Dell Brocade G620 Brocade 8.0.1 Fabric OS Troubleshooting and Diagnostics Guid - Page 20

Detailed problem information

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Introduction Use the portShow iproute geX command to determine the answer. ∙ Are you using NPIV? Yes or no. Use the switchShow command to determine the answer. ∙ Are there security policies turned on in the fabric? If so, what are they? Gather the output from the following commands: - secPolicyShow - fddCfg --showall - ipFilter --show - authUtil --show - secAuthSecret --show - fipsCfg --showall 5. Is the fabric redundant? If yes, what is the MPIO software? (List vendor and version.) 6. If you have a redundant fabric, did a failover occur? To verify, view the RASlogs on both CPs and look for messages related to haFailover , for example, HAM-1004 . 7. Was POST enabled on the switch? Use the diagPost command to verify if POST is enabled or not. 8. Which CP blade was active? (Only applicable to Brocade DCX 8510 Backbones and X6 Directors) Use the haShow command in conjunction with the RASlogs to determine which is the active and standby CP. They will reverse roles in a failover and their logs are separate. Detailed problem information Obtain as much of the following information as possible prior to contacting the SAN technical support vendor. Document the sequence of events by answering the following questions: ∙ When did the problem occur? ∙ Is this a new installation? ∙ How long has the problem been occurring? ∙ Are specific devices affected? - If so, what are their World Wide Number Names? ∙ What happened prior to the problem? ∙ Is the problem reproducible? - If so, what are the steps to reproduce the problem? ∙ What configuration was in place when the problem occurred? ∙ A description of the problem with the switch or the fault with the fabric. ∙ The last actions or changes made to the system environment: - Settings - supportSave output ∙ Host information: - OS version and patch level - HBA type - HBA firmware version Brocade Fabric OS Troubleshooting and Diagnostics Guide 20 53-1004126-01

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Use the
portShow iproute geX
command to determine the answer.
∙
Are you using NPIV? Yes or no.
Use the
switchShow
command to determine the answer.
∙
Are there security policies turned on in the fabric? If so, what are they? Gather the output from the following commands:
–
secPolicyShow
–
fddCfg --showall
–
ipFilter --show
–
authUtil --show
–
secAuthSecret --show
–
fipsCfg --showall
5.
Is the fabric redundant? If yes, what is the MPIO software? (List vendor and version.)
6.
If you have a redundant fabric, did a failover occur? To verify, view the RASlogs on both CPs and look for messages related to
haFailover
, for example,
HAM-1004
.
7.
Was POST enabled on the switch? Use the
diagPost
command to verify if POST is enabled or not.
8.
Which CP blade was active? (Only applicable to Brocade DCX 8510 Backbones and X6 Directors) Use the
haShow
command
in conjunction with the RASlogs to determine which is the active and standby CP. They will reverse roles in a failover and their
logs are separate.
Detailed problem information
Obtain as much of the following information as possible prior to contacting the SAN technical support vendor.
Document the sequence of events by answering the following questions:
∙
When did the problem occur?
∙
Is this a new installation?
∙
How long has the problem been occurring?
∙
Are specific devices affected?
–
If so, what are their World Wide Number Names?
∙
What happened prior to the problem?
∙
Is the problem reproducible?
–
If so, what are the steps to reproduce the problem?
∙
What configuration was in place when the problem occurred?
∙
A description of the problem with the switch or the fault with the fabric.
∙
The last actions or changes made to the system environment:
–
Settings
–
supportSave
output
∙
Host information:
–
OS version and patch level
–
HBA type
–
HBA firmware version
Introduction
Brocade Fabric OS Troubleshooting and Diagnostics Guide
20
53-1004126-01