and other support information
from the switch, chassis, blades, and logical switches.
2.
Gather console output and logs.
NOTE
To execute the
supportSave
command on the chassis, you must log in to the switch on an account with the admin role
that has the chassis role permission.
Setting up your switch for FTP
Use the
supportftp -e
command to enable automatic trace dump transfers to your FTP site. This helps minimize trace dump overwrites
on the local switch. In addition, use the
supportftp -t
command to periodically ping the FTP server and ensure that the it is ready when
needed for automatic transfers.
1.
Connect to the switch and log in using an account with admin permissions.
2.
Enter the
supportFtp
command and respond to the prompts.
Example of
supportFTP
command
switch:admin> supportftp -s
Host IP Addr[1080::8:800:200C:417A]:
User Name[njoe]: userFoo
Password[********]: <hidden>
Remote Dir[support]:
supportftp: parameters changed
NOTE
Refer to
Automatic trace dump transfers
on page 99 for more information on setting up for automatic transfer of
diagnostic files as part of standard switch configuration.
Using the supportSave command
The
supportSave
command uses the default switch name to replace the chassis name regardless of whether the chassis name has been
changed to a non-factory setting. If Virtual Fabrics is enabled, the
supportSave
command uses the default switch name for each logical
fabric.
1.
Connect to the switch and log in using an account with admin permissions.
2.
Enter the appropriate
supportSave
command based on your needs:
∙
If you are saving to an FTP or SCP server, use the following command:
supportSave [-n] [-c]
Introduction
Brocade Fabric OS Troubleshooting and Diagnostics Guide
53-1004126-01
17