Dell Brocade G620 Brocade 8.0.1 Fabric OS Troubleshooting and Diagnostics Guid - Page 19

Capturing command output, Building a case for your switch support provider, Basic information

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Introduction 4. Enter the command or start the process to capture the required data on the console. Capturing command output 1. Connect to the switch through a Telnet or SSH utility. 2. Log in using an account with admin permissions. 3. Set the Telnet or SSH utility to capture output from the screen. Some Telnet or SSH utilities require this step to be performed prior to opening up a session. Check with your Telnet or SSH utility vendor for instructions. 4. Enter the command or start the process to capture the required data on the console. Building a case for your switch support provider The questions listed in Basic information on page 19 should be printed out and answered in their entirety and be ready to send to your switch support provider when you contact them. Having this information immediately available expedites the information-gathering process that is necessary to begin determining the problem and finding a solution. Basic information 1. What is the switch's current Fabric OS level? To determine the switch's Fabric OS level, enter the firmwareShow command and write down the information. 2. What is the switch model? To determine the switch model, enter the switchShow command and write down the value in the switchType field. Crossreference this value with the chart located in Switch Type and Blade ID section. 3. Is the switch operational? Yes or no. 4. Impact assessment and urgency: ∙ Is the switch down? Yes or no. ∙ Is it a standalone switch? Yes or no. ∙ Are there VE, VEX, or EX ports connected to the chassis? Yes or no. Use the switchShow command to determine the answer. ∙ How large is the fabric? Use the nsAllShow command to determine the answer. ∙ Do you have encryption blades or switches installed in the fabric? Yes or no. ∙ Do you have Virtual Fabrics enabled in the fabric? Yes or no. Use the switchShow command to determine the answer. ∙ Do you have IPsec installed on the switch's Ethernet interface? Yes or no. Use the ipsecConfig --show command to determine the answer. ∙ Do you have In-band Management installed on the switch's Gigabit Ethernet ports? Yes or no. Brocade Fabric OS Troubleshooting and Diagnostics Guide 53-1004126-01 19

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4.
Enter the command or start the process to capture the required data on the console.
Capturing command output
1.
Connect to the switch through a Telnet or SSH utility.
2.
Log in using an account with admin permissions.
3.
Set the Telnet or SSH utility to capture output from the screen.
Some Telnet or SSH utilities require this step to be performed prior to opening up a session. Check with your Telnet or SSH
utility vendor for instructions.
4.
Enter the command or start the process to capture the required data on the console.
Building a case for your switch support provider
The questions listed in
Basic information
on page 19 should be printed out and answered in their entirety and be ready to send to your
switch support provider when you contact them. Having this information immediately available expedites the information-gathering
process that is necessary to begin determining the problem and finding a solution.
Basic information
1.
What is the switch’s current Fabric OS level?
To determine the switch’s Fabric OS level, enter the
firmwareShow
command and write down the information.
2.
What is the switch model?
To determine the switch model, enter the
switchShow
command and write down the value in the
switchType
field. Cross-
reference this value with the chart located in Switch Type and Blade ID section.
3.
Is the switch operational? Yes or no.
4.
Impact assessment and urgency:
∙
Is the switch down? Yes or no.
∙
Is it a standalone switch? Yes or no.
∙
Are there VE, VEX, or EX ports connected to the chassis? Yes or no.
Use the
switchShow
command to determine the answer.
∙
How large is the fabric?
Use the
nsAllShow
command to determine the answer.
∙
Do you have encryption blades or switches installed in the fabric? Yes or no.
∙
Do you have Virtual Fabrics enabled in the fabric? Yes or no.
Use the
switchShow
command to determine the answer.
∙
Do you have IPsec installed on the switch’s Ethernet interface? Yes or no.
Use the
ipsecConfig --show
command to determine the answer.
∙
Do you have In-band Management installed on the switch’s Gigabit Ethernet ports? Yes or no.
Introduction
Brocade Fabric OS Troubleshooting and Diagnostics Guide
53-1004126-01
19